Horrible place to live. For the cost, I expected nothing but the best for elderly friends. What I…read morefound was sad. They want the money, but don't want to provide the care they promise. The nurses and care team are excellent but the administration and leadership is seriously lacking. Look elsewhere.

I've lived here since 2018, first with my dear wife, Carol, then as a widower since 2020. This…read moreplace is great. Its employees really care. The facility is top notch. They're about to expand because we're essentially full.

If I'm being honest, there's little I fear more than ending up in some type of facility-based…read moresetting as I get older. I dread the thought. However, as a person with a disability whose last family member only recently passed away I'm aware that at some point I may need another level of care and support. Marquette, a Life Plan retirement community, is one of Central Indiana's better options. I've experienced Marquette in a multitude of ways - from visits to chaplaincy to friends who have lived (and continue to live) here to my own experiences. Marquette is located on Indy's northwest side. It's on a 47-acre wooded campus that offers independent living, assisted living, a health campus, short-term rehab, and memory care. They're getting ready to create a new area called "The Commons" to create a pickleball area (I really need to try that sometime), a lounge, a grilling area and more. As you enter Marquette (which used to be known as both Marquette Manor and Marquette Senior Living), you pass through a monitored gate entrance. I believe it's 24/7 and I've never been here when someone wasn't present. It helps to know the names of the different areas as signage is really geared more toward community than commercial. The different areas are clearly defined. This is a wooded setting with trails, a small lake, and an abundance of parking (though I'll say one deficit is that finding accessible parking if you're not a resident is difficult at times). Services include transportation (shopping, medical, events/outings), valet parking, bi-weekly housekeeping and weekly flat linen, healthcare at the on-campus Lynne O'Day Clinic, maintenance, lawn care, snow removal, emergency call systems, pendants w/GPS tracking, expanded basic cable/internet, all utilities (except phone), and free wifi throughout campus. Assistance in living is extra. Amenities include a variety of dining options in pretty amazing settings. This is a "facility," yet so often I'm amazed at what they've done to make it not feel like one. There's a more formal dining room, casual grill, outdoor dining area, and even a "Township Tavern." Marquette has an athletic center run by the National Institute of Fitness and Sports. There are wellness programs run by two full-time, on-site personal trainers. There's a performing arts center, on-campus BMO Harris banking, a massage studio, guest suites for visitors (and private dining room areas), a woodworking shop, a business center, a chapel (that accommodates different faiths), walking/biking trails, a gift shop, and Marquette is pet friendly (small pets). Marquette, of course, has all the usual stuff - library, billiards, patio space, gardens. I've never had a bad experience here. Employees are well dressed, friendly, helpful, and discreet with personal assistance. They are protective of residents, however, it feels like almost "Disney" in a way. It's like friendly yet very definite. I've gotten the feeling more than once that these employees would kick your a** if you tried to hurt one of their residents. The front desk people are helpful and knowledgeable. The website features a wealth of knowledge about community including strong knowledge about costs (Yes, it's expensive. Every retirement community is but I love that they're open about this kind of information). There are very few retirement settings where I think "I could live here," but Marquette is definitely one where I think "I could live here." I dread the day when I may actually need more help, but if I reach that point I sure hope I can find a place like Marquette to live.

Marquette rehab has excellent front line care but poor medical management for patients who do not…read morehave their own primary care physicians.

Our family recently made the difficult decision to remove my mother from Bickford after ongoing…read moreconcerns related to medication administration, hygiene support, communication, and overall consistency of care. Over the course of her stay, we repeatedly documented concerns involving multiple days of missed medications, highly inconsistent medication timing ranging from 4am to 1030am, lack of supervision during medication administration, missed meals, and prolonged hygiene lapses. After requesting a urine screen multiple times over several months, a UTI was ultimately confirmed only after visible blood was observed and outside testing was performed. What was most concerning to us was not a single mistake... we understand caregiving is difficult and emergencies happen. It was the repeated lack of follow-through, lack of communication, and the need for our family to continually monitor and identify issues ourselves. Memory care residents rely heavily on routine, oversight, and consistency. Families should not have to review cameras to confirm whether medications were administered or meals were provided. We truly hoped this placement would work and did not make the decision to leave lightly. In the end, for her health and safety, we felt we had no choice but to move her. No family should have to fight this hard for basic care, communication, and follow-through.

