As a new parent, the postpartum period is challenging enough without having to deal with the stress…read moreand disappointment of a difficult agency. While Stork and Sprout does have some excellent doulas on its team who provided great support and coaching, my experience with the agency's leadership was overwhelmingly negative. We had a particularly difficult time with Brittany. She demonstrated a pattern of manipulation, gaslighting, and lying, both to us and, from what I understand, to her own employees. Our contract promised consistent coverage, but the scheduling was erratic and communication was poor. We were left to wonder many nights if we would have support, and for several weeks, we only received 1 to 2 days of support instead of the 6 to 7 we paid for. When we requested a refund for the services not provided, Brittany refused and even fought our bank with out-of-context emails and more lies. She claims she "offered a refund" but is even today refusing to honor it as she says in the response. The lack of professionalism extended to some of the staff as well; one sick doula was sent to our home and intentionally caused our newborn physical pain. Brittany treated us like we were the difficult ones and responded with empathy-less chatGPT emails to manage the situation. We were also led to believe we would have one primary doula with a backup, but over the course of our service, we had seven different doulas come to our home. This complete lack of continuity made an already difficult period even more stressful. Based on my experience, I would advise new parents to skip Stork and Sprout and work directly with an independent doula. You will not only save the 30-40% extra fee the agency charges for scheduling, but you will also avoid the toxic and difficult management. This experience is unacceptable for a service that costs tens of thousands of dollars and demands payment upfront months ahead of providing the service. We were not able to switch easily due to the inflexible Carrot reimbursement process through the employer.

I truly couldn't have accomplished my VBAC goals without the incredible support of the Stork and…read moreSprout birth doula team. From the very first moment I needed them through labor and all the way until I was settled into the maternity floor with my new little boy, they were there every step of the way. Their calm presence, deep knowledge, encouragement, and advocacy made all the difference during such an intense and meaningful experience. I felt supported, empowered, and never alone. I am beyond grateful for their care and dedication and would wholeheartedly recommend Stork and Sprout to anyone preparing for birth--especially those pursuing a VBAC.

I found Lauren through the Evidence Based Birth website. I was so grateful to have a doula who was…read moreup to date on the research and would help support us in pushing against some unnecessary hospital conventions while still being generally pro-medicine. Lauren was very responsive and helpful throughout our pregnancy. We had great prenatal visits and texted and emailed about some concerns that arose. Lauren always replied promptly with great insight and calm. She was just the same way on the day I gave birth. I texted her early in the day that I was feeling contractions but I thought they might be Braxton Hicks. She suggested I focus on other things and time again in a few hours. Later that night it became clear I was going into labor. I waited a bit too long before asking Lauren to come - I had just started to feel the urge to push when she arrived. But I knew I was in safe hands. She drove me to the hospital while my husband grabbed our bag. Along the way she bent over so I could lean on her through the contractions. I gave birth to our beautiful baby girl 40 minutes after we arrived at the hospital. Lauren cooled my face with a cold towel and massaged me through the contractions. She also took lovely photos just after the birth. An hour later, I turned up my husband and said, "I could do that again." It was no doubt thanks in part to Lauren's emotional and physical support. She stayed another 2-3 hours after the birth as well to make sure we were all settled. Lauren has also been helping a new doula Emily train. Emily attended our birth as well and it was helpful to have her extra set of hands!

I sent an inquiry about availability and setting up a consultation for being my birth doula BUT…read moreShe's not accepting clients right now due to being a recent mom. I appreciated her prompt response to inform me.

We feel so incredibly lucky to have had Marilou as our postpartum night doula. I ended up needing…read moreto be induced earlier than expected, so we had to arrange support at the very last minute. I was honestly pretty anxious going into it because we didn't have the opportunity to interview or even speak with her beforehand, and we were simply going off her profile that was shared with us. But from the moment she arrived, she immediately put us at ease. She was with us for those first few nights home from the hospital, when I was exhausted, emotional, and very newly postpartum. She had such a warm, gentle, and calming presence, and having her there made those overwhelming first nights feel so much more manageable. She was incredibly sweet and attentive with our baby, but she was equally caring toward me, always checking in and offering thoughtful tips for both newborn care and taking care of myself during recovery. She helped with feeds, baby laundry, and washing and assembling bottles and pump parts, and was always punctual, dependable, and proactive. Most importantly, we felt completely comfortable having her care for our brand new baby during such a vulnerable time. Our only regret is that we didn't find her sooner! Because everything came together so last minute, she was only available to be with us for a few nights, and we absolutely would have loved to have had her for longer. We're so grateful she was there when we needed her and would wholeheartedly recommend her to any family looking for a kind, knowledgeable, and genuinely caring postpartum doula. Thanks Marilou and Doulas by the Bay!

