Good service, knowledgeable about area rugs. Great selection! Employees are friendly!

Great experience. Brandon has been helping us with picking flooring for our new built house. He's very patient and helpful. I highly recommend this place! Support your local business especially when these people are so awesome! read more

They were busy but their customer service was excellent! They gave us enough "space" to look around but always had someone willing to help and make suggestions. The tiles ALL have samples to bring home so you could make informed decisions after seeing them in you home. I am excited to work with this company on our home renovations and love that they are not only helping us stay within budget but even willing to give us a military discount! read more

Floors Direct - Flooring, kitchen and tub tile & backsplash! - Flooring Near Me - Melbourne, Florida

Joan was wonderful to work with. Their subcontractor-Cesar left me with several issues requiring a plumber to fix. He expected full payment despite none of these being resolved. I asked to speak to Kent (owner), who never called. I was forced to find plumbers to help complete the job. Albeit not perfectly-since many issues were noticed after tile was up and I did not want to tear up everything again. read more

Floors Direct was recommended by a reliable friend, when we needed to have our bedroom vinyl plank flooring replaced. They were spot on, as there are many choices of flooring. The showroom is ginormous with tons of selections of all types of flooring, etc. Pricing is competitive and lower than we expected. We took some sample flooring home, and it was a tough decision since they all looked so good in our room. Steve was ever so helpful to give us some education on the types of flooring, so we could make an informed decision. Our final decision made, we set the date. We used their recommended installers, RLS19 Global LLC, Leandro & son. They were such great people to work with. They took their time to make sure the floor was level and worked their magic on the installation. They helped move the furniture (we paid a bit extra for their help). They cleaned up afterwards and gave instruction on how to properly clean the floors. Thank you Floors Direct in Melbourne for all your assistance. read more

This place has nice helpful staff who encourage you to look around at all they have to offer. I'm redoing my bathroom and I have gone several times to look at different styles (I'm redoing several rooms and it's taking forever) This store has basic needs all the way up to high end specialty tile. They will also custom order tile if they don't have it. Their prices are great too! * SUPPORT LOCAL STORES! read more

I had wood flooring installed in two bedrooms. I had to wait a long time for the transition pieces and one door still will not close. Also, the floors squeak in most of my master bedroom. I would not recommend this business for wood floors. Angela Hebert read more

Always wonderful to deal with. Jason, manager, is talented, professional , and the personality that is a joy to work with. You can trust this company to treat you right! I say this after years of repairing rentals, remodeling my personal home from wood floors, carpet, baths. read more

I recently posted a negative review of Floors Direct. I felt I was dealt with unfairly. Clay, the manager called me personally and totally rectified the situation. He was kind, understanding and very accommodating. I am very happy with Floors Direct once again! Judi J. read more

I cannot say enough great things about my experience with Floors Direct in Melbourne! Davis held my hand for 6 months while I was indecisive on which flooring would match our existing flooring, and finally helped me pick the perfect luxury plank vinyl that was also within my budget. And the two different crews that we had install were beyond wonderful. They were respectful, kind, and communicated fabulously about my options for replacing the baseboard where the flooring was being changed. There were never any surprise changes or charges. If we ever need new flooring again I will go straight to Floors Direct! read more

Floors Direct - a empty room with a chandelier - Flooring Near Me - Melbourne, Florida

I waited 20 years for new floors and bathroom remodeling. Ceases and his man where so professional and they did there job as asked and I am extremely satisfied with there work. Thank you Ceaser and crew You changed my world I did not give a shout out to Our sales man Brent he was outstanding. Thank you floors direct. Doug and Trish read more

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We originally were supposed to get our flooring from Flooring America. Waited almost 3 months but they couldnt do what they said they could do. Went to Flooring Direct. Within 3 weeks we had the floor installed and it is AWESOME. Everyone we had a touch point with at the store were just great to work with. Installers were extremely good. I would recommend them hands down. read more

Clay is the best he is very easy to talk too and was able to make sure I was happy with my floors. I love Floors Direct and you will too. Ivy A. read more

