If you are considering Green House Cottage of Carmel for your loved one, please do yourself a favor…read moreand log on to the Indiana State Department of Health Website and look at the pages devoted to investigating complaints and medical negligence charges filed by both residents and family members. It will tell you how many times that State Investigators have been to the facility, the charges filed and the outcome of their investigation. The information should help you in determining if this is the place where you want your loved one.

My mom has been at the Green House cottages for 6 weeks now and has another 2-4 weeks to go. I…read morehonestly can't say enough good things. The new owner Brian is very hands on and is quick to answer calls and take care of issues. He knows all the residences very well and will sit and chat with my mom. He is very hands on in this facility. The director of nursing has been absolutely wonderful and honest and has give my mom extra attention and care when needed. The care staff is beyond kind and attentive. We had a few bumps in The road early on, but they have made up for it 10fold. They treat my mom like family and love her like their own grandmother. I'm at the facility daily checking in on my mom and so I know exactly what's happening at all times with her care. I know if my mom ever needs long term care, we have no doubt we would come here. My mom's biggest fear was having to come to a "nursing home" and now she's almost sad to have to leave. My heart is literally full with the love, care and attention my mom has received!!

I cannot say enough about this facility, or as we call it, The Country Club. I have had numerous…read moreloved ones in assisted living homes all around the north side of Indy, Carmel, Westfield, and Fishers. This place is a gem - the kindest, warmest, safest, most delicious food, cleanest, attentive, and beautiful. The staff is off the charts great and they think of everything. My mom is a current resident and is so happy that she often asks if she can stay there forever. This is remarkable as she was begging to leave her last two assisted living homes. I cannot think of a single negative except for maybe driving thru traffic at the Fashion Mall to get there.

From the owner: Traditions at Solana - Senior Living at its Finest!read more

My aunt lived here the last two months of her life. I visited 20 plus memory care facilities this…read morepast winter. Grand Brook was one of the first and I worried my aunt needed more activity and action during the day. I went with a different place and it will be one of the biggest regrets of my entire life. I moved my aunt to Grand Brook at the end of April. I was desperate and just didn't know what to do and not wanting to make another mistake I spend half a day watching activities and lunch. I kind of just popped in after talking to Mark, who works in community relations. He invited me to come check them out. I fell in love. The people at Grand Brook really do care. The front office staff are all hands on when needed. It's what I liked best. I loved that they jumped in and helped whenever needed. I spent a lot of time there and am regretful my aunt didn't get to live long enough to take advantage of the family like feel. The facility had a home like feeling. She had a large room with roommate and there is a living room area where they gather to watch TV. The dining area is right in the kitchen so everyone can see the chef and see and smell the food being prepared. They always made sure my aunt ate something. She needed a lot of help as the days went on. She wasn't there long, but many of the staff really fell in love with my aunt. There were 36 residents, but I feel like they really give a personal touch. They of course can have staffing issues, but I never felt like it was too noticeable. The CNAs work hard and are always friendly. I realized more staff is better, because they all keep each other in check. This wasn't true at our last place. Several of the CNAs cried with me and comforted me when my aunt died. I spend the last two weeks there 12 plus hours a day and so many of the CNAs would pop in to just check on us. We had hospice, but we didn't really seem them as much. When we needed to move Mark and Karletta, the head nurse went out of the way to help me get my aunt moved over as soon as they could. I visited April 19th and my aunt was in her new home April 26th. No one in our entire 6 month journey from her fall and break of her femur helped us like Mark and Karletta. I will be forever grateful for them. I wish we had moved sooner, but I was worried about making another wrong move. My aunt was just getting settled and enjoying her time. I never worried about if she ate or did she get a snack she liked. I knew she was being well cared for at Grand Brook. The facility has 36 residents. 18 on each side. The activities are on one or the other, but the activity director always made sure everyone was involved and helped people back and forth. I liked if my aunt had made friends she could dine on either side. Usually my aunt was so friendly, but she was really struggling with Alzheimer's and some agitation. But as she she got comfortable she became happier. She liked having new friends. The garden and patio area outside is just amazing. They work so hard and making it beautiful! We spend some good times out there. She loved it outside and I was so happy we had that time. My only tiny complaint was the wifi issues. But I noticed my cell phone didn't really work even outside. It's kind of a weird area. My aunt didn't spend much time in her room anyway. She just liked to have her Alexa and tv hooked up and we were going to look into something, but never got that far. I always made something play and so did the CNAs and that was good enough for my aunt. She wasn't as picky about what she watched later. A lot of family and friends came to visit at the end and everyone really liked Grand Brook. My sisters were amazed how nice everyone was. The CNAs at the last place wouldn't talk to us. They also didn't talk to my aunt. But we never had that issue at Grand Brook. They treated my aunt like a person. They treated us like family. I would never hesitate to have a family member live at Grand Brook.

