I cannot recommend Marilou at Doulas by the Bay highly enough. She was our postpartum night doula for the first few weeks after our son was born, and she was incredible. As new parents, the sleep deprivation is real, but knowing she was there allowed us to finally get the much-needed rest we required to function. Beyond just being a set of expert hands, she became a trusted guide for us and taught us invaluable newborn care tips that we still use daily. We trusted her implicitly with our baby from night one which was critical for us as anxious new parents. Marilou's calm, professional, and warm presence made us feel so at ease during a very vulnerable time. We truly loved our time with her and are so grateful for the care she provided. If you are looking for a doula who is knowledgeable, nurturing, and completely trustworthy, Marilou is amazing! read more

I reached out to find a birth doula and the initial meeting giving an overview of how they work was clear and straightforward. Doulas through this company are employees (not independent providers) and they stress that this is really good for always having a backup. We were then matched with 2 doula candidates and the scheduling process was easy and professional. However, we ultimately felt that these candidates were not properly trained or vetted. We never received any materials such as CVs for the doulas. The first doula said right away that she had never been a birth doula before and we would be her first birth. Her only experience was that she had been a night doula before. I was shocked that she had never even shadowed another birth doula as part of her training as a company employee. Bless her heart for being honest, but I did not want to pay to be her guinea pig. After this, I requested an additional candidate, but I was told the other one should be great. The second doula was also not a good fit. She kept emphasizing that at previous births hospital staff did not believe she was a birth doula (and thought she was just a family friend). It became clear why. I asked about her qualifications and she said she's working on her bachelor's degree even though she already has a master's degree. I thought this was strange and asked some follow up questions and ultimately could not determine what degree she had (maybe an associate's degree) or didn't have (definitely did not already have a master's). I also asked some basic medical questions about pain control and epidurals and she was not able to answer them. Ultimately we were able to find a wonderful birth doula through another matching company - experienced and with a real master's degree (in public health). read more

We had an excellent experience with Doulas by the Bay. The company was very communicative and followed through when I got distracted. We had Mercy as an overnight postpartum doula and she was excellent. Trustworthy and eased my mind so I could get some sleep. I would recommend DBTB to anyone! read more

Sally was an incredible night doula and we are so grateful for the support she provided our family. She was always on time, dependable, and had such a calm, supportive presence during the night. She was wonderful with our baby and helped make the transition during those early newborn weeks feel much more manageable. She also went above and beyond by helping with light household tasks, which made a big difference for us. Her communication was excellent. She was thoughtful, clear, and easy to work with. We truly appreciated having her in our home and would have loved for her to stay on with us longer if she could. I highly recommend Sally to any family looking for a caring, reliable, and supportive night nurse. As a whole the process with the support team was great with good communication and prompt responsiveness. We are so grateful! read more

We hired Brenda 3 times a week for 2 weeks as night doula. She is so loving and caring for our baby. She also very supportive throughout my postpartum. Couldn't recommend her enough. read more

I had Marilou as my postpartum day doula and she was absolutely amazing. First off, she was very accommodating of our schedule, and made sure she was available when we most needed her. Second, she is an expert at newborn care, helped us navigate common issues like diaper rash and gassiness. We felt like we could fully trusted her with our newborn. Finally, she is so nice and very pleasant to work with. I highly recommend her enough to anyone looking for a doulas support during their postpartum period! read more

Don't recommend this company as the doulas seem to not be very trained. One doula they sent thought it was safe to put a blanket over my 2 month olds head and a heavy blanket on in her crib! Be very cautious read more

We really enjoyed our time with Yesenia! As our night doula, she brought a great energy throughout each night and provided us reassurance and sleep that we were lacking in the first several weeks. Yesenia helped us with the usual routine things like feeding, diaper changes, swaddling, comforting, etc but also went the extra mile by helping us with other things around the house like laundry, dishes, and reorganizing our baby formula. She was a calm presence in the house and we would highly recommend her to anyone who's willing to give her the opportunity! read more