Kudos to Brent at the West New Haven Avenue store. No sales pressure, very personable and answered all our questions prior to selection and purchase. Waived the estimate fee and provided a military discount - that is what I call customer service! Now, kudos to Harold and his team of installers. A very minor glitch post installation that was expediently rectified the following day. An overall great experience from sales to installation, saving $$$ of dollars! read more

I have to give big kudos to Brent, he was a great help and I never felt pressured by him at all. I was in there a couple times a week till I made up my mind which flooring I wanted and he was very, very patient and personable the whole time. He knew I was anxious about picking my flooring and helped calmed me down. He answered all my questions and made it a smooth transaction from beginning to end. Also, Carlos and his tile install team were top notch, 100% professional and did a superior job. Him and his team were very personable and after they were complete, they left nothing behind, cleaned everything up like they were not even there except for the fantastic job they did. Nate, the baseboard installer was fantastic and also did awesome, quality work. He was so nice and as like the tile installers, did such a professional job. I highly recommend Floors direct and I will be in very soon to pick out flooring for one of my bedrooms. Great work to Brent and the installers, I had a great experience working with you all.! . read more

Salesman wanted 35 dollars to do an estimate!!Also wasn't anxious to win my business, suggested I take a picture of the tile for my husband....never told him I was married or was waiting on an answer from him??? Won't be going back rather pay more for better treatment and quality!!! read more

When we first walked in we were immediately greeted. Joan listened carefully to our preferences and walked us to several samples. What totally shocked us was the fact that they did not attempt to sell us the more expensive floors, we were shown all floors that matched our preference. we left with a general idea of flooring and we got on the calendar for a measure. After the measure happened we realized we would not be able to install the floor we thought and had to shift thinking to a different tile type. We live a decent distance from Melbourne so we called Joan and explained our switch and asked her to pull some flooring ahead of time for us based on our color preference and made time to drive in to see new floors. The most impressive thing was that Joan had 2 floors for us ready to view and we chose the very first one she showed us. Joan stayed with us throughout the process and communicated with us on each step. in addition, the installers were professional and went above and beyond to make sure every thing lined up before they left. I would recommend Floors Direct! read more

Great service and workmanship! Our tile demolition and new tile installation in our 2700 square foot house in the Melbourne area was fast, clean and looks beautiful. The team at Floors Direct really want to please you and they will make sure you are happy with your service. I would recommend to anyone. Very nice staff. read more

I live on a tight budget but came into a little money and was able to update my house with all new paint inside and out, and all new flooring. I was going to be changing from carpet to a wood-look tile. This was a major project for me, I don't spend money like this easily. I stopped in on a whim and Brent greeted me and we talked about what I wanted. He saw the dog hair on my shirt (I have two heavy shedders) and he advised against the color I was wanting. We looked at several samples and I took 4 pieces of tile home, where I left them on the floor for 3 weeks. I found the one that worked best for my house and my shedding dogs. I'm grateful he steered me away from color I thought I wanted! I've had this on the floor for 6 weeks now and I love it! He worked with me on the price then set me up with their (independent) installers. The tile guys were on time, efficient, polite, and did a fantastic job on the installation, and I was very impressed with the special care they took to clean everything up when they were done. I was getting carpet in the three bedrooms, and again used their installers. The carpet guys were also on time, friendly, and did a beautiful job on the installation. Both of them helped me move the heavier furniture back into place (they probably would've done more but I didn't need the help). I would highly recommend Floors Direct and Brent to anyone who's looking at changing out their floor coverings. read more

Very good pricing and exceptional customer service. They do stand behind their product and installation. Had 1,300 sf high end laminate installed and new baseboards. They do work with you on pricing and bids. Installation team really does care about your home and your furniture. Great guys to have around; really positive and upbeat. Any issues after the install, quick response and follow through. Floors Direct is partners with you on your project; they see themselves as more than just another flooring store. Have to say, I think the whole team enjoys what they do and really are committed to quality!! read more

Must have been an employee who left the first review. Went in one time to look at flooring. Haven't even closed on our house yet. Employee was clueless. Now they feel the need to call us all the time. Used car salesmen of flooring. Who is the MENSA member who thought making phone calls was the best business plan? We will buy somewhere else. read more

Very nice sales staff! Tile installer was a skilled craftsman. Final product exceeded expectations. Way better than the chain stores. Would use them again. read more