Back to back dissappointment with Home Depot installation process. Bought a ceiling fan and paid for Home Depot installation (HR Phoenix Electrical). Paid $300 and installer left exposed ceiling around the fan (see pic). Then ordered a storm door installation. Paid $40 for Home Depot person to measure. Never heard any followup once measurements were done. Went to the local store and got a very confusing non-solution. Will probably look elsewhere or DIY. read more

The Home Depot - Exposed ceiling. - Nurseries & Gardening Near Me - Burleson, Texas

I brought in some mosaic tile i purchased for my nee build. I can't find my receipt. In the past I've always gotten store credit which is no problem as I've spent about 20k at home depot so far. The lady at the return desk had an attitude and told me that's no longer policy. I purchased more than I needed so id know for.cerrain id have enough to complete my project and return what I didn't use. She said that home depot no longer does store credit returns. I wish id have been told that before I over purchased material. There's nothing posted anywhere stating this policy either. Apparently spending so much money and being a loyal Home Depot customer no longer matters. Thank you Home Depot for pitiful customer service! read more

Waste of time. HD Burleson TX. Yelp says they do appliance repairs. Called and 5 transfers later was told they don't and acted like I didn't know what I was calling about. Nice job. read more

I purchased a grill for my Husband for Fathers day. It was delivered as promised on Saturday. I was at work so my Husband was suppose to be surprised. Boy was he surprised. The grill is dirty, dented, tweaked, and broken. I called the Burleson HD because that is our HD and we shop there always. I spoke with a manager on duty. She was the rudest, most unprofessional person I have ever spoken too. Needless to say, the Mansfield HD is taking care of the issue. Megan from Mansfield was most apologetic and assured me they will pickup this grill and get a new one out, so Fathers Day will not be totally ruined. I could go on and on about the Burleson HD but I will not. The 1 STAR should say enough. read more

See all

My husband and I had to purchase several new appliances in the past month we had excellent help from Ken and Jamie, and they both went out of their way to help us, which is not always the case in some stores. Very pleased customers. We will continue to buy from Burleson Home Depot. Karen Bolin read more

LOVE. THIS. PLACE. I will go here the rest of my life. Service is always good and I almost always find what I'm looking for. I was needing loading help and a really nice young man helped me. Very polite. Lowe's sucks. read more

I'm doing a home project and I decided to use Home Depot instead of lowe's this time. I have to drive past the lowe's to get to this H D. I went to H D this morning to return something I bought last week and that kart went just fine. When I went to get the correct item the aisle was closed. I know at times this is necessary. I ask when it would be open an emp. Said he would check. He didn't come back. I waited some time and finally gave up and went to lowe's and got my joint compound. I think I'll just stick with Lowe's. I also checked their siding and it was $4.00 a sheet less than H D and using my lowe's credit I get an extra 10% off of some purchases. read more

The rental department here will absolutely take advantage of you. Stay far away. In a 2 day rental they added on huge charges for retuning it 2 hours past the return deadline, I thought two days was two days, not 2 hours late equals $130 extra. read more

I was in the market for replacing old carpet and wanting it installed as quickly as possible due to move in dates. I called around and Home Depot promised the quickest and easiest installation. (3 weeks including ordering carpet and install) Having experience with Home Depot, I figured it was a safe bet. It is now 8 weeks since I first ordered the carpet, and still no carpet. I have actually been without any carpet at all for over 3 weeks. Home Depot contracts Cooper Installation Services for carpet install, and they have been nothing less than incompetent and unprofessional. I have never written a Yelp review before and I am an extremely rational and patient person, but this situation has sent me spiraling in the worst way. I have had install scheduled 5 times now, and the installers have either allowed the carpet to get soaking wet in the rain forcing me to have to reorder the carpet, or not showed up at all on the install date. The fact that Home Depot still contracts this unreliable, unprofessional, incompetent company tells me they are very corporate and do not care at all about the perception of their brand. I was a previous advocate for Home Depot but will never be shopping for any home improvement services here EVER again. read more

The Home Depot - The lack of carpet in my loft - Nurseries & Gardening Near Me - Burleson, Texas

