I am a massive fan of everything STA has to offer. They have seen me through many independent…read moretravels in the last five years, and they have always been top notch. Recently I went in to ask about options for travelling around USA, Canada and Alaska (they don't think of themselves as the USA, so I won't either). The staff member I spoke to was extremely well informed, although he admitted that he had not himself been to these places. He was very considerate and really listened to me before making suggestions. I always come out of this place feeling like they have created a holiday just for me, rather than persuaded me to do something I'd not really wanted to do (as has happened before with other agencies *cough* Thompson's *cough*). STA specialise in travel for students and young people, meaning that they have a great range and knowledge of backpacking and lower budget tours, travel and accommodation. I'm not quite sure what I'll do when I grow up and can't really use their services any more.

Wonderful and helpful staff…read more I have been booking flights with STA travel in Cardiff and have been always amazed by their dedication to satisfy their customers. Many times I tried to book a flight though online with other agencies, but always have been disappointed, but STA travel is a brilliant agency to arrange your holidays and flights, as staff will try and help you to find a good, comfortable and cheap flights.

I wish I could say it was I who booked a fabulous around-the-world trip with Trailfinders, but…read moresadly, I just went to visit this Cardiff branch with a friend of mine who needed to get to Rio for Carnival (while I rot in Wales in February - something ain't right here). We walked right up to lovely woman at the front desk who was friendly and helpful without being annoying or patronising, which is always a good start. I'm jealous of all these well-seasoned travellers and their extensive knowledge of the world. Bitter, moi? Well, I guess if you're going to help people book the trip of a lifetime, you'd better have the geographical and cultural knowledge to back it up. And she did. I'm not sure if they work on commission or not, but it was a relief to just have a chat and throw around a few ideas without the pressure of having to commit to a booking. When (not "if") I plan my fabulous around-the-world trip, I'm definitely coming here first, and, as they specialise in adventure holidays, you can have the added bonus of a range of exhilarating activities to go along with your lazy beach-lounging days.

This a, just in itself, a travel destination…read more It is the most awfully garishly decorated store that I think I've ever been in. It's candyfloss pink and full of pillars, as though you've already travelled away to somewhere exotic. That being said, somehow the decor does manage to work, and it's quite an exciting space. The best thing about this place, however, are the staff. They are very, very friendly and keen to help; but this might because it's always quiet and they're probably bored. There is also a passport photo booth, which is exceptionally handy. They also have events going on with cruise ships and wedding shows, so if that's your kind of thing, it might be worth taking a look at.

I booked a holiday with this travel agent (Gareth) and paid an inflated price of nearly £700 and…read morewas told that this would be the best price I would find even if I looked myself. I then later went on the internet and found the same hotel and flights for £299.96. I then spoke with Gareth, his manager Wayne and finally the GM Neil Davies who refused to do anything for me except telling me that I had already paid the money and that had I should've looked elsewhere before hand?!?!?! This is surely why I book it through a travel agent so that I can get the best possible price. I would never ever recommend booking with this travel agent again unless you wish to get ripped off!!

Leisuretime deal in holidays and day trips travelling by coach but beware I have only travelled…read morewith these people three times and each time something has gone wrong!!Twice the coach has broken down,leaving us stranded in a motorway services for hours and once we stayed in a hotel in Torquay that was appalling(think fawlty towers).I have spoken to other people and this tends to be the norm!!I am sure some people love travelling with Leisuretime but I am not one of them.

This year as in previous years I have really enjoyed the holidays provided by Leisuretime…read more My only negative comment would be is that rarely does the pickup coach arrive on the time given. My experience so far in Feb/March has been 1/2 hr and 3/4 hr late, waiting on a cold drafty bus stop (Cheapside, Bridgend) with no shelter to speak of. This start of an holiday detracts from the overall experience and I hope something can be done about this in the future. Otherwise I am pleased by the level of service experienced.