Ok, so for me it's more of a 3.5 but that's not an option on here. I'm being generous but I do like The Club overall.
There are always a lot of deals through the week and the food is pretty good, can't really complain about that.
I've always been satisfied with the service. I wouldn't say it's over the top amazing but everyone is nice and as helpful as they can be. Perhaps the youthful nature of some of those employed could be frustrating to punters who have come for an easy afternoon/night out with as little fuss as possible. A few times my queries have left these kids looking like deer in headlights but they're learning, so their response time tends to be a bit slower and they're often a bit confused by attempts to create banter. With mature staff, it's just...different...but that's me being picky.
I think the venue could do with refurbishing. It's dated and the layout of the bistro just doesn't work. Maybe that's why the kids' play area is mostly left to its own devices - staff and parents can't see it from where they're sitting unless they sit right outside.
I feel as though they need to have someone checking in on that play room every ten/fifteen minutes or so because the simple fact of the matter is that parents ARE NOT watching their kids and their kids are running feral. My daughter is 19 months old and loves playing in playgrounds. It's only tiny and each evening we've been in there, larger kids have been crawling UP the slide and climbing on top of it. Parents are too busy chatting, on their phones or for all we know, at the pokies room. That, to me, is unacceptable. A few times I've actually had to say to kids, 'Um, I think you're old enough to know better' and 'Watch out, my daughter is right under you.' Not once have I seen a staff member pop their heads in.
Also, not having parents monitor their kids... I was playing the skill tester with my daughter and the little scabs kept trying to steal my chocolates, quite annoying! read more