Great food, terrible service - Unless you know the staff.
Don't order something and then quickly change your mind, blimey they don't like that. I know they are only a brand new business so there will be mistakes, but when I was asked to pay £2.60 for a sandwich which in the takeaway A4 menu is £1.60, of course I questioned it as I had brought the right money. The lady serving (new but friendly) took the money when I showed her the error, but then she told what must be the owner in the back and she came out and had a go at me! "You haven't paid £1.60 here before" to which I explained that I had been down three times the previous week and twice this week and had been chanrtged £1.60. "No, not in here you haven't" she demanded arrogantly!! I told her I paid that much yesterday, but she was having none of it. She told me that I never, before storming away in a big huff into the back. When Miss-Misery returned with my sandwich it was dumped (almost THROWN) down on top of the lower barn-door without a single word, after which Mrs-Grumpice stormed away back inside.
For a really brand new business, the service I experienced here was a shock! A true disgrace.
I suppose you tend to find this with some small businesses; customers are nuisence. Their 'chain' rivals would never permit this attitude from their staff to customers....because like me, they walk.
There's no way I shall be going back in there. I do NOT support such terrible customer service! read more
