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    The Gardner School of Eagan

    5.0 (1 review)
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    New Horizon Academy

    New Horizon Academy

    (1 review)

    Where do I start with the most stressful 5 or 6 weeks dealing with this mess. From emails the…read moredirector thought she sent me about payments to the Vice President giving no care in the world about me or my concerns. I was told 1 day before I go on vacation that I am being charged an extra day from previous weeks because apparently my first week I didn't get a schedule in when I knew nothing about this place and that schedules needed to be in on a certain day. I was charged for 4 days the week of the 4 Of July---in which the 4th is paid by the family even though they are closed, The director tells me she thought I meant I would be bringing my daughter in Tuesday thru Thursday...wait that sounds like 3 days including the 4th which fell on a Wednesday where did you get 4?! When We in fact agreed on a 3 day flexible schedule. So I get told the payment hasn't processed go in and pay the adjusted amount(which was still too much if I'm getting a 10% corporate discount) (let's not forget they run a 25% off promo that they don't keep track of after the 4 weeks and make you pay back what they charged you...because they were keeping track) and guess what...I'm DOUBLE CHARGED they never took off the amount I paid first and I get told by the Vice President pretty much that it's my fault and there's nothing they can do...except take my money(She didn't straight out say that but that is what I got from the conversation we had which was awkward and pointless because we got no where and nothing was settled or handled). They took it upon themselves to credit my account for my daughters last week and states I will get refunded the small amount left over per the Vice President lady. It's been almost a week and I have yet to be refunded, so I follow up and ask where's my refund...the director tells me "soon I'll get it".UM WHAT IS SOON?!! IT SOUNDS LIKE NEVER!!! This was my first encounter with a daycare facility and last we took my daughter out immediately. This had to have been the most unorganized, unprofessional, EXPENSIVE EXPERIENCE I have ever dealt with.

    From the owner: Welcome to New Horizon Academy in Eagan, where we are dedicated to nurturing young minds through…read moreour comprehensive childcare and early childhood education programs. As a trusted family-owned establishment for over 50 years, we offer daycare, preschool and after-school programs for infants, toddlers, preschoolers and school-age children. Schedule a tour at New Horizon Academy - Eagan Yankee Doodle to learn more!

    Everbrook Academy of Eagan

    Everbrook Academy of Eagan

    (7 reviews)

    On August 14th 2024, my child was assaulted by one of the teachers at Everbrook Academy Terez…read moreEstrada. I witnessed this take place via the SproutAbout app live camera. My child was asleep on her cot when Terez Estrada walked over to her, kicking the cot several times, then lifting it with her foot, causing my child to jump out of her sleep scared. The cot nearly rolled over. About 5 minutes later I watched my child walk up to Terez Estrada pointing to the bathroom signaling that she had to potty. Terez Estarda never once looked down at my child to give her the attention. As all of this was taking place I left work early, rushing through traffic to make my way to Everbrook Academy. On the drive there, I continued to watch the live cameras and and repeatedly witnessed Terez Estrada mistreat and neglect my child. While the children were being lined up to go outside, Terez Estrada forced my child to stay inside while all of the other children went outside. During snack time, Terez Estrada literally poured my child's snack on the bare table while giving the other kids a bowl to eat out of. Once I arrived at Everbrook Academy, I immediately spoke with the principal, Sydney Richardson, and told her everything that I had witnessed. The next day, I received a phone call from the Director of Everbrook Academy, Barb. She told me that she would view the tapes and then would give me a call back to set up a meeting to discuss the incident. It is now October and I haven't heard anything from Barb. This incident has definitely been swept up under the rug while Terez Estrada still remains an active employee at Everbrook Academy. This was one of my biggest fears about placing my child in daycare and to witness this all happen is heartbreaking.

    We love Everbrook Academy! All of the teachers and staff are so caring and nurturing, but special…read morethanks go to Ms. Rachel, Ms. Dulce and Ms. Rochelle for helping my child reach developmental milestones. We feel like together with this staff we're able to give my toddler the tools needed to reach full potential. It is truly a team effort. As parents, we appreciate being kept well-informed and up to date on daily activities through the phone app. Everbrook has given my child the first steps to success and has been a positive experience for all of us!

    The Gardner School of Eagan - preschools - Updated June 2026

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