As a 65-year-old dealing with a stressful home sale, I expected at least a bit of kindness and…read morerespect. Lawyers Title showed neither. Cold, dismissive, and completely lacking in empathy -- especially toward seniors. Very disappointing experience.

Super helpful with any questions we had. Moving can be stressful process, nice to not have to…read moreworry/deal about one less thing. Great team, great service!

Big shout out to Deborah Scott at the Montezuma Yavapai Title location. I met Deborah when my title…read morecompany in Tucson asked Yavapai to assist with the signing in a refinance. When I walked in her office the first thing I noticed was all the thank you cards from happy customers. Deborah is professional, knowledgeable and really great to deal with so when I bought my property here in Prescott I called on her to take my contract all the way to recordation. Deborah is always ahead of the curve. She takes care of items that could be an issue so far in advance it's like she has a sixth sense about things. I wanted my property to close on a certain date and at 9:22 on the day I requested she personally called me and emailed that the deal was recorded. Everything through the transaction was silky smooth. Thank you Deborah for making everything about my new homestead here in Prescott perfect!

Dropped the ball on what should have been a simple escrow. Assistant, Megan, is either over her…read morehead or poorly trained.

Our experience building our new home was great until we had to use this title agency for closing…read moredocs. They were not communicative at all. Laurel was rude, condescending and slow, despite acknowledging that we were trying to make a 3pm wire cut off time for our lender and it was 2:15pm. Ultimately, Laurel was the reason we didn't end up closing on time, as we were not made aware ahead of time that we needed a cashiers check, when in the other two home purchases we have been through, a wire would have sufficed. Like I said, not communicative at all, our realtor had to hound them to even communicated that we had closed. Found out today that my parents actually had to use the same title agency for their purchase a year and a half ago, and had the same experience with Laurel, so this was not an isolated experience. Disappointing at best.

I had a personal loan for a lender ,the Interst is a 10 % that was supposed to be a 10 year…read moremortgage.later to our discovery pioneer wrote the loan as a 30 year mortgage , laurel cook is the biggest lyer Ive ever met ,she recorded the signing of the mortgage documents and now she says that she has never done that ever in her life .so I geuss that's was a dream for me and my wife as it was happening,also I stopped her in the middle of the session and asked her point blank then when is my last payment due and she gave me the 10 year date .now what do we do they are thief's .they don't report our payments or any of payment history so we don't get any credit for the on time 9 years of payments .help there should be a law against this kind of corruption

called 2 days in a row calls went straight to voicemail and left message requesting a callback…read more Still waiting for a call back

We solicited the help from Leslie Guiley of Bloomtree Realty to sell our high priced Sedona condo…read moreshortly after my father passed away. This was a long distance situation as we live across the country, involving a Trust. Leslie quickly passed the listing to her associate Sean Baguley in Sedona, assuring us she would be managing him and on top of everything herself. Which proved not to be the case. Sean's failings are too numerous to mention here--from his reluctance to install a sign in front of our home without a week-plus of prodding, to thinking we were in possession of our keys and garage door openers and we had not even been in the State of AZ since the condo was listed and had left all those things in his possession. He admitted he "believed" they were in the kitchen drawer, where he left these valuable items unattended during the entire listing, accessible to anyone viewing our unoccupied home. We have no idea what kind of marketing was done/not done, but we know in a seller's market, most homes in our community were turning over in a matter of days. Ours sat, rarely even being shown, for over a month before receiving one low-ball offer. I was consumed with other estate matters in those early weeks after my father's death, that my error was trusting that they were handling the listing properly. I do not believe they were. At one point Leslie talked about creating a "virtual staging" to boost the property which was never done. Sean's work was both incompetent and sloppy, up to assuring me someone would be coming to our home in PA and guiding me through the closing. In reality, the Title company this team hooked us up with just sent me the entire closing packet, with no forewarning, with the only guidance being "call if you have any questions". I never received any explanation from Sean or Leslie, why his stated plan of someone coming to my home to assist me never materialized. By the time I received those documents, they had sat in the snow for two days outside of a home I was not at, as I had no forewarning to expect them. The entire packet was filled with errors I had to strike through and write in the margins. I had one day to get them notarized and returned. Neither Leslie nor Sean did anything to intervene in this debacle, although they were cc'd on all correspondence. I sent those documents back completely insecure about having filled them out properly. Even the notary caught errors I had not seen. The closing started to go south at that point, also with the buyer having trouble obtaining funding and requesting delays. We were left hoping the deal would fall through, so we could begin again with new agents and a new title company as we had lost all faith and trust in this team. This was communicated to both agents. Leslie, clearly not up to speed about how and when this had "escalated", although had been copied on all correpondence. She requested a Zoom meeting, after I had emailed her saying I was not interested in any communication that was not documented in writing. As a trained nurse I know the importance of documentation and this was feeling completely tenuous. To get her up to speed, I re-sent two emails detailing the chain of events (that she had clearly not read). I never heard one word back from her. Ever. They collected their checks after the closing and disappeared. We completed the difficult closing right up to the Title Company putting the wrong account number in the wire transfer paperwork, resulting in our over half a million dollars being delayed and the wiring bank being unable to find any record of the wire transfer when I called them hours after I was assured it would be completed. You can imagine the state of panic this put me in--already not trusting the Title company who communicated all day they were having their "accounting department" look in to it and get back with me (which they never did). Both agents were kept apprised of this situation as well and neither did anything to intervene or even reply. We had recently completely a large real estate transaction here in PA and the guidance, assistance and communication from our agent was with us to the final closing and after, making sure we had remembered certain details about utilities transfers and warranty info. We got none of that with these two who abandoned us far before the difficult closing was completed. Leslie assigned our listing to an agent that did not properly manage the sale and she did not properly manage him, resulting in us not feeling like we got a good price, nor competent representation--by the agents or the Title company she referred us to.

