I don't understand why the old Remington reviews would be included with the Powerback (new owners)…read morebecause my PERSONAL EXPERIENCE is polar opposite. I had a total knee replacement July 18th performed at Stone Oak Methodist by Dr Christopher Phelps. I had an episode with my heart that required scoping the upper chamber for blood clots then shocking it back into rhythm so they decided inpatient rehab would be in my best interest. The ambulance driver that transported me to Powerback told me it was one of the better facilities he takes people to and he was right! From the moment I was wheeled through the front door I was greeted by EVERY individual I came in contact. Pleasantly, cordially, pleasingly making me feel very comfortable. I had absolutely no experience with a facility such as this and had no idea what to expect however, I do have 20+ years experience in helping people injured in automobile accidents and work related injuries. The therapy I received at Powerback was so far superior to anything I was familiar with you can't really compare the two. The medical / nursing care could not have been better. Anything I need addressed was done so virtually immediately, in a VERY timely manner. Personal needs from pitchers of ice to extra pillows or changes of linens were done GLADLY and I was continually asked if I had need of anything else. The facility is B E A U T I F U L and undergoing a major remodel of carpet and flooring. Private Rooms are large and nice, Equipment was second to none. I agree with the persons assessment of individuals, Bubba was exemplary but so was EVERYONE who took care of me. I was visited by EVERYONE on staff during my 10 day stay. Doctor Director, Staff Director, Nursing Director, Personal Case Manager almost daily. If I were forced to come up with anything negative to say, I had a light over my bed controlled by the call button remote that didn't work and even though everyone of those directors called maintenance, it was never fixed. The Nursing Staff is overworked as is every Nursing Staff in every facility in the San Antonio, you need to take a little personal responsibility for yourself and if you Pain Meds are PRN every 4hrs it would be logical to request at say 3 1/2. The food is Chef prepared, excellent and you can have delivered to your room or take meals in the dining room from the menu every meal. Snacks are available in between if your diet is unrestricted as well as a fine Coffee bar that is all inclusive. I am retired and my insurance is Medicare but I ASSURE YOU, if I had the most expensive Private Insurance on the market, Powerback Rehabilitation would be / IS my facility of choice. I go back in 9 days for my Right total knee replacement and I verified with my Surgeon I will go back for round two. Powerback put me 3 to 6 mo's ahead of a friend who had their knee replacement 2 weeks before mine and refused inpatient rehab. Van Payne

Be forewarned: 1. If you love someone referred here, ensure…read morethey have legal representation & know their rights & have an advocate to to help them avoid financial abuse. 2. The facility staff will threaten family members of patients that a case of neglect will be reported if the family member refuses payment or the family member does not coerce the patient to sign their paperwork. 3. The facility will release a patient that very obviously is in no physical condition to care for themselves. 4. The facility staff will not provide any contacts to help the patient get an advocate. 5. Unfortunately your family member may be abandoned at their home where an injury will quickly occur because the facility staff doesn't have the ethics to care for patients.

I have just been discharged after working with Dr Kemi for 4 weeks, 2x's a week for lower back pain…read morecaused from a bulging disc. I highly recommend her to anyone who is seeking physical therapy! She is incredibly kind, patient and most of all knowledgeable. She takes the time to make sure you are doing the proper work to strengthen the areas that need help, but also ensures that you understand why a particular exercise or stretch will help you and what is doing for your body. Because of her help my lower back pain is pretty much gone, but best of all I have the tools I need, which I learned from her, to help manage my own stretching and exercising on my own to help strengthen my body and prevent future pain and discomfort. She is wonderful and so is her staff! You will not be disappointed, and your body will thank you! :)

I was referred to 3A's by my Internist due to lower back and sciatic issues. From the first phone…read morecall to set up my consultation, I knew this facility was a winner! Everybody on the staff is friendly, helpful and enjoyable. Dr. Kemi LISTENS to you! Her notes on trouble areas and treatment are extremely detailed. She easily explains what she's going to do and why. Dr. Kemi is an absolute joy to work with. Yes, some things we did were difficult and painful, but I still looked forward to each session. I could feel the progress on a weekly basis. The facility glows with a positive attitude. I was discharged after going twice a week for 2 months. Dr. Kemi was extremely thorough in going over all we did during my time at 3A's. I highly recommend 3A's Therapy Services!