Trisha activities director is fantastic she is the best director and residents love her she does…read morethe most excited games, parties, elegant snacks and events, taking residents for walks. They love attending activities with her. Residents are safe with her. She's so pleasant and sweet.

If I'm being honest, there's little I fear more than ending up in some type of facility-based…read moresetting as I get older. I dread the thought. However, as a person with a disability whose last family member only recently passed away I'm aware that at some point I may need another level of care and support. Marquette, a Life Plan retirement community, is one of Central Indiana's better options. I've experienced Marquette in a multitude of ways - from visits to chaplaincy to friends who have lived (and continue to live) here to my own experiences. Marquette is located on Indy's northwest side. It's on a 47-acre wooded campus that offers independent living, assisted living, a health campus, short-term rehab, and memory care. They're getting ready to create a new area called "The Commons" to create a pickleball area (I really need to try that sometime), a lounge, a grilling area and more. As you enter Marquette (which used to be known as both Marquette Manor and Marquette Senior Living), you pass through a monitored gate entrance. I believe it's 24/7 and I've never been here when someone wasn't present. It helps to know the names of the different areas as signage is really geared more toward community than commercial. The different areas are clearly defined. This is a wooded setting with trails, a small lake, and an abundance of parking (though I'll say one deficit is that finding accessible parking if you're not a resident is difficult at times). Services include transportation (shopping, medical, events/outings), valet parking, bi-weekly housekeeping and weekly flat linen, healthcare at the on-campus Lynne O'Day Clinic, maintenance, lawn care, snow removal, emergency call systems, pendants w/GPS tracking, expanded basic cable/internet, all utilities (except phone), and free wifi throughout campus. Assistance in living is extra. Amenities include a variety of dining options in pretty amazing settings. This is a "facility," yet so often I'm amazed at what they've done to make it not feel like one. There's a more formal dining room, casual grill, outdoor dining area, and even a "Township Tavern." Marquette has an athletic center run by the National Institute of Fitness and Sports. There are wellness programs run by two full-time, on-site personal trainers. There's a performing arts center, on-campus BMO Harris banking, a massage studio, guest suites for visitors (and private dining room areas), a woodworking shop, a business center, a chapel (that accommodates different faiths), walking/biking trails, a gift shop, and Marquette is pet friendly (small pets). Marquette, of course, has all the usual stuff - library, billiards, patio space, gardens. I've never had a bad experience here. Employees are well dressed, friendly, helpful, and discreet with personal assistance. They are protective of residents, however, it feels like almost "Disney" in a way. It's like friendly yet very definite. I've gotten the feeling more than once that these employees would kick your a** if you tried to hurt one of their residents. The front desk people are helpful and knowledgeable. The website features a wealth of knowledge about community including strong knowledge about costs (Yes, it's expensive. Every retirement community is but I love that they're open about this kind of information). There are very few retirement settings where I think "I could live here," but Marquette is definitely one where I think "I could live here." I dread the day when I may actually need more help, but if I reach that point I sure hope I can find a place like Marquette to live.

Marquette rehab has excellent front line care but poor medical management for patients who do not…read morehave their own primary care physicians.

My 94 year old mother went from Independent living to 5 days at IU North for Congested heart…read morefailure and COVID. It was recommended that she go to rehab. She arrived at Wellbrook by wheelchair accompanied by my husband and I. Upon arriving in room nurse came in. Weight, BP and TB test was done. Family questioned the COVID protocol since nurse was not wearing a mask. The nurse was surprised and left. Half hour- 45 mins went by while she was still in the wheelchair. I went to nursing stations to see what the plan was. We were told that Physical therapy and Occupational therapy would evaluation her in the morning. The nurse was questioned again about the plan for the present day and nursed repeated same answer. There was no orientation to the facility. There was no review of her current or past health. No one asked what her mobility was, her fall risk, her mental status. Her lungs, heart were not listened to. No skin check or check for edema in her legs. Loretta has been evaluation for several years due to incontinence and it has not been able to be controlled. There were several attempts to reach out to the nurse to give the nurse background on Loretta but were met with the same answer. We were told to wait until she was evaluated by PT-OT. Her family helped her out of her wheelchair and into bed. Family helped with her meal. Shortly after her meal she said she needed to go the the bathroom for a Bowel movement. Light was put on but no one came so family helped her. Day 2 there was a question on COVID isolation- We were told in the ER that she tested positive for COVID, so we were counting isolation from that date. After some confusion the Director of Nursing was consulted at he added 5 days to what we thought it should be. When I questioned him he berated me in front of the entire staff. The next day we were able to connect with the Regional Director of Nursing and she came back with a date that was even less then we had hoped. I only met one aid that had a smile and was friendly and she said it was only her 2nd week. Most of the staff breezed in and out of her room without a word and very unfriendly. We couldn't wait to move her out of there. I would HIGHLY recommend you look else where.