I vehemently can NOT recommend doing business with Bloom Tree Realty.  In my husband's and my…read moreopinion, Sarah B., the agent we worked with and employed by Bloom Tree Realty, was extremely unprofessional and unprepared to practice in the Prescott, Arizona real estate market. First, of our approximate 6 appointments, she showed up at least 5-10 minutes LATE to all but 1 showing. At one showing she admittedly showed up hungover. We can say that Sarah was accessible and flexible in setting up showings when requested. Second, we told Sarah we were looking for a home with a little land, half acre or so, and neighbors that were a little more spread out. The ONLY properties she suggested were 2 PATIO homes which had zero land and neighbors nearly sitting on top of eachother. Therefore we relied upon our own research. Third, we attempted to use Sarah's "professional" opinion about what a property might be worth. Since Sarah NEVER presented comparable sales data, we stopped asking her opinion about property values since her guesses were unsubstantiated.  We did our own research to determine what we would offer. Sarah was responsive in writing contracts for us once we found a home we wanted to make an offer on. Fourth, the final straw was after an offer and contract had been signed. The following sequence of events ultimately led to our complete distrust of Bloom Tree realty in regard to their business practices and negligence in protecting the privacy of their clients information. UNBEKNOWNST to us, Sarah emailed our financial documents, our email addresses, our phone number and our entire real estate contract through her own unsecured email address that had been HACKED. Sarah blamed the loss of this private information on OUR email address being hacked. When in fact it was discovered that Sarah's email had been compromised, our information had already been stolen. I called Bloom Tree realty and asked if this was their standard business practice to email private documents over an unencrypted email server. The managing broker said YES, all Bloom Tree agents use their own email addresses to send private information. The real estate industry is well aware that hackers are specifically targeting realtor emails, yet they have not changed their business model in protecting client information. My suggestion to anybody hiring a realtor is to seek out a real estate broker whose concern in protecting your private information is a high priority.  Bloom Tree/Sarah B. then attempted to have me and my husband sign an additional document that would have exculpated them from any liability regarding any damages we may incur. It may take us years to discover how the hacker may damage our identities. We obviously waited too long and should have found another realtor/broker. Unfortunately we did not research Prescott realtors, Sarah came to us via a phone call to Bloom Tree and she happened to answer the phone. Shame on us for not doing our due diligence in seeking out an experienced realtor and trustworthy real estate brokerage firm. The way our real estate transaction was handled was extremely distressing and unprofessional.

I had a great experience at FooteWork while taking care of my driver's license and getting it…read moretransferred from out of state. This has been a particularly grating task but I found the whole experience really easy. The wait times were short and all the staff was efficient and kind. I cannot remember everyone's names but I met with Roxanne Padilla for my final test. She was kind, knowledgeable, and friendly from start to finish. She made the entire process easy and stress-free, answered all of my questions, and was very patient. Her professionalism and positive attitude really stood out. I truly appreciated their excellent customer service. Thanks Footework!

Destiny diffidently needs customer relations training …read more she sniped me because I asked a question when she asked was typing but when her phone vibrated she didn't have any problem she stopped typing and answered the text with a text and didn't even get upset with whom ever texted her. She was as slow as molasses's in January!!! Pro = we got what we went for Con = we were treated like the child ! She was in charge.

Keith & Alexandra McCoy are very nice to work with. They sold me my house in 2018 and the sold it…read morefor me 11/2020. Both times went very nice. I think the thing that said the most about them for me anyways is when the title company didn't take ownership of the fact that they dropped the ball when they were given my propane prorate 2 weeks in advance and when my realtors asked them they didn't own it just said oh well we would have to push out the closing 3 days if u want to add it. Terrible service on Title Company. Keith & Alexandra covered. It was only $106.00 but it said a lot. I would use them again and recommend them again & again Brenda

From the owner: The McCoy Team specializes in the Prescott and surrounding areas. We provide excellent service…read morewith our 20 years experience.

I've closed several homes with Yavapai and others; Yavapai always had everything under control…read more They're the best, and always go the extra mile.

outstanding service!! this company knows the Prescott AZ area. If you are looking for a Title…read morecompany for your next transaction, this is the one you want.

THE HYLAND GROUP is without question the most professional, the most diligent, and most focused…read morewhen it comes to selling your property. They are second to none with their loyalty and devotion, they keep you up to date on all aspects within the process. If you want the best for you and your family, then go with THE HYLAND GROUP, you will be in the best of hands. Special thanks to the owner Geoff, whom runs the smoothest company of professionals I've ever seen! Thank you Geoff! Sincerely, Gabriel V. Adriance

If you are selling your home in the Prescott area, Geoff Hyland should be your #1 choice. Geoff…read morejust sold our home in under 30 days; he got us a great offer and was able to negotiate a leaseback which was a huge bonus for us! The whole transaction was extremely painless and smooth thanks to Geoff and his outstanding team! I would highly recommend Geoff and his team for anyone buying or selling in the Prescott area!