We had a wonderful experience with Brenda. She came to meet us before the baby was born, which was…read morereally helpful and gave us a chance to get comfortable with each other beforehand. Once the baby arrived, she was incredibly helpful, especially with tips and guidance on how to soothe him and help him get to sleep. She was so kind, gentle, and caring with our baby, and it was such a pleasure to have her with us during these first days. We're very grateful for all her help and would absolutely recommend her!

Writing as the dad: hiring Mari made all the difference. She helped me understand my role in the…read moreprocess - what to do, when to step in, when to step back - which turned out to be huge during some critical decision moments. I came out of it more connected to my wife and our daughter than I ever expected. Warm, knowledgeable, never pushes an agenda. Highly recommend.

Mari is an incredible resource, and I'm so grateful to have had her support throughout my pregnancy…read moreand birth journey. I truly don't know if I would have had the outcome I hoped for without her guidance and encouragement. She is incredibly passionate and knowledgeable about the birthing process and she makes sure you feel informed and equipped to make decisions that feel right for you along the way. She's also warm, personable, and genuinely caring. You can tell she truly wants to help and support you throughout the experience. I really appreciated how much information she shared without ever making the process feel overwhelming. Her massages were also wonderful and helped alleviate so much of the discomfort I was experiencing during pregnancy. I would absolutely recommend Mari to anyone looking to demystify the birthing process, feel more confident in their choices, and have a knowledgeable, compassionate and supportive person in their corner throughout the journey.

We had two amazing doulas for our second daughter, both covered through my Carrot benefit at work,…read moreRhona at night and Julie during the day. Rhona was our overnight doula for both of our girls, and honestly I don't know how I would've gotten through those first months without her. With my first, she helped me figure out breastfeeding, kept me going on the hard nights, and taught me how to pump so I could actually get some sleep. With our second we had jaundice and an unplanned trip back to the hospital and Rhona was such a calm, steady presence for me while I got through it. Rhona is just so good at what she does, and clearly cares a lot about the families she works with. Julie was equally wonderful during the day. She's sincere, honest, and has this calming way about her. She normalized so much of what I was feeling and hyped me up until I actually felt ready to handle life with two kids. Genuinely fun to have around too, even on the rough days. We're so grateful for both of them and would recommend them without hesitation.

We had the absolute pleasure of having Agnes K. as our night doula after the birth of our newborn…read moreand we are incredibly grateful for her help. She is extremely knowledgeable about baby care, and we could tell that our baby loved how calm, caring, and confident she was. Agnes was happy to not only help with taking care of our baby at night, but also logged feedings and kept bottles prepped. She also was easily accessible via text for ongoing support. She was able to give us plenty of actionable advice and feedback on how to take care of our little one which, as new parents, made a massive positive difference with our confidence as well. We definitely would be in a far worse place in terms of taking care of our baby if not for her help, and highly recommend Agnes to any family who is looking for a doula who clearly loves what she does and is really good at it too.