We had an incredible experience with Sally for our son from when he was 1-3 months. She was consistently punctual, professional, and incredibly kind. Beyond just helping with night feeds, she took the initiative with bottles and laundry, which was a huge help to our family. We felt completely at ease knowing our little one was in such caring hands. In addition, she helped with sleep training. Additionally, the office staff was a pleasure to work with. They were extremely professional and maintained a quick turnaround time on all our requests and paperwork. We highly recommend this team for anyone looking for top-tier newborn care! read more

We feel incredibly lucky to have had Chris Braggs as our night doula. From the very first night, she took amazing care of our newborn and gave us the peace of mind every new parent desperately needs. Chris is calm, attentive, and deeply experienced. She handled overnight feeds, diaper changes, soothing, and sleep routines with so much care and confidence. She was happy to answer questions and offer gentle guidance when we needed it. We can't recommend Chris highly enough to any family looking for a trustworthy, compassionate night doula. She was truly a gift to our family. read more

We liked the interview process in selecting the right Doula for us. We never felt pressured or rushed in finding the best fit for our household. We had an incredible experience with Sally, our night doula who cared for me and our newborn. She helped guide us through the transition into parenthood and supported me as a mom in every way I needed. Her calm demeanour was a welcome presence in our household. We highly recommend Doulas by the Bay as they are reliable and professional. read more

We were lucky to have Fedra as a night doula for our newborn. We were full of first-time-mom scaries, but with Fedra watching her at night we had no worries and could sleep soundly. She was great with following any household requests, especially since we had a newborn during a COVID spike - she followed any safety requests we had. Fedra really cares for the kids and families she takes care of. She provided a calm presence and the baby did so well with her. She went above and beyond. Would recommend Fedra to any first time moms (or non first time!) considering a night doula - it's 1000% worth it. read more

We were so lucky to have been matched with Shibban as our postpartum doula. We initially had her help us out for the first 2 weeks with our newborn. She was so helpful, kind and gentle with our little one that we ended up asking her to stay on for another 2 weeks. Being able to actually get some sleep, knowing our newborn was in Shibban's caring and capable hands, made the whole experience so much more enjoyable for us. She was the only reason we weren't total zombies at the end of the 1st month! She was also a parenting coach to us(first time parents) and helped answer our many questions and shared tips and tricks for better sleeping and feeding positions. We would recommend Shibban in a heartbeat to anyone looking for postpartum support. read more

Our postpartum doula was Angelika S. Angelika was absolutely amazing. She went above and beyond to provide the best care possible. From our initial interview, we could tell Angelika would be an excellent fit for our family. She was knowledgable, proactive and thoughtful. I experienced postpartum complications and she showed so much compassion and support towards me. She provided lots of support in the areas we're struggling with our newborn: efficient feeding, gas and sleep. We learned a lot from working with Angelika and highly recommend her to any other family! read more

We had engaged Marilou from doula by the bay. As a new mom, I was quite anxious, but she immediately put me at ease with how gentle, patient, and caring she was with my baby. She handled my baby's diaper rash carefully and confidently, which really reassured me and showed her experience. She is incredibly kind and thoughtful--she even went above and beyond by bringing diaper rash cream and swaddles when we needed them. At the end of our contract, she surprised us with a sweet gift for our baby, which meant so much to our family. Marilou was also always punctual and reliable for her night shifts, which made a huge difference during those exhausting early weeks. I felt completely comfortable trusting her to care for my baby on her own, and that gave me the precious opportunity to rest and recover. I'm truly grateful for her support and would highly recommend her to any new parents looking for a caring, dependable, and experienced doula. read more

Mercy helped us tremendously with our infant son, who was born early. We were able to get rest knowing he was well cared for and would definitely work with Mercy again! read more

