4 people came to out house 3/26/26 @ ~9:30 cleared in 1hr & 23min, Happy w the results as it's been…read morean issue for awhile. I'm not sure I properly remember the first two names, (maybe a Dylan) & a blonde guy w sleeve tattoo's. Thank you very much .

This review is based mainly on the functionality of the website and their hidden pricing tactics…read more I'm writing this so others can avoid the mistake I made and be better informed consumers (see pics for pricing). I needed to get rid of a couch. It's an L-shaped 'sectional' couch in the sense it has two pieces that slide together. However, it is overall not too big (both pieces approx 6 feet long by 3 feet wide). It's made of run of the mill fabric and all cushions and pills are removable. It's incredibly light weight. Options I considered were Facebook marketplace, donating to Salvation Army or Habitat for Humanity, or a junk removal service. I didn't want to deal with strangers on Facebook marketplace, so figured I'd save that for last resort. Donating to Salvation Army or Habitat for Humanity seemed like the best idea. However, the Habitat for Humanity website is rather difficult to navigate and I struggled to find an easy way to schedule a pick up. Salvation Army offers a pick up service, but they only come on Fridays (in my area) and there's no timeframe given. Thus, I found myself on the 1-800-GOT-JUNK website which has several problems of its own. The biggest, though, is the lack of transparent pricing. After following some links saying I could get a quote by entering basic information, I was surprised to find out that instead of receiving a quote online, I had actually booked an in-person appointment. This seemed incredibly misleading, but I figured might as well have them come out, that way they are already here and can take the couch. Looking back, this is exactly what their marketing scheme is because it's a lot harder to tell someone "no" in person, when they are standing there willing to haul something away. I did end up getting a coupon via email, and added that to my appointment. However, on the day of the appointment I was told the coupon was not valid because of the fine print, which states "Valid for participating franchises only. Offer not valid on standard item pricing or minimum loads. No cash value. Cannot be combined with any other promotion. Not applicable to booked or scheduled jobs." The key part is 'offer not valid on standard item pricing,' which apparently removal of a couch is consider to be part of their standard item pricing. Welp folks, it costs a lot more than you could imagine to get "junk" hauled away. Because my couch has two pieces and is therefore a 'sectional', the price was $238. The crazy thing about this is that for an individual couch, the removal fee is $109. That's right, you could have 2 separate couches removed for a cheaper price than 1 two-piece sectional. I pointed this out to the employees who came and they agreed it seemed silly. I even asked if they would consider my two sectional pieces as two individual couches to save some money, but that didn't work. I understand that some "sectionals" may have more than 2 pieces, might be made of leather, with potentially reclining seat features that make it incredibly heavy. For that, I would understand charging more than two individual couches. But it just seemed astronomical for how small and lightweight my couch was. The most frustrating part is that I fell for their hidden price, on-site quote tactics and ended up just saying screw it, they're already here and can take my item right now, so I succumbed to the $238 fee. But, the rest of the day I had a huge pit in my stomach realizing how much I had spent to remove a couch. Am I glad the couch is gone? Yes. Do I feel like I got absolutely fleeced? Also yes. Would I ever use 1-800-GOT-JUNK again? Absolutely not, I'd rather take my chances leaving my item near an alley dumpster. If I had it to do over, I would rent a U-haul and take it to a donation center myself, as this would have been way cheaper. The only reason I'm giving this 2 stars instead of 1 is because the employees were extremely friendly and respectful. They communicated well leading up to and on the day of my appointment. I hope this review helps others, and at the very least, allows others to be informed of their prices via the uploaded pictures.