I have been a patient at this office for several years. I am a 39-year-old registered nurse with a…read morehistory of invasive melanoma and multiple melanoma in situs. I have seen multiple dermatologists and was specifically referred to a physician at this office for her reputation as a leading specialist in this field. My first two appointments, I was very impressed. The medical assistants communicated effectively with the physician and appeared to understand the seriousness and complexity of my medical history. Unfortunately, my experience has steadily declined since then. At my previous appointment, the physician introduced herself by saying, "It's nice to meet you," even though I had seen her multiple times before. I do not expect a physician to personally remember every patient, but I do expect the provider or medical assistant to review the relevant history and previous visit notes before entering the room, especially for a patient with an extensive history. My experience on July 16th (today) was the final straw. My appointment was scheduled for 11:40 a.m. I drove an hour to the office and arrived approximately 15 minutes early. I checked in at the front desk, provided the credit card information required under their new policy, and was told that I was checked in. I asked whether I had time to move my car because I had parked very close to another vehicle in their small parking lot. The front desk employee told me, "Yes, the doctor is running behind, so you have time." I returned to the waiting room by 11:35 a.m., five minutes before my scheduled appointment. After waiting approximately 45 minutes, I was finally taken to an examination room. The medical assistant showed little interest in why I was there and appeared unfamiliar with my medical history. She instructed me to undress and remove my facial makeup because the appointment was for a full-body skin examination and follow-up of an area of precancerous cells on my face. After she left, I could hear her talking with another medical assistant. Eventually, everything became quiet. I remained undressed in the examination room until approximately 12:40 p.m., a full hour after my scheduled appointment time and 1 hour and 15 minutes after my arrival time. I finally stepped into the hallway and told a male medical assistant that I believed I had been forgotten. He told me that everyone was on their lunch break and that he was not sure what had happened. I asked, "They left me waiting undressed in a room while everyone went to lunch?" He confirmed that the staff was at lunch. I returned to the room and got dressed. As I was leaving, he claimed that I had arrived late. I explained that I had arrived 15 minutes early and had been checked in by the front desk. He then said the front desk had not notified the clinical staff that I was there. He also told me that because I was supposedly there for a cosmetic appointment, he could reschedule me for a longer appointment with a different provider. I explained that this was not a cosmetic appointment. I have had melanoma 10 times and was there for a full-body skin examination and follow-up with a melanoma specialist. Before leaving, I explained the situation to the front desk employee, who said she would notify the manager. I then drove an hour back to work after losing several hours for an appointment that never occurred. Approximately five minutes after I left, the medical assistant who had initially taken me to the room called me. She stated that the front desk had marked me as a no-show and acknowledged that she had placed me in an examination room after the doctor had already gone to lunch. She also admitted that she should have told me. To summarize, I arrived early, was confirmed as checked in, waited approximately 45 minutes in the lobby, and was then left undressed in an examination room for another 30 minutes while the physician and staff went to lunch. No one informed me of the mistake, explained the delay, or checked on me. I have no idea how long I would have remained there had I not stepped into the hallway myself. The lack of communication, awareness of my medical history, and basic professional courtesy was unacceptable. Because I work in healthcare and have an extensive history of skin cancer, people frequently ask me for dermatologist recommendations. Based on this experience and the decline in care I have observed over time, I will no longer recommend this office. This was an extraordinarily unprofessional and concerning experience.

Dr. Beaulieu cares and is terrific in every way - as are his assistants…read more The staff are friendly and efficient.

Fantastic experience right from the initial contact through evaluation and treatment…read more Was able to book an appointment and was seen in a timely fashion. Wonderful office with dedicated parking. Very professional care.

This is definetly the worst dermatology office I ve been. The MD is not good. poor clinical…read morejudgment and poor on procedure performance.

We are extremely grateful for the wonderful care our family has received over the last 20 years…read morefrom this Stanford educated super physician! In addition to Louise Stewart's many talents, she is hands down the top sclerotherapy injector on the planet, and is able to successfully inject every vein no matter how small or complex the veins. Thank you Louise for helping with all our dermatology concerns, as well as cosmetic concerns :)

I had a growing dark mole growing on my leg and went to see Dr. Alexis Daugherty. She identified it…read moreas melanoma at an early stage. I felt very safe in her hands and appreciated her clarity, knowledge and no nonsense approach. She and her staff was very professional and I would highly recommend her! Thanks for catching this at such an early stage! Anne S

I've had such a positive experience with Dr. Brittany Buhalog at Luminous Dermatology. One of the…read morefirst things that stood out to me was that I've been able to get in relatively quickly each time I've called, which has been a refreshing change from other offices where the wait can be months. Dr. Buhalog is incredibly kind, knowledgeable, and approachable. She takes the time to explain everything clearly and makes sure you feel comfortable and informed every step of the way. Her calm, collaborative style really puts you at ease, and you can tell she genuinely cares about her patients. I also really appreciate her expertise and attention to detail. Knowing she has such an impressive background in dermatology and Mohs surgery gives me a lot of confidence in the care I'm receiving. I'm so glad I found her and would highly recommend Dr. Buhalog to anyone looking for a skilled, thoughtful, and compassionate dermatologist.

