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    The Collar Club

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - The Collar Club

    Dog walking

    Pet sitting

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    7 years ago

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    Jessica A.

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    Ray's Pet Care

    Ray's Pet Care

    4.6
    (18 reviews)

    About a month ago I went on a trip and required care for my 3 dogs and 2 cats. I've seen how caring…read moreRay is with her own dog, Clyde. She listens to everything he says to her through his body language, and she is able to intuitively understand his needs or preferences. This is the exact kind of person I want watching my animals while I am away, because I know that they understand and respect animal behavior. From the very beginning of the process, Ray was incredible to me and my animals. She was very thorough in getting to understand my animals needs before I ever even left. She asked a lot of questions that helped me feel very secure that she had my animals true best interests at heart. The entire time I was gone, I received consistent and detailed updates from Ray, and this was so amazing for me !! I've had pet sitters give updates, but Ray literally sends videos, pictures, and stories of things that happened, in addition to the basic updates. I really received so much joy being able to have a window into my doggies and kitties worlds while I was away, and knowing that they weren't upset or uncomfortable without me made it so much easier for me to relax and be present where I was. I would 10/10 recommend Ray's Petcare and will definitely ask her again the next time I leave. ​

    It's always hard to go out of town as a pet owner, but it's so much easier knowing Ray is looking…read moreafter my cat. She is such a helpful and flexible sitter and it's obvious that she cares deeply for animals. She has gone above and beyond for my cat's extra medical needs and sends great photo/video updates. If you're looking for kind and dedicated pet care, Ray is the best!

    Just Four Paws

    Just Four Paws

    3.5
    (2 reviews)

    I was a client of Just Four Paws and initially had positive experiences with some of their sitters…read more However, I recently encountered a situation that raised concerns about how the service handles detailed care and communication. My cat's routine requires close management, and I provided clear written instructions and updates as needed. Over time, I experienced difficulty with one sitter in consistently following those instructions and adapting to changes. When I raised a concern to the owner, Melissa, the client relationship was ended without an opportunity for discussion or review of my experience, or consideration of assigning a different sitter. I was told this was the first concern they had received from me, which suggests there was no process in place to identify or address developing issues before they reached that point. To be clear, the sitter was kind to my cats, and I do believe she cared about them. However, care alone is not sufficient when instructions are not consistently followed or when there is limited ability to adjust routines as needed. For clients who require precision, consistency, and clear communication--especially in situations involving medically sensitive or closely managed routines--it would be important to clarify upfront how detailed protocols, updates, and sitter matching are handled.

    So happy to have this business back in Tucson. Melissa and her crew have been watching my fur…read morebabies of and on for almost 20 years! They are professional and so loving with my dogs! I'm never worried about my pups at home when I have these guys helping me out!

    Rockin' Z Doggie Ranch

    Rockin' Z Doggie Ranch

    3.7
    (6 reviews)

    I think it has been around 9 or so years that I have been taking my girls to Kristin. Still 5 star…read moregreat services and care. My older girl Petunia boarded with Kristin until almost the end before she passed, and I never worried about her. Whether is is doggy daycare or boarding, I know that my pup Violet LOVES going over there and playing. Care and supervision are excellent.

    I had trusted Mrs. Kristin Zickel, owner of Rockin'Z Doggie Ranch located in Vail, to care for our…read moretwo labs Colt & Remi. In January, we had a dangerous and extremely poor experience with her. We dropped off both dogs on late Thursday, January 16th with a scheduled pickup of early Tuesday, January 21st for the agreed upon amount of $275.00. On the morning of Tuesday, my wife was heading to pick them up when Kristin had messaged her asking if she could call her. Once on the phone, Kristin told my wife that her worker Caitlin would be there because she had to leave to pick up her daughter. She then said that yesterday (January 20th), her golden retriever, Colt, and Remi were all playing and she heard a "scream like a yelp" and went to check, but didn't see anything. Then, on the morning of January 21st she noticed Colt had a "scab on his back." She was then asking if Colt and Remi play rough at home because it looked "old" (insinuating we dropped him off this way), to which my wife said not anything as of recent. Kristin then said Colt had a "small tooth puncture" but she cleaned it up and put some triple antibiotic ointment on it. My wife arrived, picked up our two dogs and called to let me know what was going on. When she got home, I examined Colt and found him to have a very bloody, open wound on his back with ointment rubbed into it and his fur. It looked absolutely awful. We immediately called our vet to see if they could see us and arrived within the hour. Our Veterinarian, Dr. Droves' first words were "that's really bad". She asked how it happened and we explained the situation. Dr. Groves stated the wound was 1-2 days old and labeled it as a "laceration". Unfortunately, it was too late to be sutured. They shaved down his coat, cleaned up the wound, prescribed antibiotic ointment, antibiotic tablets, and told us to monitor the area and clean it daily. The total bill was $136.17 which we paid. Later that day, I contacted Kristin and asked for an explanation as to what happened. She seemed very nonchalant about the situation and very dismissive. I explained to her about bringing Colt to the vet, the diagnosis & cost. I then requested a refund of the $275.00 boarding cost plus the $136.17 in medical cost. Kristin immediately became very defensive and angry, even going as far as saying that if your child gets hurt at school, you don't ask the school to pay for it. I found this very insulting, and it just shows her poor attitude towards her handling of the situation. After the call, I sent her photos of Colt's wound (a 1 inch chunk of flesh was missing from his back, as well as being badly bruised in the area) along with the receipt from the vet, as well as Dr. Groves' notes from the exam. The following day, Kristin wanted me to coordinate with our Vet so that I could see footage from an indoor security camera of what took place. She said she could not send the video nor show it to me privately due to it being classified as "distributing child pornography" because she had young family members in the video. She said it would cost too much to hire someone to blur out certain parts of the video, which is why I would need to view it at our vets office. I declined multiple times, saying it does not change the outcome of the situation. Colt was not being properly supervised, and he was not properly looked over after the screaming yelp. Kristin once again became extremely defensive and sent me a photo of the pet sitting contract that we signed nearly a year ago, which she claims absolves her of all liability. if she gives me a full refund + medical, it would be her admitting total fault. I said I would be open to half of the $275.00 ($137.50) since our other dog was fine, and the entirety of the medical bill ($136.17). Kristin told me she would need to consult with her husband and have to get back to me. Unfortunately, over the next two weeks Kristin kept making excuses and postponing any type of resolution to the situation. I did not want to continue going back and forth with her, so I sent a final email, as my patience was wearing very thin at this point. The last excuse was that she was going on a planned vacation with her family and would be getting back to me when they returned, because she had a lot to say. Then, on February 9th I saw she had refunded me a total of $137.50 for "1/2 of boarding cost" and no email, text, or phone call with an explanation. It took Mrs. Zickel 19 days to come to the conclusion that she will not cover the medical cost, and only refund half of the boarding. I gave her many, many chances to make a bad situation better, but she has failed. Still to this day, she has never asked how Colt is doing. In-case anyone is curious, in her pet-sitting contract, it states the following: "The utmost care will be given in watching Client's pet(s) and Client's home." If this is what Mrs. Zickel considers "the utmost care" then I am very concerned.

    The Collar Club - pet_sitting - Updated July 2026

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