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

I visited my aunt at Wurzbach Nursing and Rehab this past weekend and had mixed emotions. On one…read morehand, I want to give a huge shout out to the nursing department for really upping their game with resident care. The gentleman handling the hydration system is doing an excellent job; my aunt used to get frequent UTI;s but this new focus has clearly made a massive difference for her health. However, it was still heartbreaking to see her just sitting in front of the nursing station with no engagement or activity. My mother confirmed that while weekdays are a bit better, the weekends have almost nothing planned. I kindly ask admin to please consider adding more engagement activities during the weekend, so residents have something to look forward to besides the church services. The medical care is improving; we just want to see the social engagement meet the same standard.

Been there about 7 times this year, always smells bad, counters in rooms are sticky, floors are not…read moreclean. Front entrance always looks nice but got to go to halls and rooms. Staff are always standing around on phones like they don't want to be bothered, playing on social media, no smiles, no warmth/liveliness to rooms-just old white paint, beds that are from the 50's, when use buzzer for staff and no one comes.

This is such a wonderful place. My wife found this place after long hours, days, of researching…read more This place is a complete change from where she was staying before. The rooms are clean. My wife's grandmother smells nice. There are nurses constantly checking on her and they are very informative. My wife and my Mother in law asked me to sit in with them for a meeting they have every three months. I did not speak much. I just listened to the nurse and the head administrator explain how things were going with her grandmother. Medications she's taking, her progress, etc. I am relieved. My wife had been stressing about finding a good place for her grandmother. So if she's stressed, well all the husbands know, than I'm stressed. Lol. Anyway, this place is full of life. I started to take pictures, but I was not allowed to take pictures of the residents, I was told by a nurse, but they had no problem with me taking pictures of anything else. It was for the protection of the residents, which I totally understand. Good for them, protecting the identity of the residents. Everyone there seems so happy. They even have a beauty salon in the home!!! They have activities and they encourage the residents to do whatever they want. They don't force them, they let them go at there own pace. I am relieved. When I saw grandma sleeping, snoring, lol, I knew everything was going to be alright. Oh and I asked some questions about employment tenure. Almost all of the workers there have been working for the nursing home for 10 years+! That's a great sign, because you don't stay at a job that long if your not happy. Thank you for taking care of our grandmother.

This place is wonderful. It is definitely an older building but the great staff more than makes up…read morefor it. From Administration to Nursing to Maintenance Staff, everyone is helpful and kind. The facility is always clean and a great effort is made to make sure the residents are happy and well cared for. I definitely recommend this facility as it gives you peace of mind knowing your loved one is in great hands.

There is no communication between department'. I asked a day nurse a question and she informed I…read moreonly answer nurses questions!! Rehab dept does excellent work- *****, spouse entered after a month w right side paralyzed after 1 month of rehab at hospital-barely standing. 58 days later walked w a walker home. The biggest problem that occurred -no communications w me that she was going to be discharged from the dept head. Out of blue I got called on a Tuesday that she is being discharged Saturday. I got no help from case manager: he didn't call me or assist until I complianef to general manager then he came to her room w 4 names of home health companies and #s on Thursday 4:30 pm and I had to make a choice by Friday --If you're not an MSW you don't know what to do. The night nurses and aids we're ***** Day nurses 1/2 *****, other 1/2 c- (a family member observed her punching button for help w pain meds, 20 min later punched again.. aid came by and turned off the light and said would tell nurse; no one came for another hr. Food staff were always helpful w + attitude. The facility is beautiful, clean and would be a great place if staff communication wasn't so dysfunctional and case mgr not performing at such a bleak level : F If u could do outpatient rehab that would be excellent... I do not recommend We crashed and burned w a hard landing!!!

ZERO STARS IF I COULD!! They do NOT have Respiratory therapist, they compound orders and nurses are…read moretoo stupid to question the double order and clarify with physician. Your relative will leave with bed sores, lowest quality nurses are here because no one else will hire them, they get angry when questioned, won't give service to patients needs, yet mark off as done. PT takes long to provide therapy so you can have little progress and end up paying yourself with longer time. Send your relative to a hospital rehab!! These are scammers! CNA'S work hard though but won't clean patient for about an hour. BEWARE!!! YOU'LL REGRET IT JUST LIKE MY FAMILY DID!!!

