Surface kindness is not enough…read more
We were desperate to find a spot for our son as the Fall semester started. Located a few steps from campus, this seemed extremely pricey, but since the owners divide multi-bedroom units into separate rooms and we didn't have to find roommates, it was attractive. The place was filthy when we looked at it, but Lana, a kindly landlady, assured us that when he moved in, it would be sparkling clean. She seemed very maternal and we felt comfortable signing the 50ish-page lease.
We moved him in a couple of weeks later, and it wasn't clean at all. His room had hair collected into tumbleweeds in the corners. Doors and jambs were covered in grime, and the bathroom and kitchen were filthy. We went to put stuff into drawers in the kitchen to find out they were glued shut! Disappointed, we cleaned it up to be habitable and left him, knowing at least he could just walk to campus, hoping he'd have a good year. Lana was kind to him, but the front door of the unit remained patched and sanded, looking like it was mid-repair just as it did when we first viewed the place for the entire time my son lived there (as shown in countless Amazon delivery confirmations). The dishwasher was a total catfish - never worked. For some ungodly reason, the US Postal service refused to deliver a package to his address, stating that the address on his lease, "does not exist". I spoke to SD post office reps directly when my package was returned undeliverable and they argued that there is no such address, google maps be damned. Thankfully, Amazon had no issue finding that grotty door.
He came back home a little early for summer, and when we went down to clean the unit and do a walkthrough, they had finally painted the front door. Though 2 roommates still hadn't moved out, 3 of us put in hours of hard labor to ensure the place was left clean without discarding the roommates' grocery items. His room and a shared bathroom were left pristine with zero damage, and the shared living room and kitchen, decent (roommates would be living there after he left). Lana and Bill walked through, kind and happily chatting, and remarked how our son was awesome and they really wished he would stay.
Though the lease stated the deposit would be returned within 21 days "after the premises have been vacated," when I texted 21 days later, Lana stated she wouldn't return the deposit until 21 days after lease termination -ugh, whatever - 6 days later we got a packet in the mail. I expected we'd likely have a cleaning fee due, thanks to the shared spaces that the other roommates continued to occupy after he moved out. The deposit came back shorted $272 for cleaning, including $62 for his share of the communal kitchen and living room (which included bathroom cleaning), $40 for his room and the bathroom (double dipped?), $30 to clean his wood desk and plastic seated metal chair (which he didn't use - we brought in our own, actual desk chair) $80 to sanitize the box spring (picture shows we didn't even use her box spring - he used her always-protected mattress directly on a full support frame we brought in), and a $60 charge to paint the room door. Their explanations of charges are just photocopies of the fronts of checks they wrote and sketchy boilerplate room cleaning lists they filled out for "Fresh Start Cleaning Service". An included DVD had 50 pics of 2 cleaning ladies working separately in the kitchen, living room, and his bedroom, and random things that needed cleaning (24 pics of dust on a ceiling fan, extreme close ups of floor dirt, and - insult to injury - nine pics of the inside of the dishwasher that literally NEVER WORKED!) No pics of the door that needed $60 of paint or the boxspring that required sanitization. When I asked about why we were being charged for the door and cleaning of furniture that were notated for a different room, she stated that the other room part was a typo and the door "had already been fixed". (So basically, F off, it is what it is). It occurs to me now they charged us $60 to paint the @#$%$ door that was ruined before we ever saw the apartment. And she ended her text with a kind thank you and have a good day.
If you are desperate, this is a convenient, furnished, close-to-campus place to stay. If you're lucky, you'll get paired with decent roommates, but there's no guarantee - my kid's roomies included 2 filthy weed-loving kids. If your kid is well-behaved, Lana will treat them with kindness. But there are far more affordable places that are better kept up that won't r*pe you on your deposit. Had I known how horribly they'd treat our deposit I would not have spent a minute cleaning.