1. The Eastern Electric

    1. The Eastern Electric

    0

    Evanston, IL

    The Eastern Electric

    5.0 (1 review)
    Open Open 24 hours

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    Response quality

    Excellent

    Response time

    4 days

    Services - The Eastern Electric

    Electric inspection

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    6 months ago

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    Kapital Electric - Charger in garage

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    Dealing with Kapital Electric was a very smooth experience. I had two EV chargers installed in my…read morenew garage and now I can safely charge both of my vehicles at 11.5 kW/48 amp at the same time. I'm very pleased that thanks to Kapital Electric I'm ready for the electric future!

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    I don't even know where to begin! After I signed the contract with 93energy to install solar panels…read moreand upgrade my electrical service to 200 amps, it took a staggering 8 months for the system to be fully operational. During installation, they installed a Span Panel, but tried to charge me extra to complete the 200-amp hookup--even though I had it in writing that the upgrade was part of the contract. I had to show them their own emails to avoid the extra cost. When they finally finished and the system was running, I discovered they overcharged me by $800 through the finance company. They promised a refund, but the check that arrived was $200 short. One of the main reasons I chose this company was for their unique tax incentives, but when tax time came around, they outsourced the paperwork to an outside company without giving any guidance on how to use it. I had to hire a tax consultant just to figure it out. Since the system has been running, it has never produced as much energy as promised. After I asked why, it took them two months to respond, saying "electrical noise" was to blame, but they offered no solution or fix. Then, a year after installation, a tornado damaged my roof. Before signing the contract, I specifically asked how much it would cost to take down and reinstall the panels for a roof replacement, and they quoted around $2,000. Now that I actually need the work done, they've nearly doubled that estimate, citing increased labor costs. Fortunately, insurance will cover most of it, but it took them weeks to respond, and the earliest they can start is over a month away. To be clear, everyone I've spoken to at the company has been very nice, but the business as a whole is disorganized and unprofessional. They've made multiple mistakes throughout the entire process--mistakes that would have cost me a lot of money if I hadn't been keeping a close eye on everything. In summary, everything I was promised by 93energy has fallen short. I'm sure they do well for some customers in perfect conditions, but my experience has been the opposite. It seems like their business model is to sell you the dream, but once the contract is signed, you're on your own.

    This review is completely for their sales dept. I didn't hire them because, if their service is as…read morebad as their sales, then they probably would have installed the wrong panels on the house next door. I reached out for a quote and heard back pretty quickly from Christy Carlson. Her response requested I send her some info and my current bill to her email. I did. The next day I received an email from John McDonnell telling me he couldn't leave me a voice mail (I don't understand why - I didn't even get a missed call notification), but to email a copy of my bill. I did. Then radio silence. Followed up with an email 2 days later. Again nothing. Not sure if this is a scam company - but if it's a real business, they need a serious kick in the pants.

    Certasun

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    After posting my review last week, I was contacted by an executive concerning my experience. He…read moreinformed me that ComEd had changed the rules for the rebate from the time I was quoted and when the installation had completed. Initially, my rebate was approved for payment before ComEd went back and rejected it. Certasun had been trying to get ComEd to reverse their decision with no success. The main issue was the total lack of communication from Certasun, which the exec assures me will be changed. In order to make me whole, Certasun has sent me a check to cover the rebate.

    Update on 4/27/26 Only by writing my honest review did I get…read morethe attention of the executives at this company and my phone call returned today. They decided to refund my $1800 for removal and not pursue working with me since their service could not "meet my satisfaction." Expecting a response within a week is reasonable for any active business this size. If you read the review of others here you will conclude that I am not the only customer who has experienced lagged and/poor communication. I suggest you improve your support workflow in order to thrive in this industry. In the few hours that have gone by, I was able to get a quote and schedule service with another local company. Original Review Do not rely on this company for good customer service from the operations end, good communication or follow-up. They require you to pay an invoice before any work is done. However, when it comes time to schedule the service no matter how many messages you leave or emails you send, don't expect to hear back from them. Research and find another company (if you need work done expeditiously)!

    The Eastern Electric - electricians - Updated September 2026

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