These guys should be ashamed of what they did to my grandma. They promised one price, then showed up and demanded more money. The pump wasn't put in properly and they had to return. Left my grandma's house a mess. Awful company, no help, rude, and way overpriced. They lie to you about prices and double it when you're not looking. read more

After giving them $50k to repair dry rot in my crawl space, I can't even get a call or email back to discuss deficiencies with the work. Water is collecting instead of draining to the sump pump they installed. The floor along the front wall is bouncy. It moves more now than before the work was done. There are also mice coming in through the gaps where the beams have sunk. They just filled the gaps with a bit of spray foam. read more

The Foundation Guys - Water collecting and not draining to sump. - Waterproofing Near Me - Gloucester, Ontario

After paying a $7,800 deposit they arrived to do the work on encapsulating my crawlspace and decided it couldn't be done. Not a big deal to me, I can figure out other solutions. My problem is I've been asking for my deposit back for months and they just stopped answering me on when it will be refunded. read more

Horrible customer service (or non existant customer service) should be their motto. Was supposed to be a 1 day job, 2 days max. Day 1 they show up and work from 930 to 3, and then pack up and leave. After they leave they call to tell us that the sump pump and cement needed to finish the job was stuck in Montreal and they weren't sure when they were going to get it - meanwhile, our hot water tank and well pump is completely disconnected so they can do the work (no water!). Luckily the truck arrived that night or the next morning and they came back the next day Day 2 they come and install the sump and the rest of the waterproofing and start doing our window wells. Instead of putting proper form work they poured into the old osb and insulation window plugs and didn't reinforce any of their form work so all of the sides were bowing out from the weight of the concrete pour - one was bowing out into our electrical service line. I tried to talk to them about it and they waved me off and left. My husband had to call them back and make them reinforce their crappy form work. Also, they installed the sump and piping completely crooked. Oh and on the outside of the window wells they didn't fill up to the top so left the baseplate exposed. Day 3 my husband had to take the day unpaid off of work so he could supervise them and make sure they fixed their work. They had to dig out the sump and reset it, and when they took the osb and insulation off the window wells, no surprise there were huge insets and they had to infill with parging while also shaving down the bowed out areas. They had to leave the window well concrete bowed out next to the electrical line because it was too close for them to operate power tools next to it safely. They wrapped up on the interior and said they'd be back the next day to finish the exterior. Day 4: Next day they came back and shaved down the one window well and parged to the top but with the other one they just parged up to the base flashing and didn't fill up to the baseplate. Was furious when I got home to find the parging was already cracking and the other baseplate was exposed. texted the sales manager and no response. He has a US number so you can't call him direct without incurring international calling fees. 1 week goes by and nothing. Sales manager tells us he's talked with the production manager and they'll give us a call. Then we get a call from the administrator looking for payment. Told her no they still aren't done fixing the window wells and we're waiting for the production manager to contact us. Guess who calls us back 5 mins later - the production manager! Sales manager never actually talked to him and didn't tell him all of the shitshow that's been happening. Finally half a week later the production manager drops by and walks through and basically tells us: what's the problem you got what you payed for, now pay us or we'll put a lien on your house. We mentioned the concerns with the window wells and he offers us spray foam (which is a bandaid cuz it should have been concreted all the way up - done properly in the first place) and told us it's totally normal that there's cracking from day 1 of parging. He basically said we should be grateful they came back and finished the job and that they're not scammers like another contractor that's been on the news. Like way to set the bar low, we paid $15k and we should be thankful they 'finished' the job and didn't scam us. Refused to offer any sort of discount for all the troubles and shitty window well work. Said the sales manager 'might' stop by with an alcohol giftcard as a gesture - woohoo. Shitty communication, shitty work, shitty management and shitty customer service all around. The crew doing the work also left cigarette buts all over our driveway to boot! 10/10 would never recommend! Shop around and get quotes from other people first- they have a shady 'same day discount' to try and force you into accepting their quote that day so you don't shop around. If you get a quote from them make them last on your list. read more

I will never recommend this company for any work, due to their complete lack of response to very visible deficiencies on a $6000+ installation that remains incomplete to this day. We signed our contract with The Foundation Guys with great expectations of improving our home appearance with new eaves troughs and Rain Drop gutters guards. The end result was an installation that was left unfinished and actually made the house look worse! To this day, no representative from the company has bothered to contact me to discuss the deficiencies or try to resolve them. I finally went out after two weeks of no resolution and spent four hours climbing ladders to trim off exposed tar paper; nail down loose roofing; pick up dropped nails and straighten horribly bent and exposed drip edges. That was just for the front of the house! I don't know how to fix the crooked or missing Raindrop gutter guard pieces, so that remains unresolved. I sent numerous detailed emails to Michelle, who is listed as the company account manager; the sales person Eli and the main company address. My emails resulted in only simple responses from Michelle, stating that she would "reach out when she had a solution" and "I don't have a date when we can come out yet. when i do I will reach out." That was it - no questions or discussion on the terrible and incomplete work. After my third email, Michelle went into radio silence and has not responded to me since. The sales person finally emailed me back that he would call me, which he did. Despite him receiving all of my detailed emails, he told me that he didn't have a clue about what I was talking about and made me repeat my entire problem. He claimed to not know what was going on "over there", referring to the installation side of the company. He recommended that I send him another email with stronger language to show that I was upset, so that he could present this to his bosses. He claimed that they would respond right away because they did not want the bad publicity. I sent this to him, but after another week, still had no response to attempt any resolution. I finally called the accounts receivable clerk to request a final invoice that included a discount for my half day of labour to correct some of the deficiencies. After another week, I received and paid the discounted invoice in full, despite the fact that the work remains unfinished. I guess now that they have my money, it will never be resolved. I wonder if RainDrop is aware of how their product is being installed in the Ottawa Valley? Buyer beware! read more