My wife has been at Personal Care Senior Living in Anoka for fifteen months. She suffers from a…read morerare form of dementia that confines her to a wheelchair and limits her ability to communicate. My family and I have found the staff to be professional, competent, and caring. My wife's condition continues to decline as her disease progresses, and the staff's attentiveness to these changes is impressive. Our family takes comfort in knowing that my wife is comfortable, safe, and well cared for here. We feel that we have made the best decision for her and for us and are grateful for the compassion every member of the staff has shown.

My name is Dianne Madigan and I had my mom Dixie Smith in Personal Care senior living for almost 3…read moreyears. They became our family both my moms and mine. The care and the love that she received was nothing like I had ever seen. My dad had been in three different nursing homes back in 2018. The care that my mother received here at this place was a 12 if you were going one through 10. The staff is loving and kind and protects their patience 100%. They became my second family and were just as kind and loving to me as they were my mom. When they say Personal Care they mean Personal Care perfect name for this Nursing Home. I will leave my phone number if anybody wants a personal reference, it's 952-270-4985. All I can say is my mom died peacefully there with myself and a staff member who came back after working a whole day to be with my mom and I as she passed. We're in the world would you ever find Care like that in another facility. So please feel free to call me for a personal reference. Blessings to you all.

Around 2:15 pm on 4/11/2023 I witnessed an elderly lady fall head first onto the sidewalk. I pulled…read moreup to her and asked her if she was ok. She stated she was fine and attempted to stand up. I told her to hold on and that I would run into what I assumed was where she was living which was St Therese in Brooklyn Park. I told the two ladies at the front that one of their residents had falling and had a gash on her head. There was no sense of urgency and the fat one just sat there and the other one came to the door and just stood in the doorway. I went and got the lady that had fallen who by now was walking up the sidewalk. I don't even work there and I was more compassionate than the two ladies at the front desk who did absolutely nothing. I'm hoping this residents family is reading this. Get your family member out of there because they don't care. OAN: I did use to work at this place and it was horrible! I quit due to some things I witnessed and was not comfortable with.

From the owner: Saint Therese at Oxbow Lake offers a welcoming and comfortable atmosphere, inspired by the area's…read moreagricultural heritage. Since 2006, our senior living community has provided residents with warm, inviting spaces for independent living, assisted living, and memory care. Enjoy a fulfilling life at Saint Therese, with a variety of amenities, activities, and spiritual and social opportunities to support your needs. Our campus includes independent and assisted living apartments, as well as private transitional care and long-term care suites. Find your home at Saint Therese at Oxbow Lake and contact us today to schedule a tour.

I am extremely concerned about my experience at Mercy Hospital…read more I have stage 4 metastatic breast cancer and am currently undergoing chemotherapy, along with severe chronic pain from multiple surgeries. I was at the hospital supporting a close friend during a relapse in their sobriety while already physically exhausted, dehydrated, and emotionally overwhelmed. Instead of compassion, I was met with disrespect. A nurse called me a "bad friend" because my friend had relapsed. I was also told I could not have a glass of water because "we aren't here for you," which felt cruel and dehumanizing. I was also deeply disturbed by the doctor who appeared visibly upset. He was argumentative, shaky, very red in the face and smelled strongly of cologne. He made me feel unsafe as a medically fragile person. Hospitals should provide compassion and dignity. That is not what I experienced. I left feeling humiliated and deeply upset.

Here for infusion and discovered the terrific Gift Shop and Coffee Bar! Great care provided by…read morestaff and procedure went well thanks to the latte in the coffee shop.

Firstat has excellent nurses but as a business they are poorly run. Bad communications with…read morefamilies, unable to find nursing aides which leaves patients without care, they don't pay aides for training time or meetings which is illegal. There are a lot of good home health agencies. Go to somebody else.

From the owner: Our agency is a Medicare Certified Home Health Care Agency providing skilled nursing, physical…read moretherapy, occupational therapy, and other services! Please call for details!

Rating: "F", for failure to the residents of this community…read more I had personally witnessed the indifference of care and services my mother received for the past 4-1/2 years at the facility. My mother suffered UTI's, ear infections, severe skin conditions, suspicious bruising, falls, and anxiety due to the chaotic and unstable environment. Due to poor infection control and cross contamination while covid, influenza, pneumonia, and norovirus existed in the facility in December 2024 & January 2025, my mother became ill. During these two months she kept saying she didn't feel well even when she tested negative on tests. She had called 911 in late January because she had difficulty breathing. It was discovered at the hospital she had double pneumonia. Two weeks later she passed away. I had a camera set up in her room for the last 7 months of her life. This was after I found a nightgown ripped in half when doing her laundry. I asked her about it and she said someone ripped it off of her. As usual I got a fictitious explanation. There are a multitude of on-going issues, from late and inconsistent meal times, cold unappetizing food, lost menus, inattentive dietary and nursing assistants, brief changes not being done for over 10 hours. The list is unending. Filing numerous grievances with the facility and filing numerous MAARC reports with the State and communications with the Ombudsman caused retaliation from all levels of management and nursing staff. In just a year and a half I had furnished close to 400 documents which included email communications with the facility to the State. Even after providing photos and video clips of evidence and being cited and fined. Nothing had improved. I would like to point out that it's unethical and can be a legal liability for a business and their employees to post reviews. Management should be reflecting on their own part in contributing to the continuous obstacles. It starts at the top not the bottom up. The only justifiable solution is to start putting more effort into figuring out what they're doing that isn't working and to put forth new plans of action in addressing and improving the care, services, safety and infection control processes and procedures and following through with them. Implement a new effective plan on how to monitor employees to ensure they're doing what is required. Installing cameras throughout the facility would help tremendously in identifying and revealing many issues, which had been suggested time and time again. Management is the Beholder of the Dilemma's. Another deeply concerning conflict is the doctor's and social workers are contracted through the facility and seem to have their loyalties towards the facility, not in the interest of the residents. It's not necessary to respond or discuss anything further to this review. Management had their opportunity and sufficient time to prove they were capable in resolving matters and were unable to.

Total lack of communication and coordination. Food is horrible - I was served a raw hamburger. When…read moreI returned it and asked for a polish on a bun the bag of hot dog buns was moldy! They will tell you they will make your outside specialist appointments and set up transportation but they don't do it for weeks. I finally ended up doing it twice myself and the third time they did it but then didn't have my mom up and dressed and ready to go in time! Run the other way - do not go there for rehab!