TLDR: Liat is incredible. If there's one thing I would recommend to help you through your labor,…read moreit's having her by your side. She was the best decision we could have made. My husband and I went back and forth for months about whether we wanted to include a doula in our birth experience. After a lot of discussion, we decided to hire one for two reasons: first, we wanted someone who could help us advocate for ourselves in the hospital so we could stay as close to our birth plan as possible. Second, we wanted someone who could physically support me throughout labor. Liat is truly one of the most incredible human beings I've ever met. She became such an essential part of my birth experience that, looking back, I genuinely don't think I could have done it without her. To make a very long story short, I chose to be induced at 41 weeks after a lot of pressure and fear mongering from my doctors due to elevated amniotic fluid levels. I labored at the hospital until my contractions reached a certain intensity, and then Liat joined us. The moment she arrived, she jumped right in--rubbing my back, talking me through each contraction, and bringing such a calming presence into the room. For the next seven hours, she coached both my husband and me through contractions that were every 2-3 minutes apart. She constantly adjusted my laboring positions to help my baby descend and was incredibly attentive to the fetal monitor. Anytime my baby's heart rate dipped during a contraction, she immediately repositioned me to help him tolerate labor better. Those seven hours somehow flew by. I labored on the birth ball, in the bed, in the bathroom, and even did lunges at one point! Liat was always thinking one step ahead, using every tool and technique she had to help labor progress naturally. Eventually, I reached a point where I decided to get an epidural. I was exhausted, in pain, and my baby was having a harder time tolerating the contractions, with his heart rate decelerating during each one. After the epidural, my labor was paused to help baby, and I was able to rest for about an hour. When I woke up, the nurses wanted to talk about interventions (even the possibility of a C-section) because my labor "wasn't progressing"--despite the fact that they had just given me medication to stop my contractions. Liat immediately stepped in and advocated for us. She calmly explained that labor couldn't progress without contractions and suggested restarting the Pitocin, giving it time to work, and then reassessing before making any decisions. Sure enough, labor picked back up beautifully. A few hours later, I was fully dilated and effaced, but my baby's station was still a little high. Liat spent what felt like hours gently rocking my hips and helping my baby naturally move farther down into my pelvis until it was finally time to push. She stayed by my side every step of the way until our son was born later that afternoon. If you're on the fence about hiring a doula, I cannot recommend Liat enough. She advocated for me every step of the way, helped me navigate unexpected twists in my labor, and supported both me and my husband physically and emotionally throughout the entire experience. Her knowledge, calm confidence, and compassion made all the difference. A few weeks after our son was born, Liat came to visit us at home, and it honestly felt like having family over. Liat, we are endlessly grateful for everything you did to help bring our son safely into this world. We love you, and we can't wait to have you by our side again when it's time to welcome our next baby. Love, The Zimmerman Family

I had the most wonderfully redemptive unmedicated VBAC a few weeks ago, and it is difficult to…read moreoverstate how critical of a role Liat played in making that happen. My first birth had gone much differently than I had hoped (preterm labor that led to immediate C-section due to breech positioning). I had come to terms with that experience, but I was surprised to find in my second pregnancy that it would be difficult to escape those "labels" from my first pregnancy, making it harder to be given a fair shot at having a vaginal birth. Thankfully, I found Liat whose passion for VBACs is infectious and whose no-nonsense approach is grounding. In our conversations before the birth, my husband and I both appreciated the balance of her approach - she strongly believes in the benefits of physiologic birth, but she also recognizes there is a time and place for medical intervention. My primary hope for this birth was that I wouldn't undergo any interventions that I wasn't convinced I needed, and she was a trustworthy sounding board throughout the entire pregnancy and delivery to ensure that was the case. This time around, my baby decided to stay inside long past the due date, so I agreed with my provider that it would be a good idea to induce. This was pretty disappointing for me, but Liat was wonderful at helping me stay in a good headspace in those final days, checking in frequently via texts and calls. When it came time for delivery, she was every bit as exceptional as all her other reviews describe. When she arrived at the hospital, she took one look at me and knew exactly how to change my environment to help me relax. Sure enough, labor accelerated rapidly after she arrived. She massaged my back through every single contraction. She knew exactly what to say to keep my mind present and focused. When she was talking me through my contractions, they were noticeably more efficient. At one point, I almost wanted to give up and she knew exactly how to keep me going. And sooner than I could have dared hope, my baby arrived. I'm pretty sure I professed my love for Liat minutes after giving birth :) And just as she had been for the entire pregnancy and labor, she was a constant comfort and encouragement to us in the minutes, days, and weeks after the delivery as well. Liat takes absolutely no BS, but is also the warmest and most compassionate woman you've ever met. She's exactly who you want at your birth. I know I want her at my next one!

