Been an owner working with this company for about 3 years. Although there are ups and downs in this…read moreindustry and due to inflation the labor and the materials are crazy, but that doesn't reflect the work this company does. They are by far the best property management I have had since my prior company retired. If you keep up with them they will keep up with you. I read the comment of what seems to be an owner of a home this co. manages. Something you can do as an owner is go do it your self. I don't live in Texas and when it comes time to paint or "make ready" , go do it your self or find the contractors to do it for you. Because I'm sure you will really know the costs of what these contractors charge. Midland is a small established town compared to other cities in the nation so contractors know that and can charge what they want. Because I am not cool with paying so much for paint or some handy work I fly in and do it myself. If your quoted on something get it in writing, although I have good communication with these ladies I do everything via email. For their protection but most importantly mine. People make mistakes we are not perfect so it's good to communicate via email. These ladies with this company have been good to me these last 3 years , there are ups and downs but I really believe you won't find a better company in midland tx. I couldn't do this with out them.

I completely agree with the other reviewer - this company is either completely incompetent or has…read moreno integrity. I have to constantly check every month to see if they messed up or screwed me over on bills. You have to bug them on everything, otherwise they take absolutely no initiative to find tenants or inform you about anything. This is just an example of 1 month of problems with them! 1) Cleaning Fees You charged me $400 for cleaning The copy of the invoice bill from the cleaner was only for $300 Why was i overcharged $100? 2) Property Mgt Fees You charged me $750 Our contract states leasing new tenant will be 50% of 1 month's rent. The house is renting for $1350, 50% of which is only $675. Why am I being overcharged by $75? 3) Make-ready Charges Overall You charged me $400 cleaning + $1372 for labor and materials The house sat for 1 month off the market so you could schedule the work to be done by your in house service people since it was "cheaper". It wasn't until I emailed you that things got scheduled. I accepted that. Then in your emails to me you said "The home was left in good condition a little bit of paint and some new blinds, most of which the tenant left for us to replace with." Why would it cost $1772 to make ready the house when you said the house was "left in good condition"??? 4) Security Deposit You said "The make ready should be covered by the tenants deposit." You gave me $250 of their security deposit I know their full security deposit was for $1500 Why did you not pay me the full security deposit of $1500 since you said "The make ready should be covered by the tenants deposit." The total make ready bill was $1772, not $250! 4) No notification of approval for repairs In our contract it states you have right to"hire contractors to repair, maintain, redecorate or alter the Property provided that Broker does not expend more than $500..". Above that amount, you must notify me and get my explicit approval before spending the money. There were 2 bills over $500: one for $538.22 and another for $833.61 I never received an email nor phone call asking for my explicit approval to proceed forward Because I did not give my explicit approval, you are in violation of the contract and I am not liable to pay those fees 5) Double counting of make ready charges You charged me $538.22. In that invoice, it clearly states this was for MATERIALS only. Items purchased were Dishwasher, locks, blinds. You charged me $833.61 of which $400 was labor and $433.61 was for materials. In this bill, it mentioned Paint, hang blinds, hang bifold doors, change locks. Why is there a charge of $433.61 for materials when there was already a separate bill of $538.22 for the SAME materials that already covered Blinds and Locks. It seems suspicious that $433.61 materials would be charged for just Paint?

Leased a place from these folks for 2 years. Single no pets…read more $1850 deposit. I knew I wasn't getting it all back when I was moving out. I had a cleaning crew come and clean at the end of the day the charged me another $600 dollars to clean the place. Ridiculous! Fair warning right down every single thing that's wrong with the place and keep notes put it in a file. Take pics of place when moving out and clean the drawers out in the bathroom and kitchen because if they find Bits in the drawers they will hit you hard!

I would give 6 stars if I could. This review is long overdue, the team from The Sales Team Realtors…read morehave been great from the beginning. They started managing my property in late 2016. I've interacted with Ric, Tracie, Julie and lately Carol Garza. All of our interactions have been cordial, and professional. In real estate things break, the economy changes, etc. There are so many unexpected problems that need to be solved. My property is older, needs tree trimmings, and regular maintenance. The team communicates with tenants, prepares leasing contracts, and facilitates service requests. Even when I've had to deal with dishonest service providers, The Sales Team has worked with me and provided support every step of the way. I highly recommend this company and I'm grateful I found them. Lastly, they are very responsive. In these 6 years, I have always been able to have someone respond to me when I have inquiries.

They have horrible communication skills. You are treated like a number with them. We had a really…read morenasty encounter with them and really just wouldn't recommend them.