My mom stayed in the Health Center for a few days for respite care so I could go out of town for…read morethe weekend. So, this review is not for the assisted living campus, which was absolutely gorgeous. The Health Center is at the far end of campus and looks like a typical nursing facility building. The good: *It was covered by my mom's VA benefits *the staff was super friendly *It was clean *It was secure *As soon as my LO started exhibiting wandering behaviors, they put a "wander bracelet " around her ankles a warning alarm would go off if she got too close to one of the doors. *They are thorough when it comes to instructions about medications *They will call you and maintain good communication if there are any issues while you are away. The bad: *The Health Center is, for all intents and purposes, a nursing facility, and as all such facilities these says, they are likely understaffed and have to put some of their late stage memory patients in the hallway if they are wheelchair bound, for supervision purposes (Its better than them sitting in their room without supervision) I say this only so that you are prepared if you are a first timer *It is sometimes difficult to get anyone to answer the phone until my mom was actually in the facility. The receptionist will forward you to the Health Center but anytime you try to leave a message the phone disconnects as soon as the voicemail message "beeps". Once my LO was admitted, all I had to tell the receptionist was that my mom was a patient and I needed to talk to the nurses station. *If you dont have EVERYTHING labeled with your loves ones name, and I mean EVERYTHING... you will bring your loved one home with 1/2 of what they came with. I imagine this is typical when you have a loved one with memory issues. They wander into rooms not knowing if it is their room and commence to get undressed for bed , and when a staff member discovers them, how are they supposed to know what needs to go back in their actual room when they are escorting your LO back? Lesson learned. That could be one reason. But it could also be the other way around... perhaps other patients wander into your LOs room and pick up things thinking they belong to them. Whatever the reason... for a temporary (respite) stay - label everything and leave instructions for the staff to call you if they find anything after you leave.

First class French bakery - just like croissants and baguettes in Paris - looking for more baked…read moregoods in the future for this newly opened bakery. Merci!

Why do all nursing homes and convalescence centers smell the same? If you've ever visited such a…read moreplace, then you know the odor to which I refer: an unpleasant bouquet of 2-nonenel (an unsaturated aldehyde), benzothiazole, dimethylsuplohone, urine, boiled cabbage, mushy poop ("Type 6" on the Bristol Stool Chart), and Vick's VapoRub. Yes, "old people smell" is a documented phenomenon, but must the *entirety* of *every* such facility reek of the aged? Do these places spray "Old People-Scented" Fabreze all over the place? But I digress. The Bridgemoor -- a relatively new rehabilitation center located near the Medical Center -- does indeed smell of granny and grampy, but the facility is immaculate, the staff are friendly and attentive, and the cafe fare is surprisingly good. My dad convalesced here last week after undergoing hip replacement surgery and was mostly satisfied with his stay. Judging by the facade, I initially mistook The Bridgemoor for a swanky apartment complex. The inside is just as fancy, with marbled floors, local artwork, and even a fireplace near the entrance. When my mom and I first entered the facility, we both agreed that it looked more inviting that most mid- to upper-range motel chains. My dad's room included all the amenities, such as a large HDTV, a huge walk-in shower, and plenty of closet space. Most medical facilities trigger my nosocomephobia, but I felt mostly comfortable here. The room felt comfortable and inviting, not clinical. Despite suffering from a touch of post-op soreness, my dad was able to fall asleep easily. That's admittedly not saying much, though, because he's deaf and could sleep through a B-17 bomber crashing into a silo filled with nitroglycerin. Pappy also bestowed much praise upon the male physical therapists employed at The Bridgemoor. His favorites, Eric and Ryan, were patient and helped him become accustomed to using a walker. My dad was much more critical of a certain female therapist, who was too tiny to handle his 236-pound, 6' 1" frame. Furthermore, she failed to consider his idiopathic neuropathy, pushing him beyond his comfort zone. Note to physical therapists: listen to your clients when they tell you enough is enough! The food at the cafe, Dietrich's, was much better than I had expected. The club sandwich I ordered on my first visit was plentiful and made with real turkey breast, not the processed garbage found at most supermarkets. The bacon was crispy and fried to order, the bread was fresh, and the tomatoes were ripe and juicy. The biggest surprise of all: homemade potato chips! I never would have expected to find homemade *anything* at a rehabilitation center, yet there they were: hot, crispy, and topped with a light dusting of salt and lemon pepper. The tuna salad plate I ordered for lunch on my followup visit also tasted homemade and was a huge portion for only $4. Now, I won't go crazy and say it was "hands down the best ever," but it was at least comparable to lunches I've had elsewhere in town. If you are looking for a rehabilitation center near the Medical Center, then please consider The Bridgemoor. It's clean, comfortable, and affordable at just $20/night (with insurance, of course). If "old people smell" gets to you, then order your Breathe Wrong Nose Clips (TM) in advance from yours truly! My comfortable clips force you to breathe the wrong way: through your mouth. They're ideal for nursing homes, emergency visits to 7-11 bathroom stalls, and uncomfortable elevator rides with hobos. P.S. My dad left the facility a week ago today and is doing great. He doesn't smell old yet.