Don't go with Home Depot for anything. I gave them 2 chances. 1 was for granite countertops in my kitchen. All said and done they screwed that up and tried to charge me a extra $1000. I went with another company (great job) and they did the job for what the measurement called for and stated that the Home Depot service provider was trying to gouge me for the extra $1000 dollars. When I took this to Home Depot before going with this company that confirmed my suspicions of the money gouging Home Depot did nothing about it. Fast forward to today. I set an appointment for my backsplash quote today (Memorial Day) stayed home from seeing my daughter in Austin for the holiday, to get a text message from Home Depot service provider stating that they do not do backsplash only. I had a in-depth conversation with the Home Depot rep who set this up and also with the conversation call 2 days prior to my appointment. Both were very clear that it was backsplash only. So here I set on my holiday doing nothing because once again Home Depot has failed so beware the convenience of their service is not worth it. Do as I am and go to a local company that takes pride in their service, reputation and work. read more

We purchased $600 in new Ryobi lawn equipment yesterday and 2 out of the 3 items we purchased were immediately defective. We took the mower back yesterday because it wouldn't start after assembly... taking the time we were going to spend working on our yard to do so. The customer service employee did not apologize for the inconvenience. We exchanged it for another one. We attempted to work on the yard again today and, less than 15 minutes in, the trimmer/edger swivel head would not function. So, yet again, we had to forgo working on our yard to take the equipment back to the store. At this point, we were justifiably frustrated. We were met by a different customer service employee this time. I asked how their quality control operated and she said, "I'd talk to Ryobi. Then she said, in a snide manner, "I do use Ryobi myself." I said, "So you don't stand behind the products you sell?" She said, "Um, no." It was as if it was our fault for choosing to buy a product from them that doesn't function from the moment we took it out of the box. No apology and no attempt to make us feel better about shopping at her place of employment. She wanted to have someone try to fix it. I told her we just wanted our money back. So I guess Home Depot doesn't have any sort of quality control for the products they sell to their customers and, according to their own customer service personnel, they don't stand behind the products they sell. We have owned several businesses, both service and retail. I cannot imagine selling anything that we were not prepared to endorse and I cannot imagine an employee of ours telling a customer that they think one of the products we sell isn't quality. I also cannot imagine openly stating that we do not stand behind the goods or services we charge our customers for or treating a customer as if it didn't really matter if they continued to be a customer of ours or not. Everything is from the top down so I don't see any reason for contacting a store manager. They have obviously created an environment of apathy and trained their employees poorly. read more

This is one of my favorite places as a homeowner. I'm always greeted by staff, who seem genuinely interested in their jobs and helping others. Today, Mr. Jesse helped me to pick out some paint as I got a bug to redecorate and my mother told me years ago the best way to refresh your home look is to paint! Having looked at my perplexed face as I pondered whether to buy eggshell, flat, or semi gloss, Jesse kindly explained the difference to me and even showed me the difference between the paints. I appreciated his candid conversation and took his advice on yellow paint. I was pleased with my selections and can't wait to see how it all comes together! read more

If I could give 0 stars I would. Dealing with Home Depot for the purchase and installation of two bedrooms of carpet has been terrible. I purchased the carpet through a promotion advertised on a hand written sign at the store. I provided accurate information to the sales person. When the price went up $557 I was told that I didn't read the fine print! There was no fine print on the only sign I saw. It said NO HIDDEN FEES and NO SURPRISES. Then the installation company Cooper Installation tried to tell me I would have to pay for testing of the glue under the floor they have to remove. Now the tear up and install will take 4 days???? Tear up on Friday but won't install til Monday. This is one of the worst cases of "bait and switch" and poor customer service I have ever experienced. read more

The Home Depot - This is the sign - Nurseries & Gardening Near Me - Burleson, Texas

My local DIY stop. Store is clean and (for the most part) well laid out. Occasionally they are out of the item I'm looking for, but it's pretty rare. Price shop if you're coming for a more expensive item, as there are times I can find the same item for less on amazon (assuming I'm wiling to wait for it to be delivered). read more

