The tech was very flexible in working with our schedules, and was very personable and professional.read more

Bailey responded to my deadbolt repair quote request promptly with a few questions that allowed him…read moreto provide a quote for service. He came to my home the same day and when entering he took off his shoes and got right to work. He had all the tools required. He was able to fix the deadbolt vs replacing with new hardware. But he also offered to swap it with the deadbolt from a less used door for my peace of mind. He was in and out in less than 30 min, would have been faster if we didn't swap deadbolts. Since he did not require a new deadbolt, he adjusted his price accordingly. Good service, I would definitely call again and recommend his service.

THE best locksmiths I have ever gad. Very prompt, professional, and polite. Not only that but the…read moreyoung man knew what he was doing! Fantastic, will never call anyone else!!!

Simply called trying to ask if they cut keys for a 2008 range for since mine had detached from my…read morefob. The person who answered the called was rude as f*ck. he asked the year make and model in which I told him a 2008 Range Rover Supercharged. Then he proceeds to say "that still doesn't tell me anything" like wtf?? that legit just told you everything. He just pissed me off quick, didn't get a chance to experience the great service I heard about with this place. unfortunately I won't be recommending them to anyone. Poor customer service. If you felt like I wasn't giving you the info you wanted just respectfully let me know what you want.

Stupidly locked my key fob in my car after an oil change and had to call a locksmith to come open…read morethe car. Ian's was highly recommended on Yelp, and I see why. Gave them a call, the guy took some information and got the address, and gave me an estimated time of arrival. He kept in touch via text, providing updates for his arrival time as it was a busy summer day with a lot of road construction going on in the neighborhood. The procedure to open the car took less than five minutes, and the tech was personable during the procedure. Price was fair for me making a bone-headed mistake. Should I have another momentary lapse in memory in the future, I would certainly call Ian's again, and I highly recommend their services if you find yourself in a similar situation.

Called Ian in a pinch with a reel estate deal and he came through huge. He was there within half an…read morehour. I would definitely use him again.

I made an appointment to get a key copied. The service was beyond great and although the process…read morewas only half successful (thru no fault of the locksmith, stupid chipped keys.) I only wish he was closer to me as I would for sure give him more business. Truly a pleasure to do business with such an honest, competent young man. Thanks again!

This is a wonderful service. Called and was able to get keys and programming for my vehicle by next…read moremorning. He was prompt professional and most important substantially less than a dealership. The quaility is top notch. Will do business again!

I went to Metro Locksmith to have the key fobs on my Kia replaced. They quoted me a price that was…read moreat least $100 less than the dealership. They were able to replace one fob within 20 minutes but did not have another in stock for the second. They let me know I could stop back another time. Tip: this establishment charges a fee to use a credit card.

Needed a new key fob and chip key for my car. I was in and out in about 10 minutes with both fob…read moreand key. The price was less than half what of a national competitor who advertised low prices wanted to charge. Great customer service!

Incredible company, saved me so much money. Within a few hours of calling them, they had solved my…read moreissues and I had access to my car again! I am so thankful for them.

Needed a key made for my car. Jason was fast and a lot cheaper then the dealership. Very fast and…read moreefficient.

Have you ever had the problem of installing a new entry door only for the deadbolt not to work…read moreproperly? Well, here I am with a situation to call the installer or call someone that could give me reliable service. The reviews for Des Moines Lock Service seemed great -- in calling -- the gentleman was pleasant and quickly scheduled me for same day service--which in today's day and age is amazing--the service call rate seemed reasonable. As soon as the work is completed I will let you know of my overall satisfaction.

I have been using Des Moines Lock for around 20 years at this point. They are by far the best…read morelocksmiths in the whole city. Zack is such a nice guy. I do not have one bad thing to say. The prices are also very reasonable. They do a great, quality job.

Moved into new house and wanted to get locks changed quickly…read more Easy to get an appt for them to come out right when I wanted them the next day. They called to let me know they were on the way. Great price. They were able to print a receipt for me for my cash payment with their hand held machine. They were able to make extra keys for me. Couldn't have gone better.

They were able come out and replace our lock and deadbolt pretty quickly. Their price was also…read morevery fair. Everything they did was explained to us.

Quick Service. Friendly and worth making two new car keys. Locked out of my car. I didn't need to…read morewait long at all.

Have always got me out of a jamb. Pardon the pun!…read moreReliable, fair, friendly service. Wish they were open Saturday.

tyler was fast and efficient and provided excellent service, advertised on site as $20, dispatcher…read moresaid $30 to send it out, and $30 to unlock the car. End price was $85, overall i got my car unlocked in a timely manner, I think transparency would help the company, seeing as the other reviews have people upset. At the end of the day my shit was solved , and again specifically Tyler was phenomenal, professional, and timely.

We were locked out of the house and called. They were there in about 30 minutes and showed up in an…read moreescort with a headlight out, no uniforms or name tags and didn't ask me for an ID. Felt uneasy about this and called the company back to get names of the people who showed up and they refused. When I continued to push, they put me on hold and after several minutes of holding, they picked up and hung up and didn't answer when I called back. Considering calling to make a report with the police.