The venue itself is nice, clean, and has great potential for events -- so my rating is based solely…read moreon my experience with the owner, not the space. I booked the venue for 10/25, but on 10/23, things went left. Up until then, communication and everything else had been fine. However, the owner gave one of my vendors incorrect information regarding communication, which wasn't true and felt unprofessional. That's when my experience started to shift. Another thing that bothered me was being asked to pay a damage waiver, then later finding out from my decorator that the owner had been onsite during setup. When I arrived around 7:30 PM for my Halloween photoshoot, the owner was sitting outside in her car. While I was inside taking pictures, she remained nearby. Once I realized she was still there, I decided not to continue my shoot and texted my decorator to come gather her things. Once my decorator came to collect her items, the owner joined us inside and stayed there until we finished, which added to the uneasy feeling I already had. Even though the event itself was canceled and I only used the venue for a photoshoot, I still paid for full-day access and expected to feel comfortable during my rental time. The venue is beautiful, but the owner's approach and lack of professionalism really took away from what could have been a much better experience. Update to Owner's Response: First, let's talk about communication. You were being lazy -- plain and simple. You know we've been communicating through email and Facebook Messenger, and your own response to my message (which I'll gladly post) proves my point. Second, I changed my personal phone number, which I'm under no obligation to share with you, especially since we were already in contact through multiple other ways. Instead of reaching out by email or Messenger like you've always done, you chose not to contact me at all -- and then lied by saying you couldn't reach me. What's worse is you contacted my decorator first, before even attempting to message me directly, and I have receipts of you admitting it. Third, let's address the deposit situation. I was asked to pay a damage waiver while you were onsite the entire time, monitoring everything during setup and throughout the evening. That didn't sit right with me, because if you're physically present the whole time, what exactly is the waiver protecting you from? Also, when we book an event, we're paying for private use of that space during the hours listed on the contract -- not for the owner to hover or interfere. You're supposed to be on contact for emergencies, not stationed inside the venue watching over everyone like a chaperone. Lastly, I don't care if you and my decorator worked well together or if other clients like you being onsite -- I didn't ask for you to be there. My review reflects my experience, not anyone else's.

I used this venue to host a conference event, and the experience was phenomenal. The venue was…read moreclean, modern and accommodated the event well. Everything was set up as I asked for it to be. Throughout the process I felt that special attention was being given to my requests and timeframes. The owner even threw in some extras that I had not thought to ask for. I was grateful for her consideration, because that was above the tenets of our contract. Many of my guests remarked on the space and inquired about booking it for their events. I was so pleased, that I have already booked the space for another event this year. I am always excited/grateful when supporting small business owners goes well. I can say, without a doubt, that Luxe will be my go to venue in the future.