I brought my phone into him in order to get it fixed. After about a week, or so I called him back…read moreand he made no progress. I called him again the week after that, and he had given me more excuses as to why we had made zero progress. Finally after about a month, he stopped answering his phone completely, I got tired of it, and I drove in to get my phone. His location is 45 minutes from where I live one way, so this was a large time commitment. What I found when I got there during his normal business hours, was a bunch of mail stuffed under his door, his door was locked, so I left a note under his door with my phone number saying that I needed my phone back. This was about a month ago and I haven't heard anything back since I left that note. Now I haven't had my phone for about 2 months and I now am of the opinion that he stole my phone. I have made countless attempts to reach out. He is deliberately not getting back to me for some reason. Its worth it to go somewhere else, just not to have your items stolen from you.

On 09/24/2019, just after 4pm, I called the Tech Guru and navigated through their frustrating phone…read moreanswering system just to end up with information-only messages and the line disconnecting. I called again and ended up down a different path to information-only messages and a disconnected line. My third call, I was able to select the right choices to hopefully speak to a customer service representative. I was then on hold for six minutes with no option to leave my phone number and a call back request. I just hung up and figured they were busy at the time. I called the Tech Guru again just before 4:30pm, adventured through the phone answering system again, and found myself on hold again for a customer service representative. I was on hold for just over 14 minutes before I just gave up. I don't know how their service is... I wasn't able to talk to anyone or schedule a service appointment. Very frustrating.

Fantastic customer service! While spending a week in Hood River, the place I rented had a TV with…read morestreaming services but I wanted to watch some regular channels. Needing a chrometastic device so I could screen simultaneously from my xfinity app on my phone to the TV, I called Staples as their website indicated they had a few in stock. Too impatient to order over Amazon, I called the store and they confirmed they had one and put it on hold, telling me no need to pay until I arrived to pick it up. Sure enough, at 9am the next morning when I arrived, the item was waiting for me at the customer service desk. There was plenty of parking out front. They were located between Petco and Safeway, two other stops I needed to make, so it was super convenient. I so appreciated their service and the fact that they stick a device that many don't carry.

Very high prices to send a fax , we paid $32 for 14 page fax !!…read more Find someone else, the price is quoted but we were in a pinch and paid it Glad we don't fax hardly at all anymore next time I'll find a friend w a business or home fax. Certainly not STAPLES

I took my old ass lap top in here for some TLC. I needed a new battery and memory. I checked…read moredell.com and they didn't even have the upgrades I needed for my computer, apparently my computers obsolete. it's only 4 years old geez! I came in here and was in and out in a flash with everything I needed. I was assuming they would have to order what I needed but they had it in stock! They even installed my memory free of charge on the spot. The employees were so helpful! I know nothing about computers and they helped me find just what I needed. I was pleased when they told me that the cheaper generic battery was better then the more expensive ones. No up selling, I didn't feel like I was taken advantage of at all. My computer is running like new now!

I had several sequential issues with my laptop. Seckora's Tech guy, Steve Pharris finally diagnosed…read moreit and went above/beyond to fix the underlying issue, saving my files and heartache of a destroyed computer, at a very affordable price.

helped us set up our home office. speedy, knowledgeable, efficient, and quick response. highly…read morerecommend!!

From the owner: Welcome to Encircle Technology - your go-to experts for all your business IT needs. With over 30…read moreyears of experience in the industry, we have the knowledge and expertise to take care of all your technology needs. We implement websites, business networking, secure and guest WIFI, server implementation and management, security, remote access to work resources, phone systems, cloud services, office software, and a full team of certified technicians to solve your IT problems.

Perry is a no bullshit mechanic. He's really good with Mac's even tho Mac's have dropped in…read morequality. He's got reasonable prices and reasonable rates. If he can't fix it no one at the Genius Bar can.

I am thrilled to have found Windy River Computers and Perry here in Hood River. He fixed my…read morecomputer within 24 hours and at a reasonable price. He really knows computers and I am happy to have someone I can trust with any computer needs I may have. He takes the time to explain what he's done and how to understand it. I even had a scam freeze my computer today and he was able to get me out of it over the phone in minutes and offer some valuable advice. Julya H.

I am extremely pleased with the service I received from Kane today as he helped me transfer my…read morephone service to AT&t. I was having some difficulties that was out of my scope of knowledge and he continued trying different ways to fix my problem until it was fixed. I will definitely seek him out in the future!

Wow! Buyer beware! I…read morejust left this store after ordering an IPhone 15 ProMax. The female employee does not have good listening skills which resulted in having to call customer service to continue the buying process. This transaction took 1 hour and 45 minutes. She was quick to tell me that with the trade-in value of my phone, the additional monthly cost to our bill would only be $25. What she did not disclose was she added $23 a month extra for an upgrade feature and phone insurance. Then she was ready to send me out the door without any printed sales information which I had to request and did receive. I asked that she print the account information which would show the monthly bill and she said she would email it . I reviewed the email in the store and that's when I discovered all the add-ons. This store is not forthcoming or transparent.