My mom went to Wellbrooke for rehab after leaving the hospital. When I would go visit my mom's…read morebrief, gown and bedding would be soaking wet. I would clean my mom while I was there. I did address this with staff and it still continued. Rehab did the bare minimum with helping my mom get better. After my mom's discharge Wellbrooke sent my mom a $2700.00 dollar bill. My moms insurance stopped payment several days before the date Julie(social services person) told me. I asked her several times "What date will my moms insurance coverage stop" I made sure my mom was discharged by that date but come to find out the date was several days before what I was told. I wouldn't trust this facility.

My mother was at this facility for 5 years until she moved 2 weeks ago. The current owners bought…read morethe facility in November 2024 and sadly the place is almost unrecognizable. The Executive Director who had been there for 5+ years and who really made it the Caring Place it USED TO BE was fired in January. The chef who was lovely and very talented left as well. The food quality plummeted, the public hallway lighting was dimmed, the staff is no longer acquainted with the residents, the activities diminished, the laundry is lost or forgotten on a regular basis, housekeeping is hit or miss. Local management has no authority and every question or request is met with, "I can't answer that. I'll have to get with corporate." The answers never come. Rent for Mom's last month's stay was paid by ACH in May as normal and then taken from her account AGAIN in June. This was an obvious error, but I fought for 10 days with local and regional management to have the charges reversed. They refused. I finally was able to reverse the charge thru the bank. DO NOT TRUST YOUR LOVED ONES TO GRAND VICTORIAN OF ZIONSVILLE.

New management company started Oct 1, 2024. Turned over management team (Community Director,…read moreDirector of Nursing, and other key positions) in January 2025. As such, the jury is out on whether these changes will be positive.

I moved my parents to Bickford of Carmel in May 2019. I'm so glad I didn't see the only rating that…read moreis listed here in Yelp. One thing that people need to remember is that things change, and things have definitely changed at Bickford of Carmel! First of all, Mitch Backs is the Executive Director, and he is fabulous. He watches over the residents like a hawk. The first day he went to check on my mom, and he made her bed. He wanted to make sure everything was perfect for my parents, because he knew I was bringing them from a really bad situation at another facility. After four months this hasn't changed. I see him doing this for everyone, not just my parents either. He treats all the residents like they are the most special person in his life. They could be his grandma or grandpa. He's young, but he's sharp. Mitch knows what he's doing, and I've been impressed since day one. He also listens when you do have a concern. Remember, you're dealing with humans, so you will have an occasional issue. The difference from the last facility and Bickford though is they are far and few between, and they are taken care of. Bickford of Carmel is like a family. They find out in memory care, where my dad is, what they did in their life prior to dementia. They work at bringing that back to the person. My dad was a jazz pianist. He quit playing six months prior to coming to Bickford. Within 36 hours they had him playing again. I received a video text of him on the piano giving lessons to caregivers. I stood in my kitchen and cried. I knew he was home. Bickford of Carmel is family now. When I walk through the front door I get big smiles and waves. Residents hug me, and caregivers greet me by name. When I walk through the memory care door, I get waves and caregivers run to me and give me updates about their personal lives. They ask me about my day, and they ask questions about my husband or grandson. They are like my extended family. I feel at home when I arrive, and I'm sad when I leave. I know my parents are in good hands, and to me that's what is most important. I don't have any reservations about anyone at Bickford of Carmel. It's home to a dad that fought like crazy to leave his home, but he now calls Bickford home with a smile on his face.

Our family recently made the difficult decision to remove my mother from Bickford after ongoing…read moreconcerns related to medication administration, hygiene support, communication, and overall consistency of care. Over the course of her stay, we repeatedly documented concerns involving multiple days of missed medications, highly inconsistent medication timing ranging from 4am to 1030am, lack of supervision during medication administration, missed meals, and prolonged hygiene lapses. After requesting a urine screen multiple times over several months, a UTI was ultimately confirmed only after visible blood was observed and outside testing was performed. What was most concerning to us was not a single mistake... we understand caregiving is difficult and emergencies happen. It was the repeated lack of follow-through, lack of communication, and the need for our family to continually monitor and identify issues ourselves. Memory care residents rely heavily on routine, oversight, and consistency. Families should not have to review cameras to confirm whether medications were administered or meals were provided. We truly hoped this placement would work and did not make the decision to leave lightly. In the end, for her health and safety, we felt we had no choice but to move her. No family should have to fight this hard for basic care, communication, and follow-through.

When I came to Copper Trace this morning on what is likely to be my mother's last day in this life…read morebefore going on to the next, Alyssa the nurse told me there was a cart of snacks and drinks for the family in her room. Thank you to Megan, Aisha, Tammy, Jasmine, Michelle, Mandy, Alyssa, and Chad all who took care of my mom for the ten months she was at Copper Trace. May Jesus strengthen you in well doing and bring other employees to help with the work of caring for our loved ones.

if I could give a minus I would. this place was so horrible! there are a few good employees but…read moremostly not! rather than taking care of patients, the majority of the staff was chatting at the nurses station. it was a nightmare.