I purchased a new refrigerator. There is a 48-hour window that if something is wrong with the refrigerator to call the store. The company delivering it reversed the doors. Basically, they damaged it when doing that. The longer it sat the more the door sagged. It was after 48 hours that we noticed it getting worse. I called 5 days after it was delivered. They refuse to correct the problem. We should have gone to Southwest appliance. We will in the future and NEVER buy another appliance from Home Depot. read more

The selection at this store were average at best, the soil was not what was advertised ( but that's the manufacturer), the plants were expensive and not well. The service was even worse. Hard to find anyone and weren't much help when I did find one. Didn't look like any trucks were delivering, so I don't know where they were and some I did see where too busy talking to each other or on their phones. read more

In an environment where the workers should know what they are talking about, this home depot is lacking. I have been twice this week and both times I was informed to look it up online because they didn't know. Then I was also told so its online inventory for our place of business is seldom correct . It is not the most helpful place by any means. I gave it 2 stars because One gentleman in the paint section actually knew what they were talking about and were professional. read more

Purchased cabinets, counter tops from them. Back in March. Yes COVID caused delays on supply. How does a company only send a half order of cabinets and leave counter tops not completed? Multiple attempts have been made to get kitchen done. I am sure employees at Home Depot would not want their kitchens like this. Today we received a message at 8:48am for a 9 am appt that was cancelled. Worst service ever, Home Depot needs to be accountable. Everything was paid in full of course before install. James and Maria are of no help with their investigation of job not being complete. Maria has poor progress on dealing with complaints. This store is horrible. Recommend going out of Brownwood for major purchase. Today is 10/17/21. Cabinets are still not on the wall and only have bottoms. Counter top was put down as complete and we are still struggling to get it done read more

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Bro give my mans Danny a raise I went in there and he show me some discounted light and also directed me on what nails to buy to hang them up hands down like bro give him employ of the year he's so nice and helpful like bruhhhh and dis Home Depot is solid too not the best I ever been but it's up there read more

The staff doesn't have time for helping customers between playing grab-ass with one another, even when there are few customers in the store. The shelf that was supposed to have our product was empty, so we stopped an employee before she could run past without making eye contact to ask if they had more in stock. "I don't work in this department but wait here and I'll get someone." Ten minutes later, we flagged down another employee, and got the same line. After several minutes she reappeared, escorting another employee who worked in that department. We asked if there was more product in stock. "Nope. What you see is what you get," he replied, in that smug Home Depot employee tone. You know the type - they ooze disdain for anyone who dares ask for help. I gave them two stars because I'm sure they did a great job restocking our bulging cart after we walked out. read more

Went to get numerous bath items. My purchases totaled $650. Not a huge amount but a decent purchase. Saw 2 small, all black storage tubs perfect for keeping stuff in the trunk. After 3 employees watch me self check (only one lane had assisted checkout), she runs over to look inside the two tubs to make sure I had not packed them full of items. I know that is a reasonable thing to do but you would have thought she was saving the world. Hey Home Depot, how about making those employees actually work and check us out or you can give me a discount for self check out. read more

One of my biggest pet peeves about going to one of the big box home improvement stores, is the fact that when I can't find what I'm looking for, I also can't find any employees to help me. However, this is not the case at the Home Depot in Brownwood. This store is pretty much the same as most Home Depot's, as far as what they offer for sale, but what makes it different is the high quality of the people they have working there. Most days, when I walk into this store, I rarely make it more than 60ft inside before someone is asking if they can help me find something. The employees here seem to be happy, have friendly personalities and genuinely care about helping the customers. No matter where you are in the store, you will find someone nearby that is ready, willing and able to help you solve whatever home improvement issue that you may have. Whenever I need parts or products for around my home or I need something for my gardening/landscaping, I always stop by the Home Depot first. read more

Drove an hour here to pick something up and they closed early 5 minutes ago at 6:00pm

I've had exceptionally good service at this Home Depot. They have also helped out on a project our non-profit undertook by showing up on a Saturday and gave us a big boost and hard work (and lots of fun and laughter) in getting it done. They have a place in my heart for their generosity. I came in today with a problem with a water pump feature in my fish pond. Two guys cheerfully helped me solve the problem, and I was on my way. Thanks! read more

This is one of the best Home Depot's I've shopped at. We've purchased windows-in stock and custom ordered, paint, cement that we had delivered since we needed 4 pallets, garden supplies, wood, a bbq grill and much more. Each time we've had wonderful service. I've been to other stores where you had problems trying to find someone to assist you. We enjoy shopping at this store and enjoy bringing our dog as well (must be on a leash). The classes offered so far haven't intetested me, but as a whole have had a great shopping experience every time. read more

Needed help in gardening supplies, went to ask clerk to call for help, waited 20 min.s, no one showed up. Went to Ag Mart next day, 5 star service. read more

Great deals. Always have tools and grills on sale around holidays. Forth of July and Memorial Day has excellent sales.