Short staffed. They do not fix or repair problems in the unit. They "send" someone who looks and…read morethen never fixes things like broken doors or the cable. They tell you they have a good medical alert system in place and will notify you in an emergency. (Primary reason we are there.) Not so. My father fell and no one was alerted or notified. He was alone and a caregiver aid I privately hired found him on the floor with injuries. I brought this to the attention of management. No response. Nothing. No follow up. Just a blank stare. So, don't expect anything in terms of emergency. Residents are in their own. Meals are rigid. No flexibility whatsoever. The meal system is difficult if you don't want to race to a meal 30 minutes early then wait for an hour and a half, then, you are out of luck. Unless, you want to fill their forms out 3 times per day for every meal. Just a ridiculous system. Yet, you pay for it. Billing is terrible. No statements. They don't explain charges and they don't correct charges. They overbill. They sell you on the monthly charges and claim it's month to month. They rush you through a lease with errors. Then you find out it's a 3 month minimum and an additional 30 day notice. They don't disclose this at the outset. They state it's month to month. Just terrible business practices. Very false advertising and misleading. If you object or complain, they just ignore you. I'd be careful staying here. I think, they are dishonest.

I am a resident of Kittery Estates. I find that the faculty is very well kept and clean. The…read moreapartments are wonderful. The food service is good. I only say good because the largest meal is at lunch time. The dinner meal only consists of sandwiches. When I was growing up , lunch was a sandwich and dinner was the main meal of the day. Also they are pricing the residents out of the facility. Most residents are living on their retirement income. Once the monthly payment reaches above $3 to 4 thousand dollars, residents have to make a decision on what to do.

Our mom has been at the Pines for 3 months. She is very happy there. She is starting to do more…read moreand socialize more. The live music has been a great way to bring people together. I find the staff friendly, approachable and caring. I think they need more aides as it seems they are constantly on the run. There were some issues around housekeeping in mom's room, but it got addressed quickly. Im happy with the choice we made and it keeps getting better and better.

The care level is terrible. I have gone in there has been human feces on the bathroom floors and…read morewalls . The aids are never getting along with each other they fight in front of the residence! GM does nothing about this situation. Why?? Because he's all about money and selling a room just to get it filled, I have seen it for myself I have seen the GM AND the HR they do not get alone they talk about each other behind there backs. It's not a fun place to work at all, there is alot of stuff that goes one there behind closed doors place is NOT safe place for your loved one! And they are the highest place around!!! DON is super great he try's to do his job as a DON but the GM thinks he knows everything and messes around where he knows nothing! He needs to do his own job and let the DON do his job! Plz think twice about putting your loved one at the pines of Newmarket.... State is there a lot to as well!

I am a performer at many senior facilities around New Hampshire. I've been doing this work for more…read morethan 15 years. In a typical year I am in and out of 70 or 80 different facilities. I just want to shout out the staff at Langdon Place of Dover. There is a warmth and caring among the staff, and it is reflected in the happiness and joy I see in the residents. Staff members, you are doing the work of the angels, and I always love coming there to perform. Warmly, Cat

Langdon Place of Dover is special. I entertain there on a regular basis and always look forward to…read moreit. The residents in both the assisted living and memory care areas are well cared for and always look forward to making memories with music.

During a health care crisis when the state of elder care is crumbling, we should be able to look to…read morethe Seacoast Community's premier elder-care institutions to lead the way in solutioning what will be a multi-generational problem. Unfortunately, Webster is really assisted living that has labeled itself a nursing home w memory care capabilities- & they are none of that. Their team proactively avoids patients with anything more than very mild dementia. They are shameless about turning away those in our Community who need healthcare the most. My family is from North Hampton and Rye and we have the means to obtain the best in care. Webster is truly "run" by a dementia- averse nursing manager and the leadership in this facility takes a 'back seat' to her. My elderly parent who truly had mild dementia was turned away as they thought they would be "too much work". I have done a lot of work with the seacoast elderly community and 'the word' is Webster is truly not any more than assisted living . If your elders need 'real care' not just a room to live in (&if you are socially responsible in any way) - look elsewhere in the seacoast for a capable institution that has true compassion and an interest in caring for elders

From the owner: Webster at Rye is located at the corner of Washington Road and Blueberry Lane in scenic Rye, New…read moreHampshire. We provide highly individualized care in a gracious living environment, offering twenty-four hour services including Skilled Rehabilitation, Long Term Nursing Care and Assisted Living as well as a variety of social, religious, and recreational activities. Owned and operated by the Rannie Webster Foundation, Webster at Rye is a charitable, 501 (c) (3) not-for-profit foundation registered with New Hampshire Charitable Trusts. The Rannie Webster Foundation was established at the bequest of Rannie Webster, a businesswoman who summered in Rye and owned a prosperous hat shop in New York City. One summer, after suffering a disabling horseback riding accident, Ms. Webster recognized the need for a place of rest and recuperation close to home, near loved ones and old friends. It was here that Ms. Webster cast a vision that went well beyond her time and place, outlining the concept for Web

I was there after a knee replacement awhile ago, but it was my favorite of three rehab facilities I…read morewas in for knee replacement (Exeter Center) and hip replacements in rehab facilities in North Hampton and Rye. By far Exeter was the more organized, comfortable rehabilitation facility I stayed in. PT and OT were exceptional. Nursing staff much more caring than the other larger facilities. Easier to get the food you wanted.

Anyone considering this hole to place an aging loved one, I have one word.....DONT!!!!! I could go…read moreon but I'm sure there are not enough characters left to do so. My 93 year old Mom was placed there by my sister and cousin without discussing it with me. I'll simply let these pictures tell the story. She is in excruciating pain. Why is she not in the Portsmouth Regional Hospital receiving IV antibiotics? These pics clearly show that this rash is out of control and beyond their care. So I guess they figure either it simply go away or she can just die. I'm so angry my next calls are to the media and the state Attorney General's office.

