We found our new place! Alekha and Caitlin are so kind, knowledgeable and helpful - going above and…read morebeyond to help with our new rescue. They have everything you need and even offer free delivery. Highly recommend!

One would think ordering dog food would be easy. Apparently not as several times, after I purchased…read moredog food online from KORNA, the charge would show on my deposit credit card, was then cancelled same day and a number one cent different was charged. Unfortunately, the initial charged takes longer to reverse than to pay the new amount. In the meantime it represents a hold until enough time passes. Tried to get it fixed to no avail. Oh yes, they also had no capacity to count delivery bgs for the 13th free if offered, I believe my efforts got that fixed, finally. So check your records. I am moving on. 'Cause it's just dog food, not world peace.

Yes!!! I came out of my way because the staff here truly care about you & your pets…read more Not my first visit here, but this last visit 2 days ago solidified this top-notch experience. I walk in to get a big cat litter pack (like 28lbs, throw it over your shoulder kind of bag). The (I assume) manager (maybe owner) was standing near a till that had what I assume a tech contractor working on...I only noticed after I asked if this register was open, and manager/owner said "of course!!!" I didn't realize the tech guy bc usually this location has both tills open, which they also did prior to my recent visit. They ring up my bill then ask me if I need assistance, and of course I politely decline bc I am parked in the free lot around the corner, a bit of a walk but hey, free! Am I right?!?!? The manager/owner says "not a problem! Our lot??? Let's go"! The cashier grabbed the litter pack like it was styrofoam and proceeded to walk out with me honestly like a 2-minute walk with a heavy bag. We chatted & he was like "I don't mind bringing things out to cars because I get fresh air and sunshine", then I'm immediately taken back to my years of working retail, vying for any chance to do a carry-out (or even garbage run) bc you get "outside, RL time". Well, both the manager/owner (?) and cashier were absolutely lively and I will 100% keep coming back here for my pet's needs as A) Free parking, and B) Best staff & management ever!!!

What happened to this place? They got new manager and the staff went stale. They had an amazing…read morecrew a few months ago friendly, bubbly and helpful to you walk in to a bold stale "hi" from someone randomly standing and staring at the door or from someone behind a laptop on the counter. The interaction isnt the same, was told about shifts in staff. I expressed the concern to the new manager who seemed unbothered but his personality doesnt really fit the neighborhood vibe. Good luck if your store stays open with the new manager and stale staff. Disappointed.

You have to love a place where you go into buy something (in my case a towel for my dog) and the…read moreowner ends up giving you one from her car, just to save me having to buy something for a quick visit to Richmond. Now that might not be great for the bottom line of business but it surely reflects a generous attitude for customers - is that not what we'd want from a business? I would definitely recommend this place.

I liked this store the minute I walked in. I had an idea the owner was a cat person…read more She was friendly and offered to help us if we had any questions, which we did. We needed something for Streica, our friendly stray cat. She helped us out with getting the kitty litter box, Offered suggestions on the types of kitty litter which we got a clumping clay based litter. Some snacks and toys. Lovely little shop with lots of regular customers there. Prices can be a bit high compared to those big box retailers, but it's the wonderful service and the good selection she has to offer. And you're always greeted with a smile.

Wouldn't redeem a coupon that clearly states both types of dog treats and is dictating which…read moreflavour it can be used on. Rude staff. I've noticed he is quite rude to most customers and his staff

A packed to the gills little store with something for everyone. I particularly enjoyed the cat…read moretoys, food selection, catnip and huge collar selection.

This location for Mr Pets is a good size! isle upon isles of supplies and food for your pets…read more their marine section was okay, every tank was teaming with aquatic life, I was happy and excited to peruse though!

Recently I acquired two aquariums. First, I bought a 5 gallon and a Betta, then because I decided I…read morereally liked having a fish, I then bought a 20 gal tank. (I've heard aquariums are a bit addictive, and I can say that's true!) I was sooooo happy to see that they keep each of their Bettas in a large, long individual tank. No terrible tiny plastic cups here! The staff are very knowledgeable and helpful - and very patient with all of my questions. They even test your tank water (for free) to make sure it's suitable for the fish you purchase. Overall, no complaints! Prices are reasonable and are better than Amazon (sometimes by a lot). I have also bought cat and dog supplies here as well.

What a shame this once locally owned pet store has been bought out by a larger conglomerate who…read morespecializes in buying up small pet supply stores for the "illusion" of being a neighborhood store. It is sweltering HOT inside the store which makes it unpleasant to shop in, certainly not a place you want to wander around in and browse for additional items. There is one fan and aside from the summer heat there is also the heat from the refrigeration units. Any good business should know a golden rule is treat your staff well and watch your business grow. Instead the staff are stuck in this hot store which can't be fun, doing their best to help customers, who are grumpy from the heat outside and inside the store. PLEASE get some decent air cooling system for the many folks in this area who come to shop "local" but will start huffing it up the hill to an air conditioned a chain store next time to comfortably shop for all their pet supplies. Your customers want changes and for the staff to be treated better or we are going elsewhere.

Cute pet/ pet food store. I was out of ferret food, and just happened to come across here the same…read moreday I ran out so I crossed my fingers in hopes they sold the brand I was looking for ( Orijen ) We were greeted by 3 friendly smiling staff members. The place had a doggie door and the sign stated pets were welcome. It had a warm welcoming feel to the store. I saw the brand I was looking for shortly after I arrived. I was really happy to find the size I was looking for as well ( I didn't want to have to haul around a huge bag with me ! ) Looked around a bit more, but didn't see much ferret stuff there ( we feed the ferrets high quality kitten food ) But wasn't surprised. We were cashed out by a nice lady then on our way.

Staff are very friendly & helpful. They have things at the store that you can't find at other…read morestores.

Another wonderful place on the North Shore for raw food for your furry friends! I think this is the…read moreonly place that offers exclusively raw food, fresh, and frozen. The staff is very friendly and willing to help educate you on feeding raw. They have a bunch of literature there, pamphlets, books, and a lending library if you want to learn about raw diet. They have supplements, and lots of healthy treats. There is a good selection of pet accessories and toys. The main reasons I go to "In the Raw": -they have birthday cakes for pets -they have awesome collars, "TnT wear" (I think), made by a local North Van woman. They are like a martingale collar, but extra wide, and come in a variety of nice patterns and colours!

Love the self-serve dog wash. For $5 it gives me a chance to wash & dry my crazy pup. They provide…read moreshampoo, conditioner (I don't use it though), and grooming tools. They only thing they don't have is shears but I am guessing that might be a liability issue. I bring my own and the grooming table makes it easier to trim Harley's hair. People are friendly and helpful too.

The store is very nice but the customer service was very disappointing. I waited so long at the…read morecounter to pay for my purchase that I ended up leaving. It was frustrating as the service clerk saw me but chose to keep talking to his friend.