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    The Gardens Guesthouse

    5.0 (2 reviews)

    The Gardens Guesthouse Photos

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    11 years ago

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    Arran House Hotel

    Arran House Hotel

    3.6(11 reviews)
    2.2 miBloomsbury

    Arran House Hotel has a strange balance of providing just enough so you're not entirely…read moreuncomfortable, but so little that there's really nothing to rave about. 3.5 stars for achieving this level of mediocrity. As with most places in London, the hotel is old. The location was great, just a short walk to the Underground, the rooms are fairly clean and a basic English breakfast was included in the cost (beans, sausage, toast, tea). There was a shared shower and toilet on each floor and the water was not always hot. Unlike the States, most of the world seems to have much lower water pressure and less consistent hot water (a shame, but I suppose it's less wasteful). Helpful tip: You need to bring your own shampoo, conditioner and soap. The staff was satisfactory. They provided basic services and did their jobs, but did not go out of their way to be friendly or helpful. This was not a big deal to me because I rarely stayed at the hotel. At the end of the day, you get what you pay for and it would be unrealistic of me to expect any more from this hotel given the cost per night. London is an expensive city, so Arran House Hotel is a good option for the budget traveler seeking a good location and a place to sleep.

    To start, the guy "managing" the front desk was very unprofessional. I asked nicely if he could…read moremake accommodations for my stay and he told me there were absolutely no rooms available in the 3-4 hotels the company owned. I asked if there was anything i could do and he told me i could cancel the stay but that i would be charged for the first night AND i had to write/send a letter to management with my complaints if i wanted even a partial refund. He said that my room was perfectly fine (hadn't even seen the room had just stepped into establishment) and that because there is no legitimate reason i should be cancelling therefore he would not be providing even a partial refund. Per their policy online, it states that it's "partially refundable. if cancelled after reservation, the cancellation fee will be the cost of the first night. if you don't show up the no show fee will be the same as cancellation fee". No where in the policy is it stated that we had to provide a letter with our complaints and send it to management in order to get even a partial refund for not even staying whatsoever. When i asked to speak to the manager the guy kept saying he was the only one managing the 3-4 hotels nearby and that he was "the manager". I even asked for the managements number and he gave an excuse that one of the bosses wasn't working today so i asked for a different one to which he said he couldn't provide me any of his info. Overall i was understanding that accommodations could not be made however the way the guy spoke to me was disrespectful and appeared untruthful.

    Photos
    Arran House Hotel - When I say closet, seriously, I mean closet.

    When I say closet, seriously, I mean closet.

    Arran House Hotel - This is it.  our upgraded room.

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    This is it. our upgraded room.

    The Gardens Guesthouse - guesthouses - Updated August 2026

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