Fascinating. I have actually been to make poker rooms and casinos in my time, including over a dozen trips each to Las Vegas and Atlantic City (long story).
All told, Empire is the most solid casino I've seen so accessible from the center of a great city --- conveniently close to Chinatown, a Barclays Cycle Hire, and some HSBC ATM machines (never use the casino ATMs).
First off, all the other casinos near Leicester Square are actually Poker Clubs, and either it's some weird regulation or just a weird custom, but many of them required a membership fee (10 pounds for a lifetime membership was the quote I got). Empire prominently advertises no membership required, so I took a look inside and was impressed with the decor and gaming quality.
There are at least two stories of gaming slot machine areas, a poker room, a few restaurants, a nightclub, and many bars. All the table games are on the bottom floor though and the place was pretty full for a Sunday night.
For blackjack players, be very careful. There are two sets of tables, all seem to be 8-deck shoes, but one set has the dealer drawing on soft 17 and the other set has dealer standing on all 17s. You want to play on the stand all 17 table, all the literature agrees that it's much better for the player when the dealer must stand on A-6 or A-3-3.
Another thing that is very different from American blackjack, the dealer doesn't deal the hole card until after all the players have finished. The biggest difference there is the dealer won't check ahead of time whether or not the dealer has a blackjack, which makes doubling down and splitting a much worse proposition when dealer shows a ten / ace.
Also, the other patrons are among the worst blackjack players I've seen in some time. Almost everyone plays the "Perfect Pair" or "Top 3" sidebet, which is an awful bet (house edge nearly 10%). They also violate basic strategy all the time and unlike in Vegas, the dealers don't bother offering hints. Also, maybe this is a London thing, but other players will bet on your hand (usually old Asian women in my case, I guess I look trustworthy). I don't know what happens if I have to double down or split if they also have to put in, but fortunately that wasn't an issue.
There is no surrender, doubling after split is allowed, aces can not be resplit.
I stopped in the poker room but there were only about 5 tables running short-handed. After a few minutes I couldn't figure out how to put my name on the list, plus I was in the mood for non-casino fish & chips so I left (there didn't seem to be anyone looking to help me). read more