As a first time parents with a complicated birth history, an extremely small family, a terminally ill mother, and both working full time up until the birth--the best advice we received after we learned we were pregnant was "get a doula." After doing research I found Doulas by the Bay (DBB) and it was truly a match made in heaven - compassionate, efficient, dedicated and comforting care provided through every single employee and doula we worked with. Because of our lack of family and sisterhood, we really leaned on DBB to help match us with doulas who were first and foremost professional but felt like cousins and aunts - genuinely invested in our confidence and comfort. We are so grateful and indebted to have been able to be introduced to wonderful doulas who helped us throughout our difficult pregnancy and complicated delivery. We knew after meeting Mish, our birth doula, she was going to be integral to our journey. Mish being so even keel, kind, nonjudgemental and compassionate was exactly the disposition and approach we so greatly needed and wanted after a lot of ongoing trauma in our family. We deeply appreciated her advice from everything to health care concerns to milk storage to baby bottles. We were so gratified to have been so well prepared by Mish prior to the upcoming due date about what we could expect in the hospital as well as all induction methods. She listened to every concern, question and fear we had with patience and able to set us both at ease. She was in contact with us and extremely knowledgeable with gestational diabetes/hypertension. We are so grateful for how well prepared we were because of Mish and the confidence she helped us create. DBB was able to pivot quickly and problem solve on our behalf when we had a completely unexpected change in our induction schedule from 1 week before our due date to 3 weeks early. DBB placed in Marilou's care and both DBB and Marilou was in touch with us every single day even in the early or late hours while we at the hospital and even through active labor. It was such a relief to have Marilou's help as a night doula after coming home and the additional support she provided through tips, tricks and advice she would pass onto me. Marilou was so gentle with all of us and had a very calming, maternal presence. Our second night doula, Hellen was so cheery, jovial and very gentle. She was very sweet with our baby and did whatever she could to help us out overnight so we could try to restore our energy for the next day. Hellen was so consistent, reliable and made us feel at ease. She was just such a happy presence and we are so grateful for her help as we needed to catch our breath again despite getting better as new parents. We knew we had struck gold with Angelika as a day doula. As cheesy as it sounds it was almost an instantaneous connection at the interview where we quickly learned we had a LOT in common. We were so fortunate to work with her and found she slid right into our lives effortlessly. She is so wise beyond her years, so incredibly good natured and sweet. We deeply appreciate how thorough and attentive she is to our baby's changes and development - offering gentle support and advice which we deeply appreciate as we continue to learn about parenthood and our baby. Angelika is very communicative and knowledgeable, nonjudgemental and makes an effort to adopt the preferences of the family while also using her wealth of experience. We are so grateful with how caring she was towards our baby as well as our fur babies. Overall, DBB was a major lifeline and a huge reason we have been able to pivot so seamlessly from prenatal to postpartum feeling so supported and rested. We are so grateful for the trustworthy and compassionate women we worked with. read more

I'm so happy I decided to hire a postpartum Doula for my first baby. Julie was a heaven send and help me get through the first 4 weeks of being a new mom. It was so great to have someone care for both the baby and I. I felt like having Julie was positive for my physical and mental health postpartum. read more

We utilized DBB for a postpartum night doula for our twins. We interviewed and chose Brenda Millan as our doula and can't reccomend her enough! She was extremely communicative, skilled , open to being collaborative and I didn't feel judged. I was nervous as a first time mom having someone in my house, while I wasn't awake but quickly seeing how Brenda interacted with my twins, I could tell she cared for them as if they were her own. Thank you Brenda! read more

We were recommended DBTB by a coworker and decided to hire a night doula for the first few weeks after our baby arrived. The whole process was super smooth. DBTB was incredibly responsive and quick to help us get started. We interviewed three doulas and chose Brenda Millan, and we're so glad we did. As first-time parents, we were pretty overwhelmed and didn't know what to expect. Brenda was amazing! She not only took great care of our newborn but also taught us how to care for our baby. She was a huge support for me during my breastfeeding journey, not just with the side of feeding, but emotionally as well. She gave me confidence and peace of mind during those early, chaotic days. We're so grateful for her help! Our little guy will miss her! read more

