They just up and cancelled my order, and also one from my brother, at 3:15pm; too late to get anything out in time. Should have checked yelp reviews. Pretty clear what we should expect. read more

Horrible experience. I hate to even leave this review but this customer service cost me a lot of time and money. Initially I thought this would be great- I spoke with a lady who seemed nice over the phone. I sent her pictures via texts of the arrangement I wanted. I told the lady I would be out of town, so I would be unable to come in to look at the arrangement & asked if she could text me pics instead. She agreed. $100 was taken out of my account (which I paid over the phone) and I never heard from them again. Called & texted several times over the weekend with no response. Needed the arrangement on Sunday... By the time Saturday evening came around, I still hadn't heard anything. I honestly thought I had been scammed. I spent Saturday evening in a rush to find florals and a pot to make my own arrangement (this was supposed to be a large arrangement around 2.5 ft tall x 3 ft wide). I called again on Monday afternoon to get my refund for the arrangement that I never received on Sunday & all the lady would say is that she doesn't deal with these things over the weekend. (Even though the arrangement was to be picked up on a Sunday & it shows me "read" receipts on the messages i sent her Saturday morning). She also said I never went to look at the arrangement, knowing i told her i was out of town & asked her to send me pics of the arrangement instead. I have proof in txts on Wednesday that it was definitely discussed that she would be sending pics. And I never received pics. She also said I never come in physically & paid the other portion to her for the arrangement size being so large... Again, knowing I was out of town & had paid the first half over the phone & discussed paying the rest over the phone. I even asked if she needed my card info again so I could pay the rest of the amount & she said she wanted to send me pics of the arrangement & then I could pay the rest. Also, between all my calls and texts that she never responded to over the weekend, she accidentally called my phone on Saturday, then hung up. Not one single text response back saying they were either cancelling OR working on my arrangement. I never received this arrangement and when I confronted her, she lied and blamed me for me never receiving the arrangement. read more

The Flower Shop - Texts between myself and the lady at the flower shop - Florists Near Me - Lake Charles, Louisiana

I was completely ripped off. I ordered from them through 1800flowers. I paid $80 for a nice green bouquet and my wife recieved an ugly bow with 2 roses, 2 lilies, and a few fillers . There were 3 sizes available. I picked the largest and recieved what appears to be smaller than the smallest. Her favorite color is green, so I thought the theme "Serene Green" was perfect. There wasn't even enough green for her to get that was what they were going for. Over the course of 14 years, I've bought my wife more flowers than I could begin to count. I've never been ripped off like this before. I'm trying to figure out what can be done about this. I will make sure that everyone that I know knows not to order from this place. I'm disgusted. I've attached what I bought vs what she received. read more

The Flower Shop - What I received. - Florists Near Me - Lake Charles, Louisiana

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I ordered my wife flowers for Valentine's Day. After not receiving flowers by 3:30 i called to check. I placed my order two weeks in advance and and when i called at 3:30 they didn't even have the arrangement made! I was told they would make the arrangement and have it delivered by 5. My wife didn't get flowers because never got delivered. No phone call, no apology. I will never order from here again. read more

What people don't under stand is 1 800 Flowers is an ordering service only. 1800 flowers takes at least a 20% off the top. It is always better to call a shop and not go thru these companies. That way you get the full amount you pay for. read more

I've ordered from them before and the flowers weren't that great. I called from Las Vegas today to order and was told they are only taking $75 min. Not a fan. read more

I received beautiful bouquet as a gift. Good job on arranging the roses. love it :)

Had a great variety to choose from and friendly staff! Will definitely be using them again!

Totally disappointed in The Flower Shop. Husband ordered a plant to be delivered on Valentine's Day. It was not. No contact was made with him to inform him the order would not be fulfilled and delivered on the day scheduled for. On 02/15, he attempted to call The Flower Shop several times, but phone was not being answered. An email was sent, no response. He went to The Flower Shop and although people were in there, the door was locked. They eventually let him. When he explained why he was there, the response given was "that all of the deliveries could not be made because there were too many". She assured him the plant would be delivered today, the day AFTER Valentine's Day, and it was within an hour of him leaving there. No remorse was shown, no offer to waive the delivery fee, no offer for a discount, nothing. He did not present any of these options, but as a local business owner, it appears that some type of restitution could have been offered. On a day that is surrounded by flowers/plants, etc., very disheartening to know that although orders could not be fulfilled, they continued to take them, knowing they would not be delivered in time. Do not recommend The Flower Shop to anyone that wants something delivered in a timely manner, Valentine's Day or not. Additionally, the lack of communication was pathetic. Wil not be using them again. The one star given was because the plant was pretty. read more

This is a dishonest merchant. I ordered a nice arrangement and paid the premium price and they delivered three roses and a lilly for $80.00. The colors were wrong and then when FTD called them, they made excuses and said they followed their design guidelines. I hate florists that think you're never going to see the flowers you order. I always ask for photos. I can't fix the disappointment that my recipient must have felt. read more

NEVER again! Kroger makes prettier arrangements than these people. Called The Flower Shop and the phone was answered by a woman with the disposition and compassion of a rattlesnake. I emailed her a photo of the EXACT funeral spray I wanted. She said no problem, I can make one just like that. I was charged $179.00. When I arrived at the funeral home and saw the sloppy, sparsely arranged flowers, I wanted to crawl in a hole and die! I was so embarrassed. Looked absolutey NOTHING like the photo...NOTHING! The deceased was my best friend in all the world. My beloved cousin, dead at 59 years old. I have always used The Flower Shop and have been pleased with their arrangements. But THIS one, the one that counted the most, was completely unacceptable and literally a piece of crap! If I could give this business no stars, I would. Save your money, go anywhere but this place. Signed, V. Thomas, Texas read more

My grandson paid a premium price ($80w/delivery) for Mothers Day flowers and when they arrived I sent him a picture. We compared the ones he sent to the picture on their site. The delivered arrangement had no small, filler roses as shown on the site's picture. And, it only had 4 large lilies while their picture boast 6. It was merely quaint compared to what my grandson thought he would get. Won't order there again. read more