This is the most ridiculous apartment homes to stay in. I wouldn't recommend these apartments to a…read moredog on the street. Please never stay in building 1, your toilet will never work and I mean NEVER. I call the maintenance crew at least once a week. One time I went a complete 48 hours without a working toilet, I had to go to work just to do number two. Don't let the decent inside of these apartments fool you. The staff are the most unreliable, and unprofessional crew I've rented from. I lived there for 16 months and there were 5 different crews of people in that time frame. Let's just top it off my refrigerator never ran cold and my mailbox got broken into do you think I got a sympathy card or for them to fix the issues? You guess right! NOPE!! DO NOT STAY HERE!!! GET OUT!!!

While residing at the Ranch, I observed several issues personally and indirectly. From cockroaches…read moreto grounds keeping. There was daily trash on the property grounds, beer cans, water bottles, wrappers etc. Several pet owners with either pets that ran wild (cats) stray dogs and dogs that would get loose. Yet some residents would get nasty calls about pet feces while others were not told anything. Plus there is a pool in the community with rules posted that never apply. They also seem to make new rules up as issues come along. I understand the need for rules. However no one is putting these rules in an accessible document and they were not being communicated to everyone in a professional courteous way. The rules that were communicated were made up on a whim and then told to some not all residents. Once I witnessed a child tell maintenance about wasps in the pool and his response was I don't give a "sh!$", just one example of professionalism. I also noticed a woman sitting outside of the pool fence watching her kids swim yet was told by a maintenance man in a threatening manner that she had to be inside the fence. Why? Who knows. Yet a few days before she was told by management that as long as she could see the kids she could be where she wanted. Yet other children swim on a daily with no supervision at all. Just a few examples of inconsistencies.

This company is completely unprofessional and dishonest. I reported multiple broken and damaged…read moreitems when I moved in, and despite having documentation, they still tried to charge me for the exact same things when I moved out. It's a blatant money grab. To make matters worse, the place was crawling with ticks. Yes, actual ticks--an obvious health hazard. When I raised the issue, it was ignored like it didn't matter. That should tell you everything you need to know about how they treat tenants. And as for Julianne White--she was by far the most unprofessional, condescending, and unhelpful person I dealt with during my time there. She constantly dodged responsibility, dismissed serious concerns, and seemed more interested in blaming tenants than solving problems. If she's the face of this company, that explains a lot. Do yourself a favor and stay far away from this place. Save your money, your time, and your sanity.

From the owner: I am a property manager who can deliver not only peace of mind but also significant financial…read morereturns. With years of experience in the Permian Basin real estate market, I have a proven track record of optimizing property performance and increasing ROI. - Local Market Expertise: I have an in-depth understanding of the Permian Basin's unique real estate landscape, allowing me to strategically position your property for maximum profitability. My knowledge of market trends and rental rates ensures your property remains competitive and appealing to quality tenants. - Financial Acumen: With a strong background in financial management, I focus on maximizing your investment returns. I implement effective cost-control measures and proactive maintenance strategies, reducing expenses and increasing your bottom line. - Comprehensive Management Services: I offer a full suite of property management services, including thorough tenant screening, lease negotiations, and regular financial reporting. This transparency helps you stay informed about your investment's performance while I handle the day-to-day operations. - High Tenant Retention: My commitment to excellent tenant relations translates into longer lease terms and lower vacancy rates. I believe that satisfied tenants are key to a successful investment. I tailor my management strategies to align with your goals, ensuring you receive the highest level of service and attention you deserve.

My kitchen faucet broke over two weeks ago, and I have not been able to use my kitchen only for…read moresmall things and have to rinse out the dishes in the bathroom sink. I have called the office and left a message no response. I have gone by the office on two different occasions only to be told the system is down, or they would check with maintenance. I have sent maintenance a message and asked what the status of the repair is, no response. I have emailed management, no response. The staff in the office thinks it is cute and even funny to put people off. I have never seen such incompetency and laziness in my life, the employees are only here for a paycheck and/or reduced rent. I have lived in many apartments across this country and have worked security for some and I know it does not take two weeks to get a part especially when you have Lowe's and Home Depot less than 5 miles away. I finally had to file a complaint with the corporate office, waiting to see if they will respond.

The apartment I have is nice, although you can hear everything going on outside or the apartment…read morenext door. I looked into this complex because it's gated and has a pool... but, The GATE is ALWAYS OPEN. The POOL is ALWAYS CLOSED. And they never inform you at a decent time that the pool is closed they always let you know at the end of the day or not at all. There's always trash everywhere: at the pool, at the parking lots... There's never any parking spots available. Management is nice people but it's all very inconvenient. If i didn't want a gated complex with a pool i would've looked elsewhere for cheaper...