After coming here for about 2 years, I am in shock what they did to my sweet doggie. They…read moreliterally butchered her. In November 2024 was the last time, we had a great experience. Today, the groomer Keri tells the cashier/manager that a dog she was grooming did not like her. This concerned me as my dog has been dreading walking in their door and wanting to run out. She use to walk in tail wagging and happy. I said please talk nice to my baby and be gentle. She is a sweet sensitive lover. Because they were so busy with bunches of dogs last time, I just had her get a bath instead of a cut. So, her hair was longer, but brushes out super easy with a Wet brand brush. Later I get a call from the groomer, saying the comb she uses was not getting her knots out easy and proceeded to tell me that she gave her a short skirt, but that "hair grows". I get there and she is butchered with her privates shaved where I have never seen anything like it and she has skin showing at her eye area with the aggressive action. I feel terrible for leaving her in the hands of this abuse and torture chamber. Before I knew the extent of her bad cut, I asked for a bow and was told by the owner that only comes with VIP service. I said, I thought I had VIP service. She looked at my card, and said November was the last time. I paid 90.00 for my 25lb dog and had no idea they took that off my service. I gave a 15% tip too which is lower then I normally do, and regret any tip. -- Meanwhile, the owner reluctantly gave me a .20 cent bow for Oriental Trading Company. And, I was in shock as I left and vowed to never go back or buy any of their food, snacks, toys or grooming again. Cape Coral seems to have better options then Punta Gorda on everything. I am heartbroken what they did to my sweet furbabyzz

I absolutely love this store the owners are so knowledgeable and helpful and they always have…read moreeverything I need.

Great job on our little Yorkie, Lexi!!! Groomed, cleaned, and looking pretty…read more Very clean business & great staff!

We had taken our friends little dog Kira, and small Pomerania for a much needed grooming. The staff…read morewas great and did a remarkable job! Best of all Kira was not upset after grooming, I give Renee 5 stars!

Nice that she does not keep other pets in a waiting area. Did a nice groom on our Scottish Terrier.read more

Great with the dogs / they came in looking like stray mutts.,Out like Royality. Awesomeread more

Fantastic groomer. My dog loves Mr. Rogers. Very reasonable…read more You will be pleased with the overall experience

He ruined my Aussie Shepherd He thinned ciut and shaved his…read morefir I am now consulting a vet about the issues this causes a double coated dog I am so sad and worried about my dog DO Not Recommend!!!!

Not one single complaint I boarded my 2 1/2 month old mini dachshund he was treated like a king…read more The place was awesome clean I got to watch him on camera will definitely be using that place again Kathy the reception girl was too amazing for words.

We have taken our 4 dogs there for 3 years now. This is a great place to board your fur babies. We…read morelove that we can watch playtimes. Our pups are always happy when we pick them up. The team is always so nice and friendly when we are there. Thank you so much for taking great care of our pups!! Rosco , Bindi, Kodi and Marley love you guys!

What is the sense of hiring such awful employees? They stand there doing nothing. They look at…read moreyou funny as you walk in. They are rude. It is 5 O clock on February 3. Management needs to take this opp to get rid of these two fools. Hire a robot instead. I left without buying anything. You are losing business. Get rid of them. Let

I have been coming to this store for 8 years (only one in area) and each time the manager there…read morewill transcend a rude and negative remark or frown. Today she yelled at me for letting my dog get too close to the bird cage. Well for one-this is a "pet-friendly" establishment, and 2- don't put your bird cages on the floor ! She never welcomes you, asks if you need help,or says thank you. I only go there in hopes she is not around. But...never again. I have spent hundreds of $ there. Nope not ever again ( and you with the grey hair and glasses) know who you are! Corporate would be ashamed!

Our Joey is a rescue from the streets of Detroit. He is a toy poodle who is basically blind and…read morehard of hearing. He absolutely hates grooming, not even to wipe an eye. It is a fight to the end to get him groomed. And to top off the fight comes a very loud screaming fit. Very exhausting! They did it, they may want us to give him a calming medication next time but, he looked great!! And the gal was so nice. I really appreciate this groomer and will be returning as long as they can do our poor little Joey.

Worse experience with a groomer I ever had. When I picked up my pup had to take him directly to…read morethe vets (2 visits). We thought they had blinded him. I brought his vet prescribed shampoo in with me. Supposedly they got it in his eyes and he scratched at this eyes, so this whole incident was my fault and his even thought he was in their care, a supposed professional groomer. The shampoo was expired so they had decided it was tainted, therefore caused the damage to his eyes. I have been trying to get reimbured for the vet visits and the groom, but now they are ghosting me. This incident happed in December 2021. UPDATE !! Just heard from this groomer (some male) who says they are NOT reimbursing me because of my review. Keep in mind this happened December 15th 2021. I think I've been more than patient and I dont believe they ever intended to reimburse me.

Maybe she shouldn't use the F word to her clients when they are already stressed out from being…read morestuck behind an accident for 30 mins. We always had a good experience until this last time and that was enough. We pay good money to have him groomed plus a generous tip and should not be sworn at and called every minute for 15 mins because she had to leave. There are many groomers in this area. Plus she hardly answers her phone and her voicemail is always full. We waited several days to reach her. Loyalty gets you nowhere.

Really enjoyed working with this couple. They are honest and friendly groomers. Our nervous mini…read moreschnauzer is always scared to go but they took such great care of him.