I placed my mom in Bickford as her health needs were increasing. I looked at it thoroughly and…read morewith an elder agency. The manager assured me that he or the assistant manager would be able to be reached at any time day or night. They gave me their cell numbers. There was a care plan in place for mom and the expectations for her care. Those expectations were not met. I was constantly having to be there to make sure she was taken care of. She was given a shower by a man when we were promised that would not happen. After just a couple of months there, she was left one night and not put to bed. She got up on her own and fell and laid there till 7:30 a.m. the next day. No one checked on her all night despite it being in her care plan to do so. She was gurgling when they found her and her oxygen level was down in the 80's. She spent 3 -4 days in the hospital after that. I can't tell you how awful it was to go through this and even worse for my poor mom. We obviously did not have her go back to Bickford. The department of health found them negligent. I had them review this case because I didn't want it to happen to anyone else. These events took place in 2024 just for reference. I was seldom able to get a hold of anyone at night there if I had any concerns. The managers didn't pick up their phones at night. The nurses there are expected to also serve the meals and pick up the phones. I wouldn't recommend Bickford at all. I was given many assurances and I did do my part to research the place. But when it all came down to it, promises were made that weren't kept. They were very slow to answer any concerns. Even after the incident with my mom, I never heard from the managers. They never asked how my mom was or what happened. The one aid that was on duty that night lied about checking on my mom. The department of health confirmed that. Don't put your loved one here.

When I came to Copper Trace this morning on what is likely to be my mother's last day in this life…read morebefore going on to the next, Alyssa the nurse told me there was a cart of snacks and drinks for the family in her room. Thank you to Megan, Aisha, Tammy, Jasmine, Michelle, Mandy, Alyssa, and Chad all who took care of my mom for the ten months she was at Copper Trace. May Jesus strengthen you in well doing and bring other employees to help with the work of caring for our loved ones.

if I could give a minus I would. this place was so horrible! there are a few good employees but…read moremostly not! rather than taking care of patients, the majority of the staff was chatting at the nurses station. it was a nightmare.

Wonderful independent living apartments. Beautiful rooms. Fun and inviting staff. Great food…read more I would be very comfortable having my family here.

After we found out my step mom was going to need some help, we looked at a few facilities in the…read moreNoblesville area. Our second stop was our last. We got a tour of the property on short notice from the director of maintenance, Rick. He was the most down to earth guy and he immediately put my step mom a at ease. The staff and residents were all friendly, the facility is very nice, though they're still finishing up some renovations, there were lots of activities, and the place really felt like community living (not like a hospital). They offer assisted living and memory care as well. My step mom loved it, the cost was reasonable, and we put down a deposit on the spot. If you're looking for a safe place for your loved one to call home this place is definitely one of the best options in the area. Also, the grounds are large and there's plenty of space to walk around. We just lived this place.

Extremely understaffed and unskilled staff in healthcare (nursing home) area. Residents with…read morephysical disabilities but sound mind are not given enough to keep them stimulated and have to wait long periods of time to go to the bathroom. They keep building houses, townhomes but don't pay their staff or hire enough to maintain the most important residents - those that need physical and metal health to live the rest of their lives with dignity.

I have a dear friend currently living in the Hoosier Village Health Center (Dementia/Alzheimer's)…read more Although Hoosier Village as a whole is a beautiful facility, I would be very reluctant to recommend the Health Center to others. The lack of attention given to residents, combined with observed sanitary concerns, has at times left me heartbroken.