We loved working with Hlamalani as our night doula. She always came early and had a clear focus on safety, cleanliness, and being considerate to us to try to help us get as much sleep as possible. When she came over, we never woke up from baby crying-- which was a godsend for the 0-1 month stage. We would recommend her to anyone looking for a night doula! At first the idea of having a person come into our house at night to take care of our baby was a bit daunting, but we would do it 100x over with how comfortable we felt with Hlamalani. read more

Shibban was our doula for 4 weeks. She is punctual and reliable. She would give me round up of the night and how the baby did. I love how observant and attentive she was to the baby. Her tips with baby care were really helpful. She would stay awake through the night which was great! She also helped with chores like washing bottle, pumping equipment and laundry. All in all had a very good experience with Shibban and would recommend her! read more

As a first-time mom, I cannot recommend DBB enough. Everyone works at DDB was responsive kind and professional. Esther was our night doula for a month from the day we came home from the hospital. She is calm, gentle, and truly loves our baby boy. Her support gave us much-needed rest, and we always felt completely at ease leaving our baby in her care at night. We miss her terribly! read more

Our family had a wonderful experience with our two post-partum night Doulas, Stellah and Marilou. They provided us with so many tips and tricks on how to take care of our new baby. We knew that our baby was in great hands and we could tell they both had a lot of experience with newborns. They helped us with breastfeeding, soothing, feeding, changing the baby, looking out for rashes, and telling us what was normal and what things we should keep an eye on. They were great communicators and told us early if there was a scheduling change or delay. Cannot recommend Stellah and Marilou enough! read more

The classes are online, certified just electronically. The training is not flexible. My experience with Doulas By the Bay was overall ok. I would recommend to improve dynamics to keep class interesting, at least hands on examples how to take care of belly bottom, take baths, etc. How to help mama with postpartum C section...how to take action in case of emergencies. Is not worth the whole Class price. I think information is missing from what I have learn in other companies. read more

The interview process was a little stressful because we looked into a doula just a couple months ahead of our due date vs 6 months or more, so there was a limited pool of doulas to meet. We were blessed though to work with Malou who was flexible with our needs and schedule. She was great with taking care of our LO with baths, feeding and just making him feel loved. She was helpful around the home as well, she helped with laundry and cleaning; offered to cook but we like to do that ourselves. My favorite was the massage she gave me every visit to help me recharge and relax. We have a 4 year old and she helped us juggle the 2 during the day. read more

Brenda was so great for our family, she taught us a ton in the early days and quickly became just like another family member. She always took the initiative to do a few extra things around the house, our son loved her, and it was such a help to have someone we could trust in the early days to watch Thomas and help keep us well rested and sane! read more

I had the most wonderful experience working with Doulas by the Bay for my postpartum needs. I was fortunate to work with several wonderful night doulas, namely Brenda for our first few weeks, and Chris for the next 8 weeks. Not only did having a full night of sleep help us show up and be better parents for our newborn son, but they both gave us really wonderful guidance and advice as he grew through the period. They were so loving to our son and helpful to my husband and I as first time parents. They also kept fantastic track of his feeding and diaper events so we could pick up where they left off the next day. We also were so fortunate to have been able to work with a day doula, Isabella, who taught us a ton about everything from how to deal with gassy baby to lactation issues, ways to soothe our newborn son, and how to heal a postpartum body. She made sure my husband and I had time to reconnect with one another and rest when we needed it. She's also an awesome chef :) As part of our Doula's by the Bay service, I also felt so fortunate to have worked with their lactation consultant Brandi who provided me a judgement free zone with which to address certain lactation and feeding issues we were working through. I'm looking forward to working with her again to develop a plan as I'm heading back to work. And lastly, I just want to share that the staff at Doulas by the Bay was wonderfully responsive and helpful as we worked through my corporate benefits programs. Thank you for making this so easy! read more

Ana was our amazing postpartum doula. She cares so much about her work & is extremely compassionate. She was calm and supportive through the many highs & lows of my postpartum recovery. read more

