They were so nice. Very professional and just so friendly. They helped us through a really tough…read moretime with our elderly boxer who is no longer with us. Thank you Kensington hospital for helping us through this difficult time.

Shaved off our chow chow and ended up shortening its life span…read more Did a check up and he was completely fine but because SPCA insisted us to shave the dog the chowchow ended up using Anesthetic 4 times within the time period of 4 month Together with insisting on shaving our chow chow down to near skin in winter and all the Anesthetic which later resulted our dog to pass away I honestly don't understand what is up between SPCA and the animal hospital and why they would go such extent to "help" us take care of our chow chow when he did not have any issue on healthy and it definitely confuses me on their requirement for us to shave down our choco(name of chow chow) when he did not have any problem after the first check up

Excellent doggy daycare. I've been taking my puppy Reggie there for a few weeks now and he…read moreabsolutely loves it. The employees are clearly dog lovers, and my high energy pup comes home pleasantly exhausted, which I love. Highly recommend!

My aunt took her dog to be groomed at the urban puppy shop this week and they all but butchered…read morehim. They shaved way too close to his belly, genitals, elbows and ears. And it wasn't just like one nick... he was cut and bleeding all over. What kind of person keeps going with a grooming session like that after one cut? The poor dog has been in pain for over 2 days now and they had to take him to the vet and get antibiotics and anti inflammatory medication. And when she called to complain to the shop apparently the owner is out of town and will get back to her Monday... but come one, something like this is urgent! I would never give any money to this business.

I have been taking my dog for grooming here for two years. I have never had a bad experience, and…read moremy dog is always excited to go.

I had TWO disastrous experiences with Darma Dog. The first time they groomed my dog, he had FIVE…read morenicks in his skin FIVE!!! He was extremely upset when I picked him up. Due to serious illness, I was slow to reach out and complain. They offered me a second grooming at 50% off. It was a TERRIBLE DISASTER!! They shaved my dog completely including his tail ( a POODLE!) He looked like a rat with all his hair shaved off his body and especially his entire tail!! That was brutal! His face was very carelessly trimmed. My niece, who is a nurse, used her scissors to clean up his very messy face. Both times I had him groomed there, he came out upset and traumatized. Far more serious was the fact that he could NOT walk properly for nearly a week and he absolutely could not run. ( he is a two year old poodle who runs like the wind every day) . Had I not been so ill myself, I would have dealt with this at the time. My poor dog could not WALK!! He'd take a could of steps then sit. He kept turning his head towards his bum. Goodness knows WHAT they did to him! He was clearly in some pain and it was awful to see him trying to walk. So, the other two places I had him groomed were fine. Darma Dog is a place I would NEVER set foot in again. Recently, I talked with a woman at Trout Lake. Her dog had been groomed at Darma Dog. He also could hardly walk afterwards but she determined that his nails had been cut way too short causing pain when he walked. I loved the name Darma Dog. They were warm and friendly but my dog got really HARMED TWICE!

the staff at this store are amazing! Very helpful managers and Dee dog grooming and her assistant…read moreequally great...it's my go to store for my dogs.

Primarily for dogs and cats, but they do carry things for reptiles, fish, birds and rodents too!…read more I was surprised that they had live crickets and other reptile supplies. They also had a modest selection of aquarium supplies too. I was looking for fish medication, and they had the one I needed in stock. But, this store is predominately for canines and felines; probably 2/3 of the store is dedicated to dogs and cats. They do have some live fish for sale, but the selection and prices are pretty sad. Staff are very helpful and enthusiastic, which earned them an additional star. Parking is ample, and you can visit the Safeway, Earls and several banks in the same plaza.

