This is my favorite store but I didn't like the rude treatment of the cashier that checked me out…read moretoday by who I assume was a manager. She started asking the cashier a question right after I walked up and distracted him so he didn't say anything to me. Then, she says, "You can't scan and speak to the customer at the same time"? It would have been more professional of her to wait until I walked away before she just started asking him questions.

The store is a good size and has a nice selection of blind boxes and kawaii items, especially for…read morekids who enjoy Sanrio characters. My daughter enjoyed picking out a few items. Unfortunately, the checkout experience was concerning . I noticed the employee scan an orange bag and asked if there was a charge. I was told it would be free since it was my first purchase and I was signing up for their rewards program. After reviewing my receipt, I realized I was actually charged $0.20 for the bag. I was also instructed to check my email to complete my rewards account using a 6-digit verification code, but no code was provided anywhere. When I tried to find contact information for the store to resolve the issue, I discovered that none is listed. Not providing any contact information for customers is very concerning. Without a way to reach the business, even simple issues or questions cannot be resolved unless you physically return to the mall. This lack of transparency makes me hesitant to shop here again nor recommending it for others.

Crappy stuff for way too much $$. Horrible return policy and none of the customer service emails…read morethat I was given by the employees working there, work!?!?!? Is this a joke??? What kind of company has no working contact info ???? I reached out to them even on social media, no reply. If your item comes broken or flawed, good luck with that. The employees were nice that's all I have to say that is nice about this place. Wasted $72 there, will never shop there again and will be sharing my experience with everyone I can.

I went to Raymour Outlet because the prices and variety are great! Huge selections and everything…read moreis very nice. Great coverage packages and delivery is within a reasonable price. We worked with a knowledge saleswoman and are happy with our purchase. The picture is the Roxy couch with chase ottoman.

This review is partly about the Newark, DE store, partly about the Norwalk, CT store, partly about…read morethe business as a whole. It's a real shame because last year I had a great experience at the Wilmington, DE store (you can see my review on their yelp page). I tried to purchase 2 chairs online, but the $25 off $500+ coupon they'd been emailing me weekly for months didn't work. Screenshot attached. They claimed I hadn't spent $500, even though my cart was at around $740. I got in an online chat, and they had a sales rep place an order for me. This rep was from the Connecticut store, though I would be picking up in Delaware. The conversation did not go super smoothly, they kept thinking I wanted to pick it up in CT. Eventually everything went through, the agent assured me there were no issues. They were supposed to call you to let you know about the items arriving. They didn't of course, so I called them... only to find out my order was flagged for fraud. They didn't bother to call me and tell me, I had to find out myself. My order was blocked (they wouldn't even send the items to Newark until the order was released). Delaware store told me to call Connecticut store. Connecticut store told me to call fraud. Fraud said the order was released after I gave them some info. I called Delaware back, they said it wasn't released. Fraud had lied. Delaware told me fraud was still open past 6 PM when I was on the phone with Delaware a few minutes before 6. I called them and they were closed. I called Delaware back, they gave me a whole bunch of "there's nothing I can do." I got in an online chat with R&F to cancel my order because I was beyond annoyed at this point. They said they couldn't, and I had to call Connecticut. Connecticut knew fraud was closed, but said they'd call me back to see if they could get in touch with someone and get it handled. They called back, no success, canceled the order and refunded my money. Absolute waste of time playing phone call carousel. I still continued to get emails and texts asking me to review the furniture I received (which I didn't receive), complete my order (even though it was completed), etc. over the next couple days. I checked my order status online and it said one of the items is out of stock until 11/13 (3 weeks after pickup was originally supposed to be -- if I had decided to play their games and go through with the order, I would have traveled up to DE and my order wouldn't even have been available for pickup). Yikes. Their systems are completely dysfunctional. I called the CT store on Sunday 10/22, and spoke to someone who assured me my order had been cancelled and promised to send a cancellation confirmation email. She lied. No email came. I got in an online chat the next day and asked them to send the cancellation confirmation email. The online agent couldn't do that. The online agent actually told me the order had been cancelled Sunday (not Friday as the person from CT had told me). They also said they would email the CT store to have them actually send the order cancellation notification. I can't say whether they did, but the CT store never sent me the cancellation notification. I did ultimately receive the refund. But it's like pulling teeth trying to get any decent communication out of anyone at this company.

If you're a Hello Kitty or Sanrio fan, you may want to check out this Marshall's location! They…read morehave the largest collection I've seen, more than any of the other locations combined! There is currently a very large inventory of Halloween and Thanksgiving items, especially in the kitchen area. Great products and great value! I went on a major shopping spree! What's great also was that my purchase was tax-free. No sales tax in Delaware, how awesome is that?!?! I'm looking forward to visiting Delaware again. I will bring a larger suitcase next time!

I'm pretty sure my house and closet are supplied solely from this store haha. Can't go wrong with…read moreMarshalls!

Terrible service, manager was rude I wish I got her name, but she had long brown hair. Came in to…read morelook for a throw that was available last season. She said they didn't have it without even bothering to look. I mentioned that they had it last year and she replied I've been working here as mgr. for 15 years I'd know if it was here" an employee came over and said they did have it last year and she replied WELL WE DON'T HAVE IT NOW. I won't be back I love spending money, but not with companies that allow their employees to disrespect customers.

Love Lorraine ! She helped us furnish multiple Rooms in our home - couldn't be happier !read more

Absolutely awful customer service. I went in to the store to buy electronics with a value of more…read morethan $600. There were 3 clerks and they were chatting among themselves. I had to walk up to the group and ask for help. The gentleman who decided to help us seemed not too happy that we had interrupted his chat. When I asked for the location of the device, I was told "Over there," as the clerk vaguely gestured to some location a few feet away. When I asked about the store warranty/return policy, I was told that there was none. I then asked for the manager. The clerk apparently got very angry. He hemmed and hawed. I asked again. He got even more angry. I again asked for the manager explaining that I just needed more information. He reluctantly called a manager over. The manager was standing just 10 feet away. I got my question answered and then decided to take my business elsewhere.

I was there today to pick up a few things . While waiting in the checkout line near the mall…read moreentrance I could clearly see a few employees of Target having a loud conversation littered with many F bombs . Has this gotten so acceptable . Doubt I'll be back .

Pay attention they don't accept returns unless you love it can't live without It go here. Was…read moresuggested to try facebook marketplace for a new almost $3000 chair ... did not do that was lucky to sell with the house .

I'll never buy another piece of furniture from this store. My recliner in my leather sectional…read morebroke and they say it's out of warranty after their rep assured me it was covered. A rivet in the welding broke off and it's within the 5yrs of manufacturer's warranty they told me. After looking at it now they say I had a year warranty. They don't even make my type of sectional anymore. Don't trust this company

Completely amazing service. They did EVERYTHING in my home…read more They were able to find me quality furniture (I got two sofas, some end tables, a bed, and a new dining set), bedding, window coverings (draperies, blinds, and cornice boards for me), floor coverings, and they even accessorized it all for me! And I hate accessorizing myself, because it never works out right. These people have vision, and can help even the most clueless person when it comes to decorating. The cost of custom is well worth me not wracking my brain and worrying. With Decorating Den at the helm, I can let them do all the work for me!

From the owner: Custom Window Treatments, Furniture, Art, Accessories, Carpeting, Wallcovering, Bedding, Color…read moreConsultations, Space Planning, Room Redesign, Kitchen and Bathroom Remodel