I have had 2 previous wonderful experiences with Migala. I called October 15 and asked about…read moreordering more of a previous wood order from many years ago. I wasn't sure if the company was still making the material. I spoke w a woman named Lexi. She said she would get back w me. I called again with the square footage of my room and left the information with the woman who answered the phone. I didn't hear back that week and called again on October 23. I was told that the info was in Lexi's email and that Lexi was "on a well deserved vacation" and was off for her sons birthday. I asked when I should call back. The woman told me "like I said Monday the 31st" (FYI..she never said a date. Just said she was off). I called yesterday, November 3, giving Lexi some time to catch up after her vacation. She answered the phone and asked what I needed. So I went through the whole story. She told me she left me a voicemail (if she did, she left it on wrong number, I have no history of a missed call or of a voicemail from her). She told me the material is discontinued. I asked for the name of my product. She didn't want to look it up. But finally did. And I asked her for the company's phone number (I figured they might know where else I could get something like this or mill it for me...because she suggested they may), she said "you can Google it". I said, no, you can give it to me....she hung up on me. I did call back to talk to a manager and was sent to their normal voicemail. It was approximately 8k worth of hard wood that apparently she didn't want to sell me for some reason. I called the manufacturer and was told that in fact this was not discontinued, they re-mill it all of the time and that they have 8,000 square feet in their warehouse. I called 2 other vendors to check prices and "miracle" they found it and quoted me on the phone right then. So run away from this place. Do not use them.

This is an update to my post 2/2019. Talked with customer service and Nate. They looked at seam…read moreof carpet and said it should be repaired. They sent out another installer and he did a great job. Very happy now with the service. Very good customer service department.

I submitted a one sentence question via their website, complete with all my contact information…read more They did not offer me the courtesy of a response. A business that can't handle the smallest of details, can not be entrusted with larger tasks. Needless to say, I will not be pursuing any further business with them. Other area dealers offer a superior customer experience.

This is the second time we used them for carpet, the first was our stairs going up to the second…read morefloor and the entire second floor and the second the stairs going down to the basement and a good portion of the basement. They are great to work with, very kind and their installers were great both times. Would recommend to anyone looking for carpet.

Thanks so much to the folks at J&J on Vine! I couldn't find anyone to help me with jumping my car…read moreafter a doctor's appointment after asking several people, so not knowing what to do I went into J&J and embarrassingly asked for help, the lady at the counter was nice and listened, they sent an employee out to help me with my car...much appreciated! Y'all have no idea how much you helped today! If I need glass I'm there!

Exceptional Service from start to finish. Eli and Jaivon came out and replaced a broken window…read more They were professional, friendly, and did a great job. Thanks J & J.

My husband found a drip after the heavy rain last week. I called Maple Lake Builders. Christine…read morewas extremely helpful and sent out a worker the next afternoon. Jesse, their worker, came out, assessed the issue. Took pictures and showed me. He said I would be receiving a call with a quote for the repair. Christine called me that same day with a quote. Jesse came back the following day and repaired the issue. Nice people to deal with, great price for repair. Quick response for the call and repair.

We recently had a back poach tear down/rebuild increasing from 5.5'X45' to 12'X45' done by Maple…read moreLake Builders. The craftsmanship was outstanding. Work was started when they said it would start and the job was completed when stated. Cost estimate was accurate with no late add ons. Clean up was excellent with no left over trash or debris. We have a couple of pending projects we are planning and definitely will consider Maple Lake Builders when the time comes.

We purchased 2 ceiling fans from Hodgson, and they recommend Lamplighter for install. A crew of 4…read moreguys came, were very nice, and we stayed out of their way while they did the install. At the end of the install, they let us know that the wall switches don't work and they may have purchased incompatible ones. We thought that was weird but no big deal, and they said they would call us back to install correct switches. They left. We checked the fans, which seemed to be wobbling quite a bit. We called Hodgsons to ask if that was normal and they had us check the fan blades, which slid in and out. Hodgson told us that the blades must be loose based on that, and that it isnt normal. I called Lamplighter back that day (a Friday), and the receptionist said they would have a manager call me Monday. No call Monday or Tuesday, so I left a message again. No return call. We had Hodgsons come out and they said they had talked to Lamplighter, and Lamplighter never told them about the incorrect switches. He also said that they had told him that they didn't want to speak to me because we were rude during install...weird because I helped make sure they navigated the large ladder upstairs, asked if they needed anything, and told them I would be downstairs out of their way during install, but to get me if they needed me. Hodgsons found several issues: all fan blades were installed loose, causing the wobbling. One fan had all blades installed upside down. The pin in the downrod wasn't put in in either fan, and they were unsure how Lamplighter got the wrong wall switches. I called Lamplighter AGAIN and they still refused to call back, even after Hodgsons talked to them about all the install issues. No apology, no call back...nothing. Hodgsons was EXCELLENT to work woth and repaired all of the errors made by Lamplighter. I would not recommend Lamplighter for both shoddy work and terrible customer service.

I made an appointment for electrician to install a 20 amp circuit breaker, circuit and receptacle…read morefor a whole house dehumidifier. I talked with the contractor by phone and he made an appointment for 6/4. Two other contractors changed there appointment to schedule for the 4 th and the 6th. On the 4th my installer for the whole hour dehumidifier arrived. No electrician. He said he didn't make an appointment! We asked for an invoice which he sent. He NEVER said we needed to sign and return! Everybody was stunned. He did nothing to rectify the situation! He was going to charge me $800. The electrician I got charged $500. I do not recommend this electrician. I'm apologize for being negative but I think people should know MY opinion and my experience.

They recovered two Henredon club chairs from 1986. They're gorgeous and look and feel like brand…read morenew chairs. Their work is awesome and their customer service was the best. They had the chairs three weeks and called me the minute they were done. I would use this company again.

We contacted several furniture repair shops within 50 miles of home while seeking a professional…read morewho would restore the tops of my beloved mid-century credenza and two end tables that belonged to my parents. Dylan Trinh's detailed explanation regarding their refinishing process was the deciding factor in choosing Trinh's. To be honest, I was not impressed when we first saw the building and even less impressed when Dylan opened the overhead door to their "storage" area. No worries. Dylan carefully explained what he would do and it is clear that he knows what he's talking about. Six days later, one day sooner than hoped, we picked up our furniture. Absolutely gorgeous! This matching set actually matches again; no more sun faded surfaces, no more dings or scratches. They even did a few extra things because they weren't satisfied with the initial result, but still honored their estimate. I highly recommend this business!

We recently remodeled our bathroom. We had ordered a handmade cabinet to replace our old cabinetry…read more Our cabinet builder recommended them to us. From the ordering of the counter to the in home measurement after the cabinet was installed. Everyone we worked with were very nice. The day our countertop and sink were delivered, Trent and Eric did an excellent job of custom installing both items. We could not be happier and will definitely work with them in the future

Professional service. The two sheets of plywood that I bought were high quality and loaded with…read morecare.

Woodwork Specialties is hands down the best building supply store in greater Kalamazoo. From the…read morebasics such as lumber and nails, to special order windows, to cabinetry and counter tops, this place has it all and more importantly, they have an amazing staff of folks who care. A special shout out to Beth in cabinets/counter tops who spent a few months of back and forth with me to arrive at a perfect custom solution for my small kitchen plan with a unique corner apron sink. Just like everything in life, you get what you pay for, and I for one am willing to pay a little more to have top notch service because when you're building a project, getting things right matters. Thanks Woodwork!