Wow! This place is awful. I would agree they do not clean everything mentioned on the list. The products they use don't make the house smell cleaned at all! They do not back their customer. I called the office to make a complaint and they kept saying over and over again that the products they use would never damage anything. 10/10 would not recommend. read more

Team 4 Ali & Angelica cleaned my home and do an outstanding job!! they always go above & beyond making sure to do the extras plus making sure my lights are all turned off and doors are locked!!! Thank you The Cleaning Authority!!!! read more

The cleaning team is prompt and efficient enough but I am not sure that everything on the list of what they are supposed to do is done. I have pictures on tables, entertainment unit and fireplace and the fabric that is under them is never taken off and shaken outside or whatever they need to in order to clean it. Sometimes that mirrors in the bathroom are cloudy and the glass on tables is sometimes cloudy also. Now I have a 3 bedroom 2 bath house but they are only cleaning 1 bedroom every other week as the 2nd is not used and the 3rd is a storage room so I think it would be different if they were having to clean 3 bedroom and 2 bath house but with the reduced workload I should expect better. Not saying not to use them but they could do better. read more

I do not recommend this company. We had to clean our floors after they left as the home was not properly cleaned.

First time used cleaning authority. I was supposed to receive a call prior to the initial clean. We have a dog and leave him free roam unless someone is coming at which time we will place him in his kennel. I spoke with the office manager last week and was told i would receive a call prior to their arrival so that i would have an estimated time. They didn't call and the dog was in his kennel all day as i didn't know what tome they were going to arrive. After arriving home, the house wasn't cleaned in areas that was supposed to fall under the "initial clean A" some baseboards not cleaned my kitchen table chairs were pulled out and not placed back. Somethings were just completely out of place. Floors in kitchen under cabinets were still dirty along with window shelf in kitchen area. House didn't feel clean at all. I found it today that they don't do kitchen dishes. That was a mistake i made by not reading over their entire "folder" they give you when they come out to give an estimate. Would not recommend based on lack of customer service and professionalism. House wasn't cleaned as i had built my expectations to. read more

I had high hopes for them based on their deep cleaning rotation schedule but every week they missed something on the list. I contacted them & they always had "good"reasons why spots were missed. For example, instead of focusing on the bathrooms as scheduled they cleaned my two kids' bedrooms after I specifically told them not to. Their reason for not doing a good job on the rest of the house was the great job they did cleaning the kids' bedrooms. They didn't want to tell the cleaners my complaints because they were so proud of how well they cleaned my kids' rooms. The rooms looked great (they were completely trashed) but, again, I specifically asked them not to clean for my kids. It is my kids' job to clean their own rooms. Another time they told me things weren't done well is because said area wasn't on deep clean rotation. Apparently they don't have to do good jobs in the areas not on rotation. I'm talking crumbs along the perimeter of rooms, totally acceptable to them. Yesterday they "deep cleaned" my gameroom, living room, & dining room. My shelves in the gameroom weren't dusted, my baseboards weren't dusted, & they did a poor job sweeping. My living room baseboards were not cleaned, nor were my window sills. Same for the dining room. I've had a spot of mildew in my master bath in 2 areas that they have missed the last 3 weeks. I just cleaned it myself & my finger was able to wipe the mildew off. My bathroom floor wasn't even swept. I can't imagine what their excuse will be this time. I will no longer be using them. I gave them chance after chance. I've used several cleaning services over the years and have NEVER had this poor of workmanship. read more

After coming home from work multiple times after cleanings, we finally tired of finding so many areas that were not cleaned properly. Each time, I called the office and there was always an excuse for why it wasn't cleaned well. Their maids are not allowed to step on anything to clean above their line of vision. That is a problem when your maids are only 5 feet tall. When they do dust, they feather dust and it really doesn't pick up any dust at all. It only relocates the dust to somewhere else. After cleaning, there were always circles of dust around pictures and other ornaments on our China cabinet and fireplace mantle. Their maids are not allowed to open the shutters or curtains to clean behind them so you have to remember to open them all up before they come. read more

