To be honest I have used this grooming service for years,. The last time I went there and picked up…read morefrom a different groomer, we got a very negative response from the groomer that we didn't brush our dog properly(we do brush our dog) and lectured for 20 minutes by her and the receptionist. The receptionist said "did you not know that you had to brush your dog?" (very unprofessional). This particular groomer was very negative as well as the receptionist. almost 175 dollars later. It is very unfortunate that this is how the customer service is, because the groom was nice and we have used their service for many years I have heard this from others as well.

My dogs are so excited to go for grooming!!! The staff are so caring and genuine!! I will…read moredefinitely be bringing my dogs back here

great groomer handles my cat so well and so quick. I would highly recommend Tanja for cat…read moregrooming.

Try treating your human clients with a little respect. They borrowed my elderly cat to take to the…read moreTV station for advertisement of their business. I was going on vacation and went into the cat hospital to let them know and give them the name and phone number of the in-house pet sitter. They treated me like I was a poor street person. Just having my credit card wasn't enough they wanted me to sign a promissory note. They lost all future business from me and any of my friends.

The care here is unparalleled, truly one-of-a-kind. Dr. Puri, Lana, Amanda, and everyone else at…read morethe practice provide exceptional care. My cat has required ongoing care for several different conditions and through it all they have gone above and beyond in their care, answering questions, and being accommodating. I could not recommend this practice enough for anyone with a cat.

Excellent service Friendly staff…read moreGood location Large selection of supplies for animals.

I always have such a great experience going into this store. offering good quality products that…read morethe owner and staff stand behind, quality customer service and knowledgable advice! highly recommend

So we've been a few times. The nail trims have gone down hill. No one seems to want to do them…read more Just really disappointing. Go ANYWHERE else.

I took my cat (who's not the easiest when pinned down and a hefty 13lbs) to get some clumps from…read moreher backside shaved off and nails clipped. No waiting and their cat groomer had my cat just laying there all passive while doing the shave like she was her best friend. It was the craziest thing I'd ever seen! Her ease with my cat was truly awesome in my eyes. The fact that it was only $10.00 for both services was also super reasonable in my eyes. The only thing that I would complain about would be the fact they're cash only. I didn't know this ahead of time but I happened to have some on me so bear this in mind if you pay them a visit.

It can be difficult to find boarding for rabbits her as many places only take cats and dogs…read more Luckily TLC is willing to take in animals of all kinds. I've seen everything from iguanas to rabbits to parrots when I've dropped my girl off. The small animals all stay in the "cat house" which is a separate building from where all the dogs spend the night. This is great because it means they're away from all the sounds and smells of the dogs that could stress them out. All of the cats get a separate room while the miscellaneous small animals are housed in various cages. The cat house also has a nice fenced in patio area to give all of the animals some outdoor time when they visit. The booking process is easy. If you are a returning guest, everything can be done online and it's easy to change bookings if your circumstances change. New guests need to call the first time and they're always willing to give a tour before you commit to a booking. TLC for Pets is one of the best boarders I have ever worked with! The staff are all friendly and helpful and I am completely confident that they take excellent care of my rabbit. When I've picked her up from other places, she'll be stressed out and shedding like crazy but she always seems calm and carefree after a visit to TLC.

the only thing I can say about this business is that it revolves around the owner..We were invited…read moreto see if OUR dogs would fit in with her regulars..and on the site some days aren't available etc etc..I am guessing they have 'regulars' whom they do not want to upset. Fine..am sure you are running a high end business and many clients are very happy..as for your marketing and what you tell people you won't accommodate or tolerate any animal that doesn't behave..most do I just find your attitude is not really that friendly..good luck to you but I won't be recommending you to any of my high end friends...

Excellent service from knowledgeable staff. Prices are a bit high but staff can't help for that…read more Good experience regardless.

I really really like this Petland location! All of the staff working here are incredibly friendly…read moreand knowledgable. I've had them point out promotions that I missed as well as recommend alternate products when I haven't been completely satisfied. Also, I know it's just a little thing but they always make an effort to grab the door for me when I'm carrying out huge bags of litter and timothy hay. It's a small gesture but it really does make me feel like they actually care about their customers. Reasons for not giving them 5 stars? They don't have the best selection of small animal supplies. They have lots of food varieties and toys but they're often out of larger bags of hay and the rabbit litter here is quite expensive compared to other stores I've shopped at. I'm also not a huge fan of how some of their animals (mostly rabbits and guinea pigs) are in cages that people can reach into. It would really be better if these animals couldn't be touched without having a staff member present (e.g. completely behind glass) like some other stores have them.

This is the animal hospital we stuck with after going to 4 different ones in Kamloops. The service…read moreand care provided have always been excellent. We switched after an emergency visit for our cat. We were blown away by the empathy and level of care we received so we decided to switch vets, even though the location isn't the most convenient for us. Unfortunately, the vet that we originally saw no longer works here but the other vets we've seen have all been good so we'll continue coming here. Furthermore, the facilities are always spotless when we come in. The staff are all friendly and accommodating. I also love that the clinic is open on Saturdays, which makes things so much more convenient! Parking is easily found at the lot out front. I honestly can't recommend this clinic enough!

We met Dr Andrew under the worst circumstances. We had a severely injured kitten that needed to be…read moreeuthanized. Despite not knowing us from a hole in the ground or the kitten, and it being very late at night, they came back in from their home for me. We were desperate. All the other clinics" we had contacted....despite it being obviously the kitten was mortally wounded and suffering...said no. Of course during our call to Oriole Road clinic we were crying our eyes out and bawling the entire time. This of course continued through out our visit when we go there. Despite that Dr Andrew patiently and thoroughly examined the patient in a kindest most gentle way. We felt he cared for that kitten as much as if he had known it a long time. We were horribly embarrassed at our blibbering and blowing our nose into a kleenex every 5 seconds, entirely grateful they would not only see us, but were patiently translating the blibbering into coherent English....and despite the bad news we got we were treated with utmost respect and kindness. The kitten was put out of its suffering as was needed. As a purebred Ragdoll Cattery we truly rely on our vets expert advice. They teach us stuff every time we are there...and of course we want absolutely the best care for our fur babies. Its a bit of a trek out to Valleyview, but well worth it. ALL the staff are extremely helpful every time we are there. All the staff are open, honest and caring. Unlike other places, we have never had them pad their bill or try to fear monger you into things that really are not necessary. In fact.... they will try to find ways to save you money. You always get enough info you can arrive at an informed decision and you leave knowing your cat got absolutely the best care and you made the right decision...even when its an awful decision. At Oriole Road their care extends to their Forever Mom and Dad's as well and we thank them for that. Dealing with an obsessed bona fide old cat lady- we know - can be a challenge...They do it with the utmost care and attention.