If i could give lower than one I would. Bought a new frig and it started leaking from the ice maker right after it was installed. HD would do nothing about it.Said I had to call the delivery co which could not come back for 3 days, HD is at the mercy of some 2bit delivery co. What a way to do business. Do yourself a favor and go to Lowes, they have their own delivery people. Will never buy anything and I mean anything from HD again read more

I wish they would enforce the state mandate that people must were masks in the store. I saw several people with no mask and several employees with them under there nose. read more

Let me start with this: I love this Home Depot! I remodeled an entire house, top-to-bottom, and purchased 100% of the materials here. I added a 500 sq ft patio to my new house and bought most of the materials here. For every project, large or small, I only shop here. Why didn't I give them five stars? Chania, the cashier in Garden, was unspeakably rude yesterday. Please don't fire the young lady. But, please give her a long lesson in manners. "Hello" and "Thank you" might be a good place to start. read more

This Home Depot has the friendliest employees!! There's a lady with short pixie cut blue hair and she is so sweet. And is always very helpful. Even remembered my dog's name! read more

Hey, guy in the apron! I need hel.....where are you going? Excuse me, ma'am? I'm looking for a....why are you running from me? Sir, do you know if this will fit? It will? What do you mean you're just a customer and you don't work here? You should, you're the only one helping me! read more

All home depots have carts for the disabled except this one in burleson. I have been asking the manager why they only have 2 broken electric carts for 4 years he just says I don't know . I bet they got 20 parking places for the disabled and no carts .The two they got will die with a buggy full of stuff every time. No body cares, its like if you got a disability they don't want you in their store. read more

It's home depot... nothing extraordinary. HAHAHA the hot dogs outside always smell great!

I'm about 50/50 on this location. Half the time I get helped by someone that knows their stuff and will go out of their way to help. The other half of the time when you CAN find someone they make you feel like a bother and point in a general direction on the other side of the store and send you on a wild goose chase. If you know what you want and where it is located, this store is as good as any other Home Depot. If you need assistance you're odds are the same as flipping a coin. read more

WORST HOME DEPOT EVER!!!! I placed an order on 11/15 for lumber at the Pro Desk to have delivered. They said they could not deliver until 11/22 since they did not have some of the lumber in stock and would have to order. Then I noticed they were trying to charge me $150 to order a $29 piece of wood. I told them to cancel that piece and deliver the rest. Waited and waited, still no delivery. Is now 12/8 and still no delivery. Called to cancel order so I could go somewhere else to get the lumber for a job I am already behind on and was told I would have to pay 15% of order to cancel. They "claim" the order is ready but still can't deliver until 12/11. NEVER USE THE PRO DESK AT THIS HOME DEPOT!!! This review is step 1. Next, file with BBB. read more

Very helpful associates here, clean store, easy to find what you need, they are wonderful

I've shopped their numerous times and I find the store very clean, the personnel are very friendly and I always seem to get what I need. I will continue to patronise there until they give me reason not to. I'm very pleased with this store and it's location. read more

Love The Home Depot. It is my favorite store. Employees are always helpful and courteous. I wish they sold food too.

I must say when I go to this Home Depot their Customer Service is the best they go above & beyond to try & help you & they don't mind to do it. Thanks, Home Depot! read more

Friendly people will go above and beyond to help you. I went in to buy light bulbs and was asked 6 different times if I needed help

Another box store about the same as the rest. Hard to find someone if you need help, but that is normal for a lot of places. The stand behind the products and have no problems there. read more

We have a custom wood shop and spends thousands at Home Depot every year. Most of the employees know us and we are always given excellent service. It can be a little difficult to get someone to cut wood etc. during peak times, but that's to be expected. Home Depot has been, and will continue to be, our go to home improvement store. read more

Great store! Always stocked with merch and friendly sales associates.

Since we live in the country, we have a lot of projects on the old house. Home depot is my go to place when I need stuff. Always lots of help from the workers. read more

This is the best home depot to go to. But the behr paint they sell is really going downhill all you can get is enamel paint now its like using watercolors coverage is horribal now .it used to be the only paint I used but guess I will have to start using a differ ant brand . read more