I would not recommend this company at all. They were hired to do a MOVE OUT Cleaning. I went to check the next day and the drawers had not been cleaned out, the oven was not cleaned, the cabinets hadn't been wiped out, the floors in ALL closets hadn't even been swept out. I called to complain and asked to have someone return to clean as they were supposed to and was lectured by the manager Christy that I had no reason to yell about this!!!Our closing is tomorrow and they did not clean the house !! I found out that while the cleaners were there, they kept asking my husband, who was there who is elderly and does not know about these things, if they needed to do this or that. Unfortunately, when he told them they weren't to clean out a drwer id something was still in it they took that to mean they didn't need to clean ANY drawers? ANY cabinets? ANY floors of closets??? They would return for another $127 charge..... NO returned phone calls, NO resolution..NO REFUND for them not completing the job!! read more

My house is sparkling clean today thanks to team #32 Brandi, Juana & Julissa! Thank you so much ladies!

First off, I never EVER leave 1 star reviews, but if I could give this company 0 stars i would. I started using them in December of last year so I could have more time to spend with my baby girl. Matt Canonica, the owner, came over to do my estimate and seemed so nice. I was really excited to use them. A few months after using them, the maids scratched my tub and shower door. I was upset by it and their excuse of not using anything that could possibly scratch it ( according to Becky, who I believe is the manager). However, I received a full refund for my cleaning and kept them. After that, they scratched my stove. I called them SAME day and got the SAME excuse. Becky told me she'd call me back 2 days later. Never called. I called back. Once again, empty promises of calling back. I ended up talking to Carla. She was so sweet and asked what I wanted and said they had a repair guy they could send out and they wanted to keep me as a customer. After I came back from vacation and let them know I was in town, Becky left me a lovely voicemail saying we should part ways. They came over and messed up my house and pretty much gave me the finger. Terrible customer service. Matt and Becky don't care about keeping their customers. They'd rather lose them then fix problems like grown ups. Thank you Carla for being so nice. I'll never use them again or any other cleaning service. read more

The Cleaning Authority - Spring - Scratches on my shower door - Home Cleaning Near Me - Tomball, Texas

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I do recommend these people. I have been very pleased with them. Sylvia and Edu are usually my "cleaning crew" and I really like them!

We've been using the Cleaning Authority of Spring for several years now and we are happy. We have several special needs rescue dogs, and a lot of people would find it intimidating to clean around them, but each cleaning crew that comes out (like Gloria & Gladis) always shows them patience, love and respect. It's not easy cleaning around our little zoo, but they manage to do a good job every time and it makes our lives so much easier. We've found both Rebecca and Becky easy to work with, and very flexible/understanding when we've had to reschedule cleans due to emergency or illness. read more