I was seeking post partum doula support for my twins coming. Unfortunately due to our need for someone fully vaccinated, there were very limited staff available. Some of this was on account of us reaching out in April for a July date, but given NICU and early births I was shocked this was even a conversation. I still had a great screening process despite this, though when meeting with admin to explain what we needed in terms of vaccines it seemed it was something that was treated as "is this a must?" Yes, preemie twins with likely NICU stay it is a must. read more

We had a great experience working with all members of DBB. Right from the first introduction call, to selecting a postpartum Doula, to billing questions, and actually getting the care, everything was very smooth. We interviewed 2 Doulas and decided to choose Alejandra because our care timing matched better. Alejandra was always punctual, communicative, understanding, and provided great care for our son. Alejandra also shared her knowledge and tips on dealing with newborns! We would definitely recommend Alejandra and DBB!! read more

Agnes and Caroline were our family's night doulas for our son's first ~3months and I would highly recommend both and 100% work with them again. As a first time mom I was overwhelmed & worried about hiring any kind of caregiver. I ended up have an unplanned emergency c-section and the additional support, care & knowledge Agnes and Caroline provided was so valuable. I don't know how we'd get through the newborn phase without Agnes and Caroline's support. Agnes and Caroline took great care of our baby and I would do it all over again. Both Caroline and Agnes were professional, punctual, trustworthy genuinely kind, knowledgeable about babies and supporting mothers postpartum. Their guidance and advice was always greatly appreciated. Both Caroline and Agnes provided a log with details every morning such as timing of wakeups and feedings and amounts of diapers. They'd also ensure all bottles and my pumping tools were cleaned and sanitized before she left and helped with baby laundry. Both also provided suggestions to me as needed or when I'd ask questions, including breast feeding & pumping, swaddling, sleep routines to name a few. My baby was always well taken care of which allowed me to rest and recover. My family will miss them both! My baby loves Agnes & Caroline dearly, as do we! :) I trust Agnes and Caroline in my home with my newborn and my family. Any family who works with either Agnes or Caroline are in GREAT, CARING & KNOWLEDGEABLE hands! read more

If you are going through your employer and using Carrot, at this time you will not be able to use Doulas by the Bay. I'm sharing this for future moms looking for doulas so you do not waste your time as they did mine. For context: when I reached out to DBB a couple months ago they reassured me that they are Carrot certified, their website even says it. I went through 4 interviews and landed on a doula I was excited about, paid my deposit of ~$4000 all to end with them the next day cancelling my contract saying their doulas don't qualify in the new Carrot approval system. This is a HUGE blow for me given now I have to restart my search for a doula and by now i've already wasted 1-2 months. When I reach out to new doulas they are now already booked so i'm in a tough position. This was a huge miss on this company for misinforming me throughout the process when I emailed them multiple times to confirm that I can use my Carrot funds. They reassured me the whole process saying they take Carrot and now I am left without a doula for postpartum care. The other annoying part is that when they were communicating with me for a refund they asked ME for my credit card number, CVV, zip code, and expiration date for the payment I JUST made through them. Wouldn't you have this one file and since you all messed up big time you should ensure this process goes as smoothly as possible for the impacted customer and just refund me without additional questions? Being in my final second trimester entering my third trimester, this is NOT the kind of issues I need to be dealing with, there's already a lot going on as I prepare for baby. Very disappointed in this company and even if they did finally get Carrot approved through Carrot's new approval process, I will NOT go through them nor will I be referring them to my friends. It's quite disappointing how they dragged this process out and wish they had done their due diligence before I went all the way to the final process of SIGNING THE CONTRACT AND PAYING THEM ~$4000. That's ridiculous. read more

We had Romekya Cogman as our doula for our first three weeks. She was a pleasure to work with. She was always punctual, came in with an upbeat attitude, and generous with tips and tricks (we're first time parents and the advice etc. were very handy). Romekya was very skilled at tucking in our baby and getting us more much needed sleep. We'd highly recommend Romekya and DBB going forward. Thanks Romekya! read more