I have been going to Luminous for many years and transitioned through their many doctors…read more Gladly, now we are extremely fortunate to have Dr. Lincoln. He clearly cares for his patients especially those who are accustomed to doctors take time, listen, and think through/ discuss options of the needed treatment plan. He is professional, caring, focused and intentional in solving YOUR routine and obscure dermatology conditions. He is so concerned and makes follow up calls checking in and verifying that you are well informed, know the care plan and assure you that he is available and how to get in touch with him after a procedure. All attributes of a "Real" doctor who are few and far between these days. PM

The dermatologists here are thorough and wonderful in their care here, however scheduling and their…read morefront desk is a nightmare. My daughter had seen Dr. Chan for a few years now and has had no issues with her treatments and care, but she was informed that she could no longer schedule appointments with Dr. Chan. My daughter cannot be seen as she did not schedule yearly appointments, which we were not informed that we had to do this for her to be considered an established patient as they are not accepting new patient intakes at this time. Be prepared to be met with hostility from their front desk if you call. Despite being a previous patient, my daughter was met with immediate rudeness before she had even spoke. A heads up or a phone call beforehand would have been appreciated to let us know that we would have to stop service with Dr. Chan. I cannot imagine how shocked other clients have been with this news.

They are very professional and deliver excellent results. I've never been disappointed.read more

Friendly and efficient office; none of the issues in the negative reviews I read here were present…read morein my several visits. Dr. Llewellyn was professional, personable, easy to talk with, and had a smile while he worked and talked with me.

Bad billing practices, MD can't see the forest through the trees…read more Aug 2025, routine visit. Told I am OBLIGATED to have credit card in database otherwise MD REFUSED to see me. I have both Aetna and Blue Shield of CA insurances and I am an existing patient. Told MD that in 2024 I was overcharged and did not want to enter credit card in database. Again, MD REFUSED to see me until credit card was entered into database. MD stated he had over $100,000 in unpaid receipts from 2024...not my problem. I had credit card entered into database and also paid by credit card in person after the visit. I was told to submit receipt to insurances for cost recovery. Less than 3 days post visit: two separate charges for same visit appeared on credit card. MD office overcharged me, as they did in 2024. Visa verified August 2025 overcharges. Neither MD 3rd party billing nor MD office had a record of their overcharge. I have now spent over 1 hour 30 minutes to rectify their error from a 15 min visit. Regardless of quality or continuity of care, alienating immediately-paying well-insured clients is not a sound business practice.

Super incompetent, rude staff. I can't speak to the actual medical care, because the appointment I…read morebooked six weeks ago for October 1 is "not in the book" (it's 2019; who uses a "book" for appointments?), and now, they're booking at the end of the year, which isn't helpful when you're trying to manage deductibles and out of pocket expenses. The receptionist was extremely condescending and said "some people think they're booking an appointment when they haven't". She got really quiet when I told her that I am also a doctor and understand how to make an appointment. I moved to Santa Barbara last year and can say that I have never lived somewhere with such poor medical care. It is truly shocking to me how an affluent, seemingly urban area is so underserved. Hopefully, the doctors in this practice will read this and hire someone to better train their staff.

Best Doctor, Worst Staff Dr Miller is simply wonderful and…read moreshe has literally saved my life. I can't recommend her more and I feel so lucky I found her. The office scheduler though, oh boy! I can't remember dealing with anyone so rude in a customer service position.

My unwillingness to wear Sunblock as a young man (and admittedly even now) resulted in a series of…read morebasal cell skin cancer spots appearing uninvited like a solar panel salesman at your front door Now that I'm all grown up I decided to treat these annoyances. I scheduled an appointment with Dr Condon and his team and they performed a biopsy on 2 aggressive sites (neck and cheek....face cheek that is!). They scheduled Mohs surgery to remove them both. I "assumed" these would be removed on different days but Dr Condon amd his team removed them BOTH in the same visit! They removed them and verified through testing that they removed ALL of the cancer cells! Best day ever. I cannot say enough about the professionalism and friendliness of Dr Condon and his entire TEAM! I've seen several dermatologists in my life but this team is by far the best! I'm almost reluctant to wear Sunblock just so I can see them again ;)

This place is horrible. And I feel awful sounding negative but people should know to choose a…read morebetter dermatology center especially being in Santa Barbara. The doctor themselves are great but their front desk people are clueless. I've been going here since last year and every single appointment I have ever scheduled , had been made to the wrong office, or made for the wrong time, or with the wrong doctor, or canceled at the last minute. Those are huge mistakes that affect me greatly for the medications I needed to be updated with. They have changed their front desk staff over and over again but it just never seems to get better. Their current lady, Gloria is filled with attitude and she started not too long ago, she needs to be kinder and more respectful to patients or go somewhere else. They should also start hiring equipped receptionists.