Let me begin with the positives. The staff at Bridgemoor are professional and friendly. Everyone…read moreseems more than happy to help the patients. Now the negatives. The food was often cold. The scrambled eggs were straight out of the freezer, the toast was soggy. I thought I'd have to buy a cow in order to get milk with every meal. And no such thing as coffee in the morning until breakfast was served (coldish coffee, of course). The exception to the helpful people was the people who brought the food. They put it down on the tray table and scooted out of the room like the devil was after them. Oh yeah, salt and pepper were parceled out like gold, even for those of us not on restricted diets. When I tried to call the kitchen to request hot food or some other adjustment, I got a recording saying no one was available to take my call. I was forced to call the administrator to have my concerns met. The worst by far, however, was that there was NO hot water in the bathroom. If I turned the control Just right in the shower, I could get barely lukewarm water. Every shower was a cold one. Finally, IF I had a doctor, he was the invisible man. I have vague memory of a man coming in and saying he was my doctor and then getting out of Dodge as they say. I did see a nurse practioner a couple of times and she seemed interested in her patients. Because my stay was a short one, I could put up with the shortcomings, but I would advise any one who is staying for more than a week, to think hard before choosing Bridgemoor.

I would not recommend Remington Transitional Care of San Antonio. My grandmother was a resident…read morehere and passed away while in their care. During her time there, there were long stretches where no one checked on her unless we went to the nurses' station ourselves. She was left waiting for help, and it often felt like she was an afterthought instead of a person who needed regular attention. Losing her is already hard, but knowing she spent her final days feeling ignored hurts even more. Families trust facilities like this to watch over the people they love; in our experience, that trust was not honored.

Don't be sold on the amenities of this place. While it it sold as "resort style " therapy its Motel…read more6 at best. The nursing staff is Overstretched with being assigned too many patients and all are recovering from major surgery. Your loved one will have to wait for meds and if the Doctor hasn't ordered stronger meds all they will give you is weak Tylenol. When we checked in the nurses assistant were trying to pull my mom off the transport chair so the guy could leave. When I came in is when they finally put on the gate belt and the walker so she can steady herself. They will often forget to put on the gate belt. There are no hand rails on the beds, to use to prop yourself up. , our room was to have a directory and it took them 3 days before we received one. . The fridge in the room did not cool, I had to ask for a lamp from an empty room, and since I was staying with my mom, they offered me a cot but took them 2 days to find one. The therapy is to be 7 days a week both OT and PT. After the first evaluation. We were told the next day my mom would have one therapy in spite of their policy showing that it's two. Today. 12/22 she received zero therapy. When I called the director of therapy ( A PTA not a PT) he kept insinuating that I was lying, my mom was lying and that she was scheduled for therapy with Keisha. When I asked how he was planing to make up the difference for this miss, he kept insisting that he had my mom on the schedule continuously interrupting me and never apologizing , still continuing to defend his staff also while mentioning that he was having dinner with his son. When the previous day he mentioned to call him day or night. This is stating to be a resort of world class lies and 0 empathy for the patients they serve. Skip this and try to get your loved ones in acute care.