The fabric quality certainly isn't what it used to be. Pattern matching was impossible with a…read moreplaid as it was severely off grain, when I complained I was told that is how woven fabrics are now a days. I'd accept that for $5 a yard fabric but not for $25 a yard fabric. I guess I need to make a trip to London or NYC to get decent fabric.

How this business has survived is beyond me. The warehouse is a complete dump and looks like a…read moremidtown garment-district building circa 1980. For the prices they charge and low-quality / discontinued fabric, this is far from an upscale fabric / upholstery atelier. The customer service is worse than the product and presentation. Upon walking in, no one greeted me, despite the fact that two employees were chatting at the central desk near the door. I found my way to the back area with the upholstery fabric. I wandered around a bit looking at the myriad sample decks. Because there was no information or pricing on anything, I returned and waited for the woman at the central desk to finish her chit-chat before acknowledging me. She apologized for being short-staffed (so probably not a good time to stand around and chat.) Upon arriving back in the upholstery fabric area, I began explaining my project and said I was seeking fabric in the $30-40/yard range. She abruptly cut me off and said sharply, "Don't have it." I explained I was able to find quite a few options online and know they exist in this range elsewhere and she snapped, "Then go online." I continued the conversation forward by describing the overall dimensions of the cushion seating bench and she again cut me off with a sharp-toned "How many yards?" as if I didn't know how to plan a cushion (or add and multiply). I bluntly replied, "Don't be short with me. I've been sewing for 30 years." I never understand why so-called "experts" (sales clerks) feel the need to be defensive and condescending rather than patient and helpful. There are a million questions she SHOULD have asked before this last one: desired quality, use, color, pattern, touch, durability, etc. Once we discussed details a bit more, she said, "All we have in the $30 range is cotton." If you had something in that range, why didn't you say so in the first place . . . other than trying to steer me into a higher price? When she showed me the swatches, I asked for the specific pricing as nothing was labeled. She replied with, "Can you imagine if we had to price everything individually?" At the end of my rope with her, I simply stated, "Yeah, you would actually have to work." I then turned and walked out. Too bad she couldn't have been attentive, pleasant, and helpful. Had she treated me with respect and courtesy, she would have made nice sale and new customer. Instead, she earned the store yet another 1-star rating on Yelp.

Let me tell you something Knit Sew Fabulous is our go-to seamstress! Yes, we take everything that…read morewe need altered to her. But what I need everyone to know is that she designed and executed my daughter's dream prom dress! She was caring, concerned, and understood what we wanted and designed the dream dress my daughter wanted to bring elegance and class to Prom 2023! If you are debating about trying the service, don't! Just go! You'll be happy that you did!!!

Highly recommend! She knows what she's doing, she's fast, communicative, and a total pleasure to…read morechat with!! I'm so happy I stumbled upon her on Yelp!!