I have been a client of The Cleaning Authority since 2006, I've moved once in that time and retained their services in the new home. So, six years in our last house, two years in the current one. I share that information to make the point that this is not a fly by night review; I have received hundreds of cleanings from this company, so this is based on many, many experiences. That said, I am at the point that I am looking for a new service. I am patient, to a degree, but I have reached my threshold. My biggest issue is consistency. I've had the same requirements about my home from day one; and these folks, no matter how many times we've discussed with the managers the same issues over the years, can't seem to consistently get it right. Some times are better than others, but overall, I have an issue of some sort on every cleaning. I typically don't call to complain unless there's more than one issue, otherwise you'd be calling every two weeks, waiting for a follow up; who has time for that? You be the judge if my requirements are too nit picky. I have indoor pets; so I ask that they please leave certain doors open & certain doors closed so that the pets don't get locked in a room without food, water, or bathroom access. If the crew shows up at 11, it can be 6, 7, even 8 hours before I get home & my pets are old & it's really hard on them if they're accidentally locked up for that amount of time without access to basic necessities. We can't seem to figure out from one cleaning to the next which doors stay open. It's just random, even with having the same crew every week. I have a major pet peeve about my bedding or towels being touched (you just cleaned my toilet with those hands...washed the grease trap on the stove...but you're going to rearrange my pillow, the thing I put my face against for hours at night, without using soap to clean yourself up first? Eeeeeeeew. That makes me dry heave just thinking about it.) I have lost my mind repeatedly when that occurs; and that's the problem. It keeps occurring. Might not happen for 6 months, but over the years, I'll come home & just randomly, my bed has been stripped and remade. (It's not like I didn't make it in the first place, it's not part of the cleaning agreement that this is supposed to happen, but for some reason, it's randomly remade, & every stray pillow in a 500 ft radius ends up on or in my bed, no matter where it started out. Is that the dog's slobbery pillow from the corner of the room? But it's between my sleeping pillow & my otherwise clean sheets now? Great. So, I'll need to strip the bed and wash all of that in hot water and bleach right now, then? And we didn't wash our hands, did we? Blech! I have issues with the alarm to the house being set when they leave for the day. If you allow someone access to your home, (like a maid service) and they don't secure the property when they leave, and as a result, a theft or robbery occurs as a result of the breached access....your home owners insurance may not pay because you let the people in that allowed the crime to happen. Kind of a big deal. Half the time the alarm is not set. That makes me crazy. I am also big about not leaving lights and fans on; if I'm gone all day, those things left on and running can add up on my electric bill on a hot, summer day. I don't mind if they're on when the crew is here, and needs to use the lights or fans or a/c while they're working. That's fine. Just that things be turned off before they leave so I'm not paying for a bunch of stuff I'm not home to use. It's a crap shoot. Hhalf the time I find fans on full shag, lights on randomly through the house. I have to check the whole house after the crew is here because I know I am going to have to turn something off, open a door, close a door, put something back where it should go. It just is what it is. That's the list. It's very rare that everything on that list gets done correctly each time. It's always something. After having an issue so severe three cleanings ago, we were refunded the cost of the cleaning, and here we are, three cleans later, and the situation was just as bad. Same crew as we had the same issues with before. The crew means well, in my opinion, it's a management & follow up issue. I'm not convinced the managers really care about any of this stuff, and when management doesn't care, the crew surely won't. After 8, almost 9 years (or it would have been, this coming July) I am done. To be fair, the actual cleanings themselves are good, for the most part. I rarely have issues with the work quality when it comes to getting things dusted, wiped, mopped, vacuumed. The problem is the way your specific requests are handled; if you don't have pets, if you don't have an alarm, if you don't care about your things being moved around, if stuff like that doesn't matter to you, then they'll do a great job & you'll probably be really happy. I'm more picky, I guess. read more

Horrible service. They had to come out twice send their "best" crew and even with that it wasn't clean. Worst maid service I've ever had. They had to dust ALL the fans bc that was somehow missed along with the master. When they dusted the fan in the family room they barely cleaned it but the lady said oh well that's as much as I could get. My fan can't be the tallest fan in Texas. They cleaned the stove top and wet it so it clicked all day all night. Theres a proper way to clean without setting that off... They say it happens often but usually stops with in 45 mins. They called me at 730 and it was still clicking. They started cleaning at 230. So yea pretty annoying to say the least. Whatever product they used removed the markings for the knobs on the stove top and the microwave. They also used my cleaning product which I don't mind but they took it so I called to have it returned. They told me repeatedly oh we'll drop it off THE NEXT DAY a week and a half later I still don't have it. I have canceled my service so they probably are keeping it now lol. The toilet upstairs even after a 2nd cleaning was still dirty. read more

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There is so much that I agree with from the other reviewer: complete inconsistency; job badly performed even when you ask "Please do THIS" it isn't done; my dog the last time was left outside for hours before I got home and he's an indoor dog and very very old! The first time they did work, a supervisor came to check, and never again, and never again was work done well! I asked that waste water be poured down a particular sink for that, and it was poured in the kitchen sink which was left clogged for me to unclog later. I could go on and on, but I think they are the worst company I have ever tried but charge a lot so that you expect good service, professionalism, and that they do what they say they will do--which they don't. read more