As first-time parents, we were looking for a postpartum night doula who qualified for Carrot…read morereimbursement and would be a good fit for our family; including our dog. After meeting Arrieanna virtually, we immediately felt comfortable with her. We worked with Arrieanna for the first 12 weeks after our son was born, and her support was invaluable. She provided overnight newborn care, helped with feedings, and offered breastfeeding support, including guidance on latching and reassurance about what was normal. She also taught us practical newborn care skills, such as swaddling and how to use various nursery items we had received as gifts. What stood out most was her kindness, positivity, and communication. Each morning, she provided detailed updates about feedings, diaper changes, and our son's overall disposition, giving us peace of mind. After a C-section and delivery complications, the overnight support allowed my husband and me to get much needed rest and be more present during the day. I highly recommend Arrieanna to any family looking for overnight postpartum support. If you want to prioritize rest and recovery during those early newborn months, Arrieanna is an incredible resource.

We hired Erica for Birth support, but she simply did NOT show up for the birth. She was present for…read moreabout 10 minutes total, during a rest period after my epidural, but did not show up for the rest of a 34+ hour delivery that ended in an emergency C-section, in part because I had no one advocating for me. Her assistant showed up 2 hours into the pushing phase (after 30+ hours of labor), once the baby was already +3 station, and got in the way more than helped, so I asked her to leave. Meanwhile, I had no one advocating for me through non-consented epidural top-ups, a 3-hour unattended stretch during a staff emergency, repeated cervical checks that caused an infection, and denied requests to try different labor positions. She later messeged us saying that she's sorry we had refused her help to excuse her absense, which is simply false. We obviously wouldn't have paid that much to refuse help on the day. I would not recommend her if you actually want your doula present for your birth.

We're a little late sharing this, but we were so fortunate to have Maira care for our baby boy, and…read morewe had such a wonderful experience with her. Her gentle and reassuring presence made us feel completely at ease, and we were able to get some much-needed rest knowing he was being cared for so attentively. As first-time parents, we truly appreciated having someone so experienced and supportive by our side. Maira is warm, patient, and incredibly knowledgeable. We're very thankful for the care and support she provided to our family, and we would highly recommend her to any family looking for a wonderful doula.

After being referred by a 5 star reviewer here, we hired Maira hoping for a relaxing and supportive…read morepostpartum experience, but we were ultimately very disappointed with the level of care we received. Given the high out-of-pocket cost for a postpartum doula, the service fell far short of our expectations. While we did extend her initial contract, this was solely because I was in the thick of postpartum healing and desperately needed the night coverage, not because we were satisfied with the care. It was simply too difficult to try to find and adjust to someone new while managing a newborn and toddler. By the end, we ended up forfeiting the last two nights of the retainer fee to end things cleanly. There were several recurring issues regarding her care and reliability: Punctuality: She showed up late multiple times due to traffic or other reasons. While she did stay later to make up the hours, this ended up being highly disruptive to our night routine. Infant Care and Safety: On two separate occasions, our baby was left sitting in a blowout overnight. She also didn't change her diaper overnight while feeding. Additionally, I saw on our camera that she was lifting our baby by one leg during diaper changes, which is a known safety concern for infant hip development. Hygiene and Cleaning: Initially, our bottles and pump parts were not properly washed and were left with milk residue. She also left spit-up uncleaned in the bassinet and on the changing table. During the first week, instead of simply asking where our washer was, she left a dirty, spit-up covered burp cloth on my toddler's table. Sick Day Dispute: When she missed shifts due to illness, she charged us for a paid sick day--which was not in our contract--and blamed our baby for getting her sick. When I disagreed with this charge, she decided to end the contract. We ultimately gave up the last two days of our retainer fee because we no longer felt comfortable having her in our home by that point. The most frustrating part of this entire experience, however, was how defensive she was whenever I brought any of our concerns to her attention, rather than be receptive. Even when I gave her this feedback when we parted ways, she suggested that I shouldn't have extended the contract which was another way to shift the blame. Instead of alleviating our stress, navigating these mistakes and her defensive attitude created more anxiety for us. I cannot recommend this service for families looking for a seamless, professional postpartum support system. UPDATE/EDIT in response to the owner: The provider's response below is a perfect example of the exact defensiveness and lack of accountability I described in my review. To correct the record regarding her claims about how our contract ended: Communication of Illness: She claims she was not informed of illness in the home. I explicitly told her my newborn was sick during the shift before she got sick, and I even provided her with a thermometer and boogie mist to monitor and treat the baby overnight. She only got sick the subsequent shift, where I didn't think I had to tell her again that my newborn was still sick. The "Serious Illness" & Ending the Contract: She claims she ended our relationship because she became "seriously ill." It was a common cold, and she was well enough to work again just two days later. Furthermore, she did not end the contract because of the illness itself--she only ended the contract after I refused to pay her for a paid sick day that was never in our agreement.

