My dad just passed away today and I was able to take his Stetson hat with me when I left. As I'm…read morewandering around waiting for my flight to leave this evening I thought to check in here to see if they could help with making it fit me better (it's too big on me). They took real good care of me The hat man (I'm sorry I didn't get his name) not only helped me get the hat to fit but he also cleaned it up and shaped it too. I'm so thankful he was here to help me during one of the toughest days of my life. Just walking into this store reminded me of my dad - the smells and the western wear are all him. Thank you again for being so kind.

Done business here several times. I'm a horseman and hunter. Nice store with good inventory…read more Several knowledgeable staff members, Paul being one of them. Some younger staff with less knowledge but willing to help.

Gia is an Absolute Legend! Went in for a hat she was able to…read morehelp get the right size colour and her own opinions on the best places i could put all the parts, she was also patient enough to go through idk how many decks of cards looking for the specific one I wanted. Great with customers, well able to have a laugh. Great value for money, wasn't even thinking about my budget going through the process and it still landed at $749 total (was planning 600-850) Had the hat reshaped a little with a belt 2 brands and three charms, absolutely love it!

Disappointed again! I recently was in Jackson (July 28 - 31, 2026). I became a huge fan during the…read moreLas Vegas era (NFR) when customer service was out of this world! I made several purchases and tons of friends with the salespeople. This was during the time sweet Nancy Rose would set up ALL her gorgeous turquoise pieces! Also when Jake would set up his display of amazing knives! Something has change with the store, the salespeople are no longer mingling with the customers. They stood around in a corner chatting amongst themselves, never did anyone say hello or can I help you find anything. I was there celebrating my 60 birthday and truly looking to purchase some goods however the shop and its salespeople offered NOTHING! Aspen, Colorado store sucks too! Vail, Colorado and Roundrock, Tx have wonderful, friendly, customer service.

The guy working there was very kind and experienced and their prices are very reasonable and the…read moreflies are very high quality I really recommend this store.

Great customer service. Small but nice selection of hiking shoes. Nice store overall.read more

Hats, hats, and more hats. We walked into this store to try another place to get my husband a…read morecustom hat. There were only a couple of ppl working the floor and busy so we walked around a little to wait. Well it was worth it. My husband has a special fit and the young man who helped him spent time letting him try different hats and not rushing him. At the end of the day and some time we found the perfect fit! Off to pay and get it customized at the next counter over. At this counter we once again were not rushed and the guy helping ensure my husband got what he wanted on his hat. Would recommend this store highly as everyone was nice and patient.

Very cool leather store. There's a dog that belongs to one of the employees and she is the…read moresweetest! We chatted with the owner and she was really nice. The store has so many nice things! Everyone was nice.

If you are in Jackson you have to be sure to stop in Encounter Hat Co and get a custom hat made by…read moreAlexandra! I now have two beautiful hats created by Alexandra and I couldn't be happier! She's so sweet, creative, and has great attention to detail, while still keeping you involved in the process. Overall fun environment and great customer service. I will definitely be back next time we are in town!

An amazing experience making a custom hat. My friend chose this place as a destination for her…read morebachelorette party and it was so fun watching us all create our hats! My hat is perfect, and I love it. Overall, the hat is quite pricey (starting price was $200+ more than what was listed on the website) and I was disappointed that we didn't get a bag or anything to carry your hat in afterwards. I would recommend going here but be prepared to drop quite a bit of money for your hat.

This is a very cute store and I understand why there is so much buzz about this place on the…read moreinternet. There is a huge selection of fun stuff that if I had more room in my carry on, I might have went hog wild. What didn't help was that I came here in November so there were Christmas things for sale already and I love good Christmas decorations. The store is also fairly large so you can roam and take a look at a lot of different things. There are also quite a few entrances/exits, which seemed odd for shoplifting reasons but I appreciated being able to walk out onto a different side of the street. I will say that stuff was super pricey in here, but if it is mostly hand made by artists, I understand. I also live in an overpriced tourist city, so I understand the mark up. I will say that I thought the staff was a bit aloof. Like they didn't care to answer any questions or make any conversation, or even say hello. That was fine. I like being left alone when I shop anyway. Aloof is fine but rudeness isn't. When we left one of the employees was super rude and slammed the door on us (someone else had left it open and she thought it was us so she said something and slammed the door) so that left a bad taste in my mouth but I will say this store is still pretty cute and I'd come back.

Unfortunately I ordered these earrings that came broken during the delivery. I emailed them twice…read morefor replacement and till this day, I never received a reply or response. This was the second time I've ordered from here and would have continued but weird that I never got a response.

Cannot go to Jackson Hole without stopping in Pendleton! The blankets are fabulous and they now…read morehave dog beds that you can match w/ your blanket. Dusty was so helpful for helping me decide which one to get.

A cute little spot with the ONLY shirts I liked but a bit pricey. I found some cool cheap stickers…read moreand the best socks! The lady at the register was super sweet. Will come back here first, next time!

Well, they've been around forever. They got amazing gear and they always do great Collabs with…read moreiconic cultural artists

I love this place! It's got some of the coolest mountain bike garb in Jackson Hole. Sick…read moresweatshirts and tees, everyone is super nice.