My sister has been staying at Wellbrooke for several weeks now as a step-down after a stint in the…read morehospital, and has enjoyed several amazing experiences. She raves about the drives around the cities with a cadre of fun Wellbrooke residents, meeting new and wonderful people, playing bingo and especially winning, having daily faithfilled gatherings and eating really tasty meals. I've noticed that the staff are fabulous, friendly, caring and very attentive to her needs. As I enter the facility daily to visit my sister, I'm greeted routinely by very cheerful residents or gracious front area staff. There is not a day that I don't feel grateful for Wellbrooke's existence and attention to my sister's needs. This is the first time I've had any experience with a rehab institution and I couldn't be happier with the results. You can't go wrong choosing Wellbrooke as a second home for either a short term stay or a longer one if necessary. My sister will be going "home" to my house tomorrow and we will miss some fabulous people who have become very important to us through Ann's rehab stay. God bless Wellbrooke of Carmel.

My 94 year old mother went from Independent living to 5 days at IU North for Congested heart…read morefailure and COVID. It was recommended that she go to rehab. She arrived at Wellbrook by wheelchair accompanied by my husband and I. Upon arriving in room nurse came in. Weight, BP and TB test was done. Family questioned the COVID protocol since nurse was not wearing a mask. The nurse was surprised and left. Half hour- 45 mins went by while she was still in the wheelchair. I went to nursing stations to see what the plan was. We were told that Physical therapy and Occupational therapy would evaluation her in the morning. The nurse was questioned again about the plan for the present day and nursed repeated same answer. There was no orientation to the facility. There was no review of her current or past health. No one asked what her mobility was, her fall risk, her mental status. Her lungs, heart were not listened to. No skin check or check for edema in her legs. Loretta has been evaluation for several years due to incontinence and it has not been able to be controlled. There were several attempts to reach out to the nurse to give the nurse background on Loretta but were met with the same answer. We were told to wait until she was evaluated by PT-OT. Her family helped her out of her wheelchair and into bed. Family helped with her meal. Shortly after her meal she said she needed to go the the bathroom for a Bowel movement. Light was put on but no one came so family helped her. Day 2 there was a question on COVID isolation- We were told in the ER that she tested positive for COVID, so we were counting isolation from that date. After some confusion the Director of Nursing was consulted at he added 5 days to what we thought it should be. When I questioned him he berated me in front of the entire staff. The next day we were able to connect with the Regional Director of Nursing and she came back with a date that was even less then we had hoped. I only met one aid that had a smile and was friendly and she said it was only her 2nd week. Most of the staff breezed in and out of her room without a word and very unfriendly. We couldn't wait to move her out of there. I would HIGHLY recommend you look else where.

If you are considering Green House Cottage of Carmel for your loved one, please do yourself a favor…read moreand log on to the Indiana State Department of Health Website and look at the pages devoted to investigating complaints and medical negligence charges filed by both residents and family members. It will tell you how many times that State Investigators have been to the facility, the charges filed and the outcome of their investigation. The information should help you in determining if this is the place where you want your loved one.

My mom has been at the Green House cottages for 6 weeks now and has another 2-4 weeks to go. I…read morehonestly can't say enough good things. The new owner Brian is very hands on and is quick to answer calls and take care of issues. He knows all the residences very well and will sit and chat with my mom. He is very hands on in this facility. The director of nursing has been absolutely wonderful and honest and has give my mom extra attention and care when needed. The care staff is beyond kind and attentive. We had a few bumps in The road early on, but they have made up for it 10fold. They treat my mom like family and love her like their own grandmother. I'm at the facility daily checking in on my mom and so I know exactly what's happening at all times with her care. I know if my mom ever needs long term care, we have no doubt we would come here. My mom's biggest fear was having to come to a "nursing home" and now she's almost sad to have to leave. My heart is literally full with the love, care and attention my mom has received!!