We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

Fantastic experience with hydrotech from start to finish they were very knowledgeable about there…read morework and carried it out to an exceptional standard will happily use again if needed my chimney looks great now!!!

From the owner: At Hydrotech Waterproofing & Masonry We provide an Outstanding quality of Service and workmanship …read more With over 30 Years experience in the industry our main priority is our customers. We thrive to make our customers satisfied. Out reputation matters We cover all of Massachusetts.. We provide a wide range of services. Foundation Repairs , Rebuild , Waterproofing. French Drainage, Step Repairs, Rebuild, Side Walks Tuck Pointing , Stucco Repairs and New stucco. Brick Repair , Waterproofing, New walls , Retaining walls , Roof Repairs , New Roofs , Shingles , Chimney Inspections , Repairs , Rebuilds , Crowns , Contacts For your Free Estimate Fully Licensed , Insured & Bonded . Hydrotech Waterproofing & Masonry

Curt and his team were wonderful to work with…read more He provided daily updates with photos and made the process of putting in a french drain incredibly efficient. During our initial meeting, Curt provided recommendations that will help us tremendously when we fully finish our basement. We hired him on the spot and are very happy with his work.

Quality value and professional all in one!! Great waterproofing company located in Hanover…read moreservicing Boston and south shore and western mass

I called Hammer Basement Waterproofing because we have a unique situation in the basement of our…read moreold house. Emilio came right out and assessed our situation. He was honest and did not try to sell us products that we do not need. He has many years of experience and is extremely knowledgeable in all things related to basement construction. I would recommend him to my family and friends! - Shannon M.

My sump pump let go and my basement flooded. Emelio came over, assessed the situation and told me…read morethey were booking into May, but he would come after hours to install a new sump pump if we were to experience a weather emergency. Needless to say, we were under a flood watch last Saturday. Emilio was in New York on Friday, he and his brother came to my house at 8:15 pm and installed a new pump! I cannot express how appreciative I am to Emilio for his commitment and integrity! I would highly recommend Hammer Basement Waterproofing!

I can not say enough about the owners of this company. From my first phone call they were so…read morehelpful in solving my chimney problem, they came on site, did the job, fairly priced, offered valuable advice, returned phone calls immediately and were helpful even after the job was done to advise me on my questions. Highly recommend!

Excellent service, highly recommended! They arrived on time, worked quickly and clean, and gave me…read morean honest assessment for the chimney in a 50 year old house. I appreciated the options provided - with a full written report in hand before they left. They showed me the video of the flue and explained every detail.

We started out well and they did a great job on the small area of wall in my basement that needed…read moreto be waterproofed. I was impressed and then allowed them to do the floor in my boiler room, which they wanted to do at the time. The exterior part of this wall is brick, which I had repointed by another firm a couple of years ago. The floor waterproofing work was not successful, as I got water in again after a heavy rain storm. I called them, emailed and txted with no response. I did so for a month. The reason people will primarily go to a larger firm for waterproofing and not give these independent folks a shot is because of situations like this. I have no recourse to get value for this job which they require payment in cash, they have taken my money. So in conclusion, be aware.

Scam company. In Massachusetts it's illegal for contractors to ask for more than 30% as a…read moredownpayment. These guys asked for 50% as a downpayment. In addition, these guys are not insured for waterproofing services, they're insured for painting. We had these "contractors" come to determine why our basement flooded and they recommended french drains. They came, dug a trench in the side and then asked us to give them nearly $30K to fix the foundation wall of a house that was recently built. Was left with a trench on the side of my house that needed to be refilled. Interested in hiring these "contractors"...don't - they're scammers.