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    The Hair Room

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    8 years ago

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    MAC Cosmetics

    MAC Cosmetics

    2.6(9 reviews)
    9.1 kmSouth Inner City
    €€

    Let me first start by saying that I have been a faithful MAC user for almost 30 years. I was in…read moreIreland on vacation and needed to replenish my stock. NICOLA is the one that was at the front desk. I waited for almost 10 minutes without being greeted. She told me they were short staffed and asked if I wouldn't mind "calling back." (Coming back later.) I told her I was on vacation and on a tight schedule and I needed to just grab a couple things and she turned around and just left. After ANOTHER 10 minutes, she returned and asked what I needed. I needed a purple eyeliner and she pulls one out and after I said, "that is gorgeous, I will take it!" She replies, "oh, we are all out of this." Confused, and wondering why she would show it to me in the first place if it wasn't for sale, I said, "Ok, I will buy the sample off of you." She replied she wasn't allowed to sell the sample, because it wasn't counted in as inventory. I went for another product, also of which they were out of. She was so terrible and tried to rush me out of there so quickly, I literally left in tears. If you are looking for a place to get pampered or simply replenish your stock, this is not it. I would highly suggest going to Dior in the same mall (Brown Thomas,) or ANY other makeup counter. Anything would have been more accommodating than this. If I ever return to Dublin, I will NEVER return to this MAC store. Nicola was just awful.

    I love MAC as a brand and their concealer (Select Cover-Up NW35) is the holy grail for my dark…read morecircles which I've been using for a good few years now. I also like the MAC lipsticks, not as much as the Bobbie Brown ones but they I find that they have a better selection of colours and more youthful shades. I've tried the blushes and eye shadows before but didn't find much difference between them and the cheaper drug store brands. I've also used the Studio Select foundation which was pretty good but a bit too heavy. Overall though, the only thing I buy from MAC is the concealer and lipsticks. With regards to this branch, it's always so packed and it always takes ages to get someone to help you. I didn't find the staff very helpful anyway, so I usually just choose things on my own without asking. There is just so many types of foundations and concealers that sometimes it can be so confusing, so it would be great if the staff were a little bit more helpful. However, there has been numerous times where my shade or the colour I wanted was sold out. I'd say it's best to avoid the busy weekends, especially Saturday afternoons where it's jam packed! But this is probably the only counter where it's safe to browse without being attacked my sales assistants! My two star reduction is for 1. Staff not very helpful and kind of slow, 2. Out of stock too often.

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    MAC Cosmetics - Did more damage last night !

    Did more damage last night !

    MAC Cosmetics - Best makeup

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    The Hair Room - hair - Updated August 2026

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