Based upon recent experiences with my mother and mother-in-law, if you are looking for assisted…read moreliving for a loved one, consider the following: 1. Don't just talk to the sales staff. Seems obvious but I failed here. Their job is to get you to sign on and obscure the less positive aspects of the facility and operations. 2. Talk to the Executive Director. Ask if this is their full time position or do they have responsibilities outside the facility that take their focus off the facility you are interested in. Find out how often they visit the residents in their apartment (ours never did). If they don't do this, ask them how they stay engaged in the operation to understand the resident's needs. 3. Talk to the Nursing Director. Ask the same questions as the Executive Director. Also ask how they assure resident safety. Listen for rote practiced answers with little sincerity. Ask how they deal with conflict resolution when a resident and an aide just do not see eye-to-eye. My experience with this was maddening. 4. Talk to the Chef. Ask them if their budget meets their needs. Ask how they deal with quality control so that food is not overcooked and therefore tough for old folks to cut and chew. 5. Ask if the facility has a nutritionist, and if so talk to them about how they assure vegetables are a part of the choices available. Ask how often they work with the Chef to ensure nutritious choices exist. 6. A big one: ask to see written policies defining levels of service and if they use a points system (I think most do), ask for written policies that define this points system. We didn't understand the importance of this until health started failing and then were refused anything in writing. I now feel this was unacceptable. 7. If your loved ones have limited mobility ask how the facility works to engage them into the activities and get them out of the isolation of their room. With this facility and the requirements of the building codes, the apartment doors truly encumber resident visits between apartments. Ask those you talk to how their operations work to neutralize this. 8. Ask sales, the Executive Director, and the Nursing Director how they track the activities of the aides so that you are assured you are getting the services your loved one is paying for. Found out there is no such thing at this facility (and maybe that's the case at others as well). But, if you ask, you'll at least know it going in. Also ask if they are fully staffed (all facilities are struggling with staffing). With tight staffing how do they ensure resident safety never waivers as aides may want to hurry residents that no longer can physically do this. 9. Of course, visit the Indiana State Department of Health website to understand any violations or reports tied to the facility you are interested in. Please know that while I was extremely frustrated with a couple caregivers and what I saw was a lack of correction and accountability, there were several wonderfully caring CNAs and nurses.

Warm and Welcoming the minute you walk in. We moved my in-laws in from MN to be closer to family…read moreand they are so happy! We loved the process, the environment and especially THE FOOD! Scratch kitchen and they can order from 7:00 am-7:00 pm. Always activities to stay busy if they want, relaxing environment, awesome STABLE staff-little turn over and the apartments are spacious and well appointed. HIGHLY RECOMMEND. Amy C.

Recently had a loved one there and they took great care of her , when she passed they were more…read morethan helpful. Most Health Care Facilities give you 3 days to remove their belongings but they worked with us and extended the time. It's an older place but is taken care of and all their room's are private no matter how the bill gets paid ..Medicare 'Medicaid or private Insurance ...We had a very good experience there and so did our mother

Was very close to a patient that has just passed here. Passed last week and they are rushing us to…read moreget everything out less then a week later. They didn't reach out to the patients daughter when she passed.. she had to hear from a third party. And when the patient had had a bad fall prior to passing the person incharge named Jason insisted on not calling the fire department and handeling it himself which was a mistake and she couldn't get up for over 30 min and ended up getting help anyway from the firefighters. The food sucks, the patient called it a hell hole it was so bad. The laundry always went missing, the nurses take up to an hour to come when you hit the help button even for emergency!!! they are insistence we get their belongings out of her room so they can make more profit for a new patient to come in. She hated every second in this place and I'll do my best to make sure people don't go here. If you care at all for your loved ones don't take them here!!! And rest in peace to my friend always, you didn't deserve this horrid place, the food, the treatment, the rudeness. They were truly horrible To her in her final days. And now that she has passed they are still being horrible and rushing us packing up her stuff. Called that we have 2 days to do so... she just passed. :( My only positive note is that Winnie was truly special to this patient. She was caring, has patience, was kind and always a glimmer of hope for her. The true bright light and glue of this facility.

Horrible place to live. For the cost, I expected nothing but the best for elderly friends. What I…read morefound was sad. They want the money, but don't want to provide the care they promise. The nurses and care team are excellent but the administration and leadership is seriously lacking. Look elsewhere.

I've lived here since 2018, first with my dear wife, Carol, then as a widower since 2020. This…read moreplace is great. Its employees really care. The facility is top notch. They're about to expand because we're essentially full.