My family is very grateful for the caring, and outstanding staff as well the comprehensive services…read moreavailable and provided by the Gables in Winchester. When my mother moved into the Gables she experienced an enhanced assisted living environment for retired individuals. From daily check-ins with staff, to full meal and bistro dining options, housekeeping, maintenance, home care aids, and transportation services the Gables truly has thought of everything you might need at some point during your residence with them. Lovely apartments with easy access to elevators and community areas, residents truly have the independence they desire along with the personal and home services they require. The Gables coordinates additional home care and nursing services with other agencies making sure residents have the care and medical supervision they may need. A lovely, well staffed dining room provides residents a community dining experience and if a resident prefers a meal in, delivery is available. Every meal provides menu options. Physical therapy is available on site as well as hairdressing and other personal services. A dedicated bus can be reserved to take residents to medical appointments in addition to transporting groups to outings, such as to a restaurant or shopping center or museum. Seasonal outings are offered including foliage rides, Holiday light viewing, and trips of all kinds in the surrounding communities. New activities such as Life Stories, Tech Support, a Blood Pressure clinic, and Flu and COVID Vaccine clinics have been added to their schedule. This alludes to what is possibly the best feature of the Gables - the plethora of fun, social activities that are available on a daily basis. Regular weekly activities include exercise programs such as chair yoga, exercise to music, strength and stretching, corn hole and bean bag toss. Residents can take advantage of challenging and brain enhancing activities include trivia, crossword, puzzles, and current events. A book group and well stocked library are available for use. The Gables organizes a range of options to be creative including flower arranging, painting with watercolors, and crafts such as hat making and wreath making. Game sessions include BINGO, board games, Mah Jong, cribbage, billiards, bridge, and checkers. Residents have a chance to test their luck with Pokeno. Entertainers and musicians use the main lobby and piano to serenade as well as encourage sing alongs. A therapy dog and pony visit the residents. Masses and non-denominational bible study are available as well. A theater on the main floor is used for regular movie nights and other events. Monthly birthday parties and weekly happy hours are held for those who want to chill with a nice glass of wine. And last but not least the key to all the wonderful features at the Gables is their dedicated and compassionate staff, who truly make an effort each and every day to provide a welcoming and caring environment to everyone here.

Not all angels reside in heaven many walk the earth. The…read moreGables in Winchester is a wonderful caring facility. My brother was there for 3 years. He was a quite person but he met so many wonderful people residents and staff that brought him out of his shell. Bingo, outside trips to restaurants, food shopping and trips to museums, musicals, and boat rides made his day. When he could no longer do activities, the staff was amazing helping him to get around and keeping his spirits up! We as a family had so much support, love, and caring from the staff we felt like family.

These apartments have noise issues. There is no sound proofing or insulation in the floors &…read moreceiling so you hear everything in the apartments above or below you. This is a "no smoking" facility but there are people who do smoke and management does nothing but send out a reminder about the smoking policy.

From the owner: Apartments in Eliot, Maine The Residences at Eliot Commons,…read moreapartments for adults age 55 and over, offers the perfect balance between an easy commute to local job centers in Boston, Portsmouth and Portland and the tranquility and quality of life in the small town of Eliot, Maine. Located in a quiet, wooded area, the newly constructed apartment building provides plenty of sunlight and privacy. The building is conveniently located just a short walk from the post office, restaurants, and convenience stores and a short drive from the Kittery Outlets and downtown Portsmouth.

My mother was a resident at the Inn at Village Square during the past two years, and we had a…read morewonderfully positive experience. The caring and professionalism extend throughout every aspect of the community. The staff readily identified health concerns and sought to remedy them by referencing patient history and reaching out to doctor. They offered a full calendar of activities each week, as well as 'pop-up' events like ice cream socials. Whenever I visited, there were always residents outside (weather permitting) enjoying the sunshine, getting some exercise, and being social with each other. During the last challenging six months of the coronavirus, my mother frequently voiced how safe and cared for she felt as everyone at the Inn scrupulously adhered to guidelines in order to protect residents. My family and I appreciate their commitment to building community, their collaboration with family, and their dedication to the health and welfare of the residents.

From the owner: The Inn at Village Square, located in a quiet country like setting in the picturesque town of…read moreGorham, Maine, has been providing Assisted Living services since 1999. The Inn, licensed for 37 residents, allows seniors 62 and older, who find it difficult to continue to live unassisted in their own residence, to continue to enjoy their independence in the comfort of a safe, secure, and friendly environment. At the Inn at Village Square each resident receives assistance with their personal care needs provided by experienced, qualified and caring staff, 24 hours a day. Our goal is to provide the highest quality of assisted living services in a nurturing environment designed to enhance quality of life, respect personal dignity, and to provide peace of mind to each resident as well as to their respective family. The Inn at Village Square serves residents of all financial abilities and welcomes those paying privately or receiving MaineCare...

My stay at NERH put my life back together! Just out of Portsmouth Hospital after operation, was…read morewelcomed into this most beautiful, kind facility. So many nice people to take care of me and by the end of 10 day stay felt whole again. I joked with doctors and nurses that place felt like a best country club. Thank you for kind care.

I spent 4 months in rehab after suffering a serious stroke. I was treated well, I had to re-learn…read moreto walk, and learned to use my right hand to write, eat etc. I was left hand dominant from birth, and lost the use of my left arm&hand in the stroke. Staff was wonderful.care superb.