I booked in to this spa to get gels taken off and have an express manicure afterwards with the plan of coming back on a regular basis thereafter. However, having rushed to get there at 9am on a Saturday morning, I was kept waiting for a good 5 minutes while the receptionist was on the phone and then she turned round to tell me children weren't allowed downstairs. I said mine would be impeccably behaved and I also had an iPad she could watch. Still the answer was no. I then begged if the girl could come upstairs and just take the gels off for me to save me picking them off....she went to ask, and the answer was again no, that wasn't possible. I then had to leave as there was nothing else I could do. I was told it was due to health and safety as there are scalpels downstairs....I have knives in my kitchen but my daughter is not banned from the kitchen. I said she wouldn't go anywhere near the scalpels but was still told no.
So, apart from being rude and unhelpful, I couldn't actually rate whether once and if you make it downstairs its any good. All I know is they've just lost me as a customer plus a couple of friends who were all going to start going there. Not really the warm welcome they claim to offer on their website. read more