Do yourself a favor, and get a doula if you're expecting. If you want a positive birth story to…read moreconfidently get yourself through newborn phase, then Deja is whom you should hire. Deja has the most amazing human touch - she can read the room, read through the anxiety and confusion a first time expecting parent has, and guide you and your SO to make a clear decision together. She taught us SO much more than all hours of Kaiser classes we sat through. She prepared us for the world of labor, delivery, and post partum care better than my OB/Gyn. Most of all, Deja helped advocate for US - mine and my husband's needs, preferences, and most of all, our personality. My husband was skeptical of the need, and now he admits it was the best investment we spent since mental stress is priceless. I was so confident, informed, and calm from her lessons and tips that when my water broke, I didn't even call her until a few hours later since I knew what signs to watch for. My labor was only about 5 hours on a busy December afternoon, most of which was in a triage room with Deja calmly setting my mind and my body up for a stressless, all natural birth. When I couldn't get comfortable, she read my body queues and helped me get a push bar installed on the delivery room bed and I was able to crouch down standing atop the bed! Deja literally, worked her magic, channeled her energy into me, and helped me successfully deliver our rainbow baby - and an amazing story to share for years to come. Congratulations, you're expecting - now get a doula. If you're lucky, you'll get to experience it under Deja's magical, compassionate, expert care.

We chose to do private birth classes with Deja in preparation for birth and would highly recommend…read moreher! She answered all of our (many) questions and we left each class feeling excited and informed. We feel super confident going into our birth that we know what to expect and will be able to make informed decisions that are best for us and our baby when the time comes. Thank you, Deja, for being such a wonderful and supportive resource!

We feel incredibly lucky to have found Fernanda during those first few months with our daughter. As…read morefirst-time parents, we had endless questions, and Fernanda was such a reassuring source of knowledge and support. She guided us through everything--from how much to feed our baby, to understanding fussy phases, to answering all the little questions that every new parent worries about. One of the biggest gifts she gave us was sleep. Thanks to her guidance and support, our daughter was sleeping through the night by 12 weeks, which made such a positive difference for our whole family. Because Fernanda cared for our baby overnight, we were able to get proper rest ourselves and truly enjoy our time with our daughter during the day instead of constantly feeling exhausted. She also remained calm and dependable in unexpected situations. During a small earthquake one night, she stayed with our baby, keeping her safe and comforting her in the crib while I made my way to the room. That moment really showed us how trustworthy and composed she is. Fernanda is warm, knowledgeable, patient, and genuinely cares about the families she works with. She helped make what can be an overwhelming transition into parenthood feel so much smoother and more enjoyable. We are incredibly grateful for her support and would wholeheartedly recommend her to any family looking for an exceptional postpartum night nurse.

Absolutely hire Fernanda if you can! We worked with her for 3 months after our daughter was born…read more Our daughter was born 2 months early and spent a few weeks in the NICU, so we were anxious when we brought her home. Fernanda was a life saver: We immediately felt at ease with her, and it was a huge relief to have someone we could trust caring for our baby overnight. We were actually able to get some sleep early on, which kept us sane. Our baby comfortably sleeps for a long stretch at night in her bassinet thanks to Fernanda. Fernanda also helped us get set up for longer term success with sleep. This included: - Advice on setting up the nursery before the baby was born so things were easy to grab. - Sleep conditioning. This included things like advice for our baby's day routine and advice on creating the right environment (room temperature, whether the room was dark enough, etc.). - Guidance on how to handle the baby on nights when we were on our own. - How to swaddle our baby. Our baby was a swaddle escape artist, and Fernanda showed us how to swaddle in a way that actually kept her arms in. She generally made our lives easier by with: - Washing pump parts and storing milk. - Reports in the morning on how our daughter did overnight. - Gear suggestions. The essentials list she provided before the baby arrived and when we asked for ideas were all on point. - General advice: recognizing when our baby was ready to go up a diaper size, identifying when she was ready for a faster flow nipple on her bottles, how to burp the baby and help the baby pass gas, and other things that take time to get a feel for as first time parents.