My experience with this venue was extremely unprofessional and uncomfortable. I booked the M Space…read morefor a semi-formal dance, we've used it before, and I assumed it would be a good choice. I was wrong.
At first, Michelle communicated well. She explained that a woman living above the venue is very sensitive to noise and that music could not exceed 80 decibels. I told her we would have a DJ with his own speakers and sound system, and we discussed this multiple times both in text and in person. His contact information was included in the contract, and I sent it to her directly so she could explain the noise policy to him. Everything seemed fine until the event.
Within the first 15 minutes, a random woman walked in asking for the venue keys. She was decorating for an event the next day, and Michelle had told her she could come by, yet she never informed me of this.
About 30 minutes into the event, Michelle texted saying the upstairs neighbor was complaining about the music and that someone from the HOA was outside taking pictures of us. She then tried to claim I never told her about the DJ or his equipment even though I had proof we had discussed it and she had already been communicating with him. After I showed her the messages, she stopped responding. We had to turn the music down so low it was barely audible over guests talking.
On top of that, what I thought was a homeless man kept walking around outside and looking through the windows, making everyone uncomfortable. Around 9:30 PM, this man entered the venue through the back door. My boyfriend and I told him to leave because it was a private event. He insisted he was "supposed to be there," and only after I threatened to call the police did he explain that he worked for the venue and wanted to begin setting up for the next day's wedding reception. Even though my event wasn't scheduled to end until 10 PM, he continued insisting he needed to be there. I was never told that this man would be at the venue, let alone walking into my event in the middle of it. Everyone was so freaked out and guests began leaving because they were so unsettled.
By the end, I was overwhelmed, scared, and in tears trying to clean up.
Michelle and her staff were completely unprofessional from start to finish. I strongly recommend not booking this venue if you want your event to be enjoyable and stress-free.