We hired 2 night doulas for our newborn daughter from DBB, Jazmine and Ayugi. Both did a great job taking care of our little one in her first 1.5 months. They also provided a lot of valuable suggestions about newborn care, like switching formula brands, preventing colic, various holding positions, etc.. In addition, DBB's staff replies emails fast: usually within half a business day. They take care of scheduling requests in a timely manner. Overall, I would say DBB offers professional and valuable baby care services, although their prices are not that cheap. read more

We had the absolute pleasure of working with Lani as our postpartum doula from the moment our baby was born until she was six weeks old, and we truly cannot say enough good things about her. From day one, she brought a calm, caring presence into our home that made an incredible difference during those early, often overwhelming weeks. She was not only amazing with our newborn--gentle, attentive, and loving--but also made a constant effort to check in on mom's well-being and always on time. Her support was never intrusive but always exactly what we needed. What meant so much to us was how naturally she became a part of our little family, including our dog. She eased our initial worries about having someone else care for our brand-new baby, treating her with such tenderness and respect that we quickly felt at ease. We knew when we heard her humming / singing to our little gal the first night that we would be in good hands. Her presence gave us the gift of rest, confidence, and peace of mind, and for that, we are endlessly grateful. Saying goodbye after six weeks was truly bittersweet--we miss her dearly. If you're considering postpartum support, we cannot recommend Lani enough. She is a gem, and we feel lucky to have had her by our side during such a special time. read more

Had a wonderful experience with our postpartum doula Antoinette. It was an absolute relief for her to come in 2-3 nights per week up until the end of my maternity leave. Definitely have so many good things to say about her but to name a few: - She was kind, caring and had a great relationship with the baby - She was always punctual and reliable - She kept a diligent log for events overnight so I know exactly what happens and never have to worry about anything - She was very collaborative! I was in the process of promoting better sleep habits but against formal sleep training. She worked very closely with me to come up with plans around how we handle night wakings and held consistent standard as I personally would do overnight - On top of all, she was definitely knowledgable about newborns so that we felt comfortable seeking advice from her Would definitely love to work with her again in the future and recommend her for whoever is considering this service! read more

Faith served as our post-partum doula for our newborn baby and she is amazing. She tirelessly provided comfort and care for him in his two months, while sharing lots of advice and insights from her extensive experience. Her help and coordination with Mom greatly helped with the breastfeeding process, while doing everything else for the baby the remainder of the night's to help the family get precious sleep. She is a very nice, caring, and respectful person, is always on time, and has a magic touch at getting the baby soothed. Additionally, she has been a huge help to the household in cleaning baby bottles and the kids' laundry. We give Faith the highest recommendation as doula and caretaker - 5/5! The administrative staff at Doulas by the Bay was 5/5. They were extremely responsive, answered questions / requests quickly and clearly, and did an excellent job in setting up interviews in a short window. Thanks Doulas by the Bay team! read more

We had an incredible experience working with Brandi Flores who provided lactation consultant support through Doulas by the Bay. Brandi was so knowledgeable and understanding of our unique situation. She answered all of our questions knowledgeably, and with no judgment. We especially appreciated how she would send detailed notes after each call summarizing our conversation so that we could refer back to it later. There's a lot to know about breastfeeding, and it's hard to remember it all, so we really appreciated the documentation -- our baby is now 2 months old and we still refer back to her notes. Our baby dropped weight significantly in his first week and making sure our baby was fed enough was super stressful during those early newborn days. Brandi helped relieve so much of that stress and offered really useful advice. She's also super encouraging and when you're in the thick of it and not feeling you're doing the best you can for your baby, her encouragement really meant a lot. read more

We had the pleasure of working with Ja'Nay as our nighttime doula during the first 4.5 weeks after bringing our second child home, five nights a week. The experience was truly incredible. Ja'Nay was knowledgeable, kind, and deeply attentive to our newborn--especially during those critical early weeks of adjusting to life with two children. Her support made the transition so much smoother and allowed me to get the rest I needed to care for our toddler during the day. I only wish we had found her when we welcomed our first son! read more