We contacted this organization to clean our home and paid about $245.76. They came the first time 1/29/2020 and didn't clean the fans and restroom and left the house without our notice leaving everywhere unkept. We called to complain and another supervisor came the next day to inspect our home and acknowledged this was a very poor service and scheduled them to be back on 1/31/2020 to make up for it. They came back again and this time some different cleaners based on our requests and cleaned for about 90 mins but still refused to clean the parts that their former colleagues left untouched. They said that their Supervisor Becky Gray asked them no to do so and cleaners were very rude and walked out of my house without finishing their cleaning. I tried to speak with the supervisor on the phone but she was also rude just like her cleaners. This is unprofessional and very poor customer service. You can't take money from us and refuse to complete the job. That's stealing and is unethical. Please stay away from them, they are drama. read more

We had The Cleaning Authority/23802 FM 2978 clean out house one time. From the day one, they were not honest; from when they would arrive, how well they would clean, and when they would be finished cleaning the house. At once, we decided to not have them back in our home, even though we had paid $280.00 to have them come in for a "deep clean". Now we can't get our key back and all the owner Matt keeps saying is "we sent your key back in an unmarked envelope. Hope it didn't get thrown away". Please do not use this company! read more

I received a direct mail coupon from The Cleaning Authority. It came at a good time as I was fed up with my current cleaning company and ready to switch. I did the online estimate it came back close to the current price. I received a call from a nice person name Rebecca who told me they could offer me a 5 pm in home estimate the next day. I was unable to do that time but I could do 4:30 pm and she booked it. With the understanding that I was also waiting to see if they could clean my house the day after the estimate. I was told that it was pretty likely but she couldn't guarantee. I went for it anyway as it was better than my current company who had cancelled on me. Within the hour I received another call from the same office from the Sales Manager - Becky. Telling me that she could not do 4:30 because she had a 5 pm. I said well that's funny because Rebecca just confirmed the 5 pm and said that she was going to actually do it at 4:30 pm. Then the sales manager wanted to tell me she wouldn't be able to meet the same rate that my previous company was doing and I said well I just had this full conversation with Rebecca and that if the work is better I don't mind paying a bit more. I told Becky, I didn't have time to relay all the same information as I did to Rebecca and to speak with her. She told me I likely spoke to someone at head office. I said it was a Tomball number so I don't think that is likely. I then called back the office and got Rebecca again who after a few minutes of trying to dodge it agreed she spoke to me and then proceeded to back pedal on everything she said about the appt time. At this point I can't take on another cleaning company that is lying and doesn't value their clients. What's going to happen if I actually book a cleaning. Beware if you try to book something with them they likely won't stick to it. read more

The first 2 times the crew came out to clean they did an excellent job. HOWEVER, as time went on, the crew did less and less cleaning. I brought this to the attention of the owner who came out and viewed how the crew wasn't doing their job. The owner changed crews but it was still the same...they didn't do what was promised. I would not recommend this company. They start out great but quickly fizzly out. read more

My experience with The Cleaning Authority has been negative. It is not in the agreement, but customers are charged for the driving time of the teams. The company stated that they sent a team to my home and they had to make a 4 hour round trip from the location they were dispatched from. I was held responsible for their mileage in addition to their travel time, and as my credit card was on file, it was charged. Additionally, my agreement reads that the team will arrive any time after 8 a.m., but depart by 4:00 p.m. The team arrived yesterday evening after 5:00 p.m. to begin the service. As many know, this is just part 2 of a work day--dinner, homework, laundry, etc. I called the office and asked them to pull the team and we could reschedule. I was told it was not a problem and I could call the next day and either reschedule or wait until the next scheduled cleaning the following week, but received a credit card charge later that evening for the full amount of the cleaning that did not take place. I emailed asking about the charge, but the GM, Hollie, opted to argue in lieu of adhering to the agreement or offering to rectify the problems stated above in order to keep a client, despite my several attempts at communicating. The Cleaning Authority seemed more concerned with retaining the funds from an unauthorized charge than keeping a client and receiving the same amount on a weekly basis. After receiving what I can only deem as an unprofessional 'challenge' to recover the funds, I am in dispute via my credit card company, taking the time and effort to do so. This has certainly turned out to be a frustrating situation, as hiring the company was meant to be a much needed help during a difficult time. Note: This was the Spring area of Houston read more