Needed an appraisal for some family jewelry, and Jerry not only gave an appraisal, but additional…read moreinformation on the age and cut of several stones and the historical use of several pieces. Definitely recommend Fountain City Jewelers for appraisals.

I have purchased several pieces from this shop. Always good service and lovely options to choose…read morefrom.

On August 7 2025 I brought my antique Mantel Clock in for oiling to Steve Hirschhaut at Concord…read moreWatch, Clock, & Jewelry Center because I trusted him. When I brought in the clock they said it would be 5 months due to surgery on Steve. He sold his interest in the company last November. I was not consulted as to whether I wanted to take my clock back or leave it there. On January 6, 2006 I asked for a status report on my clock. Had to leave a message and asked for a call back. NO CALL. On January 8, 2026 They said they would call with an update. NO CALL. On January 8, 2026 They said the clock maker was bringing some clock back which had been repaired. Mine was not in this delivery. On January 13,2026 They said they would call with an estimate. NO CALL (they said my voicemail was not set up). On January 22,2026 I was given an estimate of $280.00 + tax and that it would be 3 weeks. Said their clockmaker was Black Bear Clock Repair in Kodak. On February 24,2026 had to leave a message about the status of my clock. NO CALL. They said they will contact the clockmaker for a states report. Said she will call me (ya, right!). Was unaware that oiling a mantel clock took 4 1/2 months. It has now been almost 7 months since I dropped off my clock - the new management has had it for 4 1/2 months. I am wondering if they even have my clock and are just stringing me along.

Went there in September to check on a watch left there a few months earlier. The watch wasn't ready…read morebecause the crystal had not been received. Called numerous times, no voicemail. Drove over several time, weren't open. Called before Christmas, was told the crystal was expected to arrive in two weeks. Left my name & phone number so I could be contacted to pick up the watch. Once again, tried calling - no voicemail, drove by - not open. Tried emailing a person who appears to be related to the clock maker! The people I met when I was there in the early Fall were very nice. At this time, I just need to retrieve the watch!!

Mike did a great job on my 1800 grandfather clock. He did a house call, looked over the clock, it…read more had an issue with the chime not stoping. He needed to take it back to his shop to repair. Fixed and returned in three days! Did I mention he had to drive one hour each way to my house, Great service! I will definitely use Mike again

terrible service hard to work with and not kind at all also worst of all he could not fix my clock…read moreand ended up making it worse. Do not recommend go anywhere else.

Sign on door states that they no longer repair clocks -- just watches. Also, be remindful they no…read morelonger keep normal business hours. 8/8/25

Don't wast your time. This guy lost my clock. Every time I visit he looks and says he will call…read morewhen he finds it. Never calls and I visit him again. More than 3 years and always the same. My clock was a wedding present from my mother over 44 years ago. I would say more, but such a loser &#%(^.

Guys, Valentine's Day is coming up quickly (2 weeks and 2 days) and Markman's Diamonds is the…read moreperfect place to shop. Their staff can help you pick out an amazing item, or help you match a necklace, bracelet, earrings, and a ring to cover you for the next several gift occasions. C. K. has helped me over the last several years to find exactly the right gift. Many years ago I met with Harold Markman to design a specific engagement ring and they have helped me create other matching items and other jewelry through the years. Jewelry is an investment and it is best left to the professionals to help you make the most of your money. Markman's and their staff are caring, knowledgeable, and experts when it comes to buying precious gems and settings. Trust them to steer you to the right item. Follow me on Yelp for more places to shop and things to do in Knoxville and East Tennessee.

Fernando was great. He was very courteous and professional. I needed a chain attahed to my med…read morealert and he did so while I waited. I would highly recommend Markman's..

On this Thanksgiving Day, I find that I am especially grateful for the care that Rick Terry took…read morewith my watch. This was not any watch, but rather a special watch that I've worn almost every day for the past 37 years. It has more sentimental value than nearly anything else that I own. The band broke. I was originally told that the parts no longer exist and that they just don't make watches with such small bands anymore. I was told that watches just weren't meant to last more than a few years. I was crushed but, then, he took the watch into his office and I heard him rummaging through bins of parts. Before I knew it, he found a part that worked to fix the band. I am thrilled to have my watch back on my wrist where it belongs. Rick Terry took the time to fix my watch on the day before Thanksgiving. I was a walk-in, first time customer and it was a very busy day for them. Even so, he was beyond understanding and kind. And.... he did not charge me for the repair. I am now a loyal customer for life. Thank you!

Great customer service, highly recommend. Rick and the group are professional, do great work and…read moreprovide a fair price.

They are usually backed up, but service and friendliness is great. I had a small dresser clock from…read morec. 1989 that the works had stopped. They said all the new works were larger. She managed to find one to fit! Great customer service.. The cost was a Whopping $20. I cannot give them a high enough rating - I have a cuckoo clock waiting for repair - as I said her backup is long, but worth the wait.

Joanie and Kenny were amazing! They had never seen a clock like this (built by my grandfather) but…read moreonce they got into it, the clock was running and chiming like it was meant to do! Strongly recommend them.