We are buying a house in FL, moving there from Texas so I contacted The Handyman Company to get some work done at the house that we wanted completed before we moved all of our stuff in (epoxy garage floor & pull carpet from a bedroom and replace with concrete stain). The staff on the phone was nice, friendly and courteous, and we scheduled the selling agent to let the contractor in on the following Tuesday. Even though the house was completely vacant, and I stressed to the staff that I booked with that I was out of state, the contractor didn't bother calling me when he was there (how did he know which bedroom I wanted carpet pulled out of? Neither agent knew which room I planned to update) nor did he send the estimate to me. Apparently he left it sitting on the kitchen counter, which was about as useful as not doing one at all. I followed up on Wed by calling the company again to ask what the quoted amount was, what it included, and when I would be receiving a copy of it. They said they had a copy, but it didn't specify which room(s) he quoted on, but they would email it to me.
A week has gone by, never received the email (yes, I've checked spam folder) nor gotten any follow up call about how the contractor quoted a price, not knowing the scope of the work.
They have lots of good reviews on other sites, so maybe this experience was an anomaly - but it was a bad experience nonetheless so it needed to be shared. read more