We visited Estate House and purchased the 9 diamonds band. The Estate House treated us as if we…read morewere spending 10's of thousands of dollars. The owner was present and warm as were the sales associates. We were so impressed with just the atmosphere and warmth of the business that we came back for my husband to have ball barons, placed in a heavy diamond and gold ring as well as to have appraisals done on our other jewelry. If you happen to be in Knoxville ring or jewelry shopping, I highly recommend this store. They offer more than just high quality jewelry. They buy gold and silver coins etc. The customer service and variety of jewelry is a 10 out of 10.

I have had two great experiences now selling with Sam. He is a great communicator and pays right…read moreaway. I highly recommend doing business with these people.

Wow!! You walk into this Jewelry store and you are warmly greeted by Kathy and the other ladies…read morewho work there. They treat everyone very professionally with an added dash of Southern hospitality. The best customer service of any store ever!! This along with the excellent prices and the high quality merchandise will keep you coming back. This store and the employees cannot be beat!! I have an enjoyable visit with the staff each time I go in to shop or just to look around and I always feel appreciated for my business.

Very dissatisfied. I took some rings in to sell. The owner was very polite and helpful. She…read moresuggested I put them up for sale. She said if they did not sell she would buy them. I left them there for over 2 months. Did not hear from anyone at all. I went back in to check and to sell to the store. This time the same owner was very rude to me. She made me wait like 10 minutes before even offering me service. She stated I was there to pick up my rings. I reminded her that she had offered to purchase them. She says we will see has another associate get my rings out of the case. And then hands them back to me. She said business was too slow to buy anything. But I was welcome to bring them back to try and resale. I feel like she was dishonest as a business owner to make an offer and than not withhold it. Especially after giving me her word and a signed receipt. I will not be doing business with this company again.

Very friendly family owned business who goes above and beyond for their customers. I have worked…read morethere on and off for close to a decade as seasonal help, but my family have been customers of Benqueils for over 20 years. They have a very knowledgeable staff, the best prices for the quality around, and a trained in house jeweler to help with all of your jewelry needs.

I went to Benqueil's to have one men's ring cleaned and resized and a second one cleaned and…read morereshaped (has a dent knocked out of it). They did a great job, finished earlier than promised and at a fair price. Larry took care of me and was uber polite and grateful for a new customer. I took a quick look at their selection and they have some beautiful jewelry. I'll definitely return!

Beautiful selection of jewelry at great prices, the owner is a honest trustworthy Christian man who…read moremakes you feel like family.

Everyone who works there is extremely nice & helpful. I would recommend going to this Kay's rather…read morethan one that is in a mall somewhere. Their mom & pop style storefront makes you feel right at home, & they always try to help you without making you wait around to be noticed. I would definitely recommend this Kay's location above all the rest!!

I have never sold here so I don't have any input on that but I have bought Gold coins here and…read moretheir price usually beats any price I can find on the internet. The owner did once tell me he buys gold back at 1% over spot price.

I heard this store was a "big" coin dealer and is one of the biggest in the Tri-Cities area. So I…read morestopped in today to offer a couple of coins. An MS slabbed $10 Indian and a MS raw world coin. Very nice people...but I had to wear a mask to get in and the lady greeted me at the door with a thermometer and aimed it at my head. Should I have turned my head and coughed? Anyhow, I received a quote for both pieces and it was a joke. The slabbed $10 Indian in MS64 got an offer of $100 less than gold melt value...and we are right now in a hot gold market. The Mexican piece (of which are very popular) got the same low-ball offer. They are NOT a big dealer and have mostly quarters and halves and some low-grade overpriced Morgans and Peace $'s. Not impressed...will never go there again. What a joke.

I had the repair a ruby ring for me, I had lost the stone. I couldn't be happier with the results…read more I had a nother ring to be repaired but the couldn't because they didn't want to take a chance on ruining . And I couldn't be happier. Thank you so much. Sherry