Utterly useless... always closed, rude, groomer on/off duty... Go to a proper pet store, you're…read morewasting your time here

These ladies are great! We used to bring our babies here when it was Bow Wow Haus, and were a…read morelittle nervous when they changed owners, as Toby and co. were amazing. The ladies that took over still do an amazing job, and they clearly care about all of the pets that come in. Unfortunately, we are moving to the other side of the city, and won't be able to use their services as often as we have in the past, but we will still return whenever possible. Highly recommended.

This location for Mr Pets is a good size! isle upon isles of supplies and food for your pets…read more their marine section was okay, every tank was teaming with aquatic life, I was happy and excited to peruse though!

Recently I acquired two aquariums. First, I bought a 5 gallon and a Betta, then because I decided I…read morereally liked having a fish, I then bought a 20 gal tank. (I've heard aquariums are a bit addictive, and I can say that's true!) I was sooooo happy to see that they keep each of their Bettas in a large, long individual tank. No terrible tiny plastic cups here! The staff are very knowledgeable and helpful - and very patient with all of my questions. They even test your tank water (for free) to make sure it's suitable for the fish you purchase. Overall, no complaints! Prices are reasonable and are better than Amazon (sometimes by a lot). I have also bought cat and dog supplies here as well.

What a shame this once locally owned pet store has been bought out by a larger conglomerate who…read morespecializes in buying up small pet supply stores for the "illusion" of being a neighborhood store. It is sweltering HOT inside the store which makes it unpleasant to shop in, certainly not a place you want to wander around in and browse for additional items. There is one fan and aside from the summer heat there is also the heat from the refrigeration units. Any good business should know a golden rule is treat your staff well and watch your business grow. Instead the staff are stuck in this hot store which can't be fun, doing their best to help customers, who are grumpy from the heat outside and inside the store. PLEASE get some decent air cooling system for the many folks in this area who come to shop "local" but will start huffing it up the hill to an air conditioned a chain store next time to comfortably shop for all their pet supplies. Your customers want changes and for the staff to be treated better or we are going elsewhere.

Cute pet/ pet food store. I was out of ferret food, and just happened to come across here the same…read moreday I ran out so I crossed my fingers in hopes they sold the brand I was looking for ( Orijen ) We were greeted by 3 friendly smiling staff members. The place had a doggie door and the sign stated pets were welcome. It had a warm welcoming feel to the store. I saw the brand I was looking for shortly after I arrived. I was really happy to find the size I was looking for as well ( I didn't want to have to haul around a huge bag with me ! ) Looked around a bit more, but didn't see much ferret stuff there ( we feed the ferrets high quality kitten food ) But wasn't surprised. We were cashed out by a nice lady then on our way.

We found out about Sweet Pea and Me though Ethical Deal and used their services for our beloved…read morelabrador retriever, Lucky. We were absolutely delighted with Sweet Pea and Me, and so was Lucky! Dog-walker extraordinaire Sara Bartlett is one of the most dedicated, professional business owners we've ever met. She picked up Lucky during our long work days, took her to the beach for a swim, and returned her tired, happy and smelling like mangoes (she cleans the dogs after their swims with special grooming spray). Since Lucky is an older dog, Sara was very sensitive to her needs, and made sure that she rested when she got tired. Lucky seemed to really like Sara, and we felt comfortable leaving her in Sara's capable hands since she has a pet first aid certificate and is bonded and insured. For us humans, Sweet Pea and Me is a pleasure to deal with. All of our phone calls, emails, appointment requests and text messages were answered promptly. Sara sent us frequent texts and photos during her walks, notifying us of when Lucky was picked up, when she was returned, and how she was doing. Not only that, but every day after her walk, Sara left a cute little paper bag filled with a different flavour of truly home-made, organic dog cookies which Lucky thought were delicious. I would recommend Sweet Pea and Me without hesitation to anyone who has a special dog in their lives!

Where Jordana goes my dog goes. She has been walking the pooch for a few years now and he always…read morecomes back nice and tired. He goes out for the adventure walks which usually means a hike up one of the North Shore mountains. Thanks for looking after my bud!