They took excellent care of my Mother in rehab. My review is long overdue. Thank you to Ann Buttery…read morefor answering my calls and helping me with my mother's admission each time as I was living in Boston at the time and attempting to manage her care from there. I'm forever grateful!! Sam Carrillo, Executive Director, was also extremely helpful and professional!! Thank You!!

My wife and I have been going through the downsizing process and trying to find a senior living…read morefacility on the northside of Indianapolis. The help we received at the Stratford was outstanding. Specifically, we were helped above and beyond by Ann Buttery. She was so caring and did her very best to find just the right place for us to live out our lives. God bless you Ann.

Excellent care! Staff is respectful and caring. The therapists are amazing! The experience…read moreexceeded our expectations.

A nightmare that I want to forget, In 2018 I broke my neck, had extensive surgery to put me back…read moretogether again. I stayed in St. Vincent hospital as long as I could under the supervision of Goodman-Campbell. When insurance said that I needed to be released from the hospital the ambulance drove me to this rehabilitation facility. They punished me by insisting that I sit up without assistance for five minutes. I screamed in pain and slunk out of my wheelchair and was laying partially on the floor before a nurse came back into the room. She chastised me for yelling. I said that I needed my wife, and wanted to call my attorney. She denied my request. That night I had to sleep in a hospital bed that I soaked with urine.....I had a spinal cord injury after all. After trying to sleep in my own urine overnight a morning nurse came in. He was so compassionate compared to what I experienced heretofore at Hamilton Trace. He cleaned me up and changed my sheets. Two hours later my wife was allowed to visit. The chief nurse said that I had to return to the hospital after existing one and one half days in hell with this outfit. Yes, I waited in pain until another ambulance came to return me to from where I came. Terrible experience. I can't even think about the pain these people let me suffer saying that I needed to sit up for five minutes and then they chided me for screaming in pain, Bad show all around. I pray to God that this memory will not haunt me, causing nightmares.

First time ever calling Maintenance they come into my apartment and take half of my water heater…read moreapart then tells me we'll get you fixed and did not come back until about 3 to 5 hours later. I left to go shopping at Walmart. I come back to my apartment and they used all of my clean towels that were hanging up and drying. They used it to clean up their mess from the water heater. My bathtub was clean and they left dirt in my bathtub where you wash yourself. They tracked dirt all through my apartment and salt due to the weather that we have been having. I do not recommend this corporation to anybody you people have just lost a tenant and probably will lose more. Buckner properties would be ashamed. If ANYBODY lives in the Cookeville TN area looking for apartments or houses or even a condo I would call and recommend BUCKNER PROPERTIES!!!! Ask to speak to Mike very nice guy.

My dad was here for rehab…read more The place looks secure. It isn't. Anyone can drive and/or walk in at any time of day and no one will question why you are there. Many unlocked doors at all hours. The "security gate" is rarely attended, and even then they do not check incoming or outgoing traffic. The staff, although friendly and tries their best, is not adequate for the sheer number of temporary and permanent residents. They also lack basic resources, like working equipment, much less modern equipment. The amenities are terrible. No wi-fi. I realize many of your patients are older, but a great deal of them are into technology and would love to use their laptops for their own entertainment. I tried to find a cart (or luggage cart) to haul some stuff to my dad while he was here (a stereo and DVD player and storage) but nothing like that is to be found. Really??? In a place where people stay and are moving in and out all of the time, similar to a hotel, you have no way to help your patients feel more at home?!?!? Ridiculous. The food, although meeting nutritional guidelines, is quite bland and mediocre. Finally, the complex itself is an endless maze of nothing making sense. Their is no central check in, so good luck finding who you are looking for. I've been trying to not write this, since their is a chance of my dad going back, but we will pick a different rehab facility next time.

We have a relative staying here getting rehab. The care she receives is excellent and the staff is…read morevery friendly and helpful. This is a very nice facility and has everything one would need for rehabilitation.

My father broke his hip and was is need of more physical therapy than the hospital could supply…read more We heard good things about Greenwood Village South's rehab facility. I called 2 days in a row and left a detailed message with admissions, specifically Megan, the second day, asking for someone to call me back. I had spoke with a very nice person in the rehab center who said she was in a 1 hour meeting and would be out at 10am. SILENCE again. Very disappointed with the customer service, hopefully this is NOT indicative of their patient care. I did call several rehab centers on the southside of Indy and everyone of them called me back within 2 hours! My dad easily found a nice place and we are all happy.