We bought a fridge from Gorman's in February and 3 months later the freezer isn't working properly…read more Still under warranty and despite our follow up with their customer service, there has been no follow up or resolution . We had one service call and the guy thought it was a Freon leak but didn't know for sure and didn't fix it. This has been going on for months! Don't waste your money with them. The worst customer service I have ever received. I think they are putting us off and letting the warranty run out so they don't have to do anything.

Bought over 25000 in appliances. Worst decision i made. First off the delivery company was a…read moretotal disaster. Partial deliveries, wanting to come weeks after they delivered the wrong stove( thx Joe from Stoney Creek) and the refridgerator was delivered with the wrong handles. When the fridge was unpacked and moved into place by 2 people a screw was protruding form the underside and scratched the floor moderately deep neccisitating replacing a section of the floor. Customer service keeps delaying answering me and gave me a check for the materials but not the install cost. They then directed me to Jenn Air for the rest. I bought thru Goemans I should be able to resolve it thru them. Very poor customer service and the manager of the store another Joe couldnt get me off the phone fast enough. Save yourself the aggravation buy somewhere else. I have to admit this is the second time I purchased with them the first time they scratched my new floor again but i dealt with the store and resolved it. NEVER AGAIN WILL I DEAL WITH ANY STORE THAT IS AFFILIATED WITH GOEMANS AGAIN

Peter Martin's employees delivered my washer and when they realized there were clips on the bottom…read moreof my barn doors, I went to my basement (my trap door basement in the winter) ans got them a screwdriver. They didn't use it then they broke my clip, shoving the washer in. I called Peter Martin and spoke to him and he told me to replace the clip. I couldn't find the clips by themselves and then I got very ill. The next time I called Peter he had no recollection of speaking to me, could not find my file and when he did he only could find my email I wasn't even given a name. He said he could not remember speaking to me about my claim and then yelled at me because he couldn't find any of my information and then he hung up on me! I am disgusted by the way he treated me. His customer service skills are very lacking and considering they are supposed to service their own products, the fact that he didn't even have my name written down is quite disappointing. The way he treated me was vile. I would not recommend buying a product from him ever and he is a complete rude individual. I do not care how long he has been in business I would prefer to get my money back than to deal with him or his rudeness ever again! Photos attached. This is jow my barn door looks now thanks to him and his son who did my delivery.

We just bought a Frigidaire washing machine from Peter Martin Appliances and it's fabulous! Really…read moregood quality and it holds a lot of laundry. The men who took the old one away and installed it were efficient and friendly (the whole thing took them about 20 minutes!). Very happy.

1 star - Extremely disappointed with their policy…read more We purchased a stove from this company that cost over $1,000. When it arrived, we realized it was not what we expected and we didn't like it. We contacted them the very next day to request an exchange. The stove had not been used and was still in the same condition it arrived in. Unfortunately, we were told that they do not allow exchanges or returns. As a result, we are now stuck with a stove we don't want. For such a large purchase, it's very disappointing that there is no flexibility in their policy, even for an immediate request on an unused item. It leaves customers feeling like their money doesn't matter. This was my first purchase with this company, and unfortunately it will also be my last. There are plenty of other places to shop that offer more reasonable and customer-friendly return policies.

I am very unhappy with my purchase of my recentrecliner. It's super uncomfortable to the point of…read moreneck pain. One can't really know that after sitting in a sample in the store. I called and asked if I could return it and they said no. I even asked for a store credit and still no. I won't be recommending this or any other Brick store any time soon. I would also point out it says no where on the invoice that it can't be returned. Very poor customer service.

Jack is fantastic. We've called him a few times, and the service is always amazing. He's great to…read moredeal with, has excellent communication, and the work is top notch. Highly recommend.

Jack arrived on time and with an encouraging outlook based on the presumed issue with my washing…read moremachine. He tried several ways to fix the problem and he did!! Jack was honest, fair and diligent. I would highly recommend him for any job! P.S. I wanted to click on value too but it won't let me lol. and it should be "excellent" not great

Did not honor their warranty after there was an issue with the machine. His technician came and…read morespent two hours trying to fix the machine, after which he cancelled my warranty and blocked me. He then made up lies that there was no issue with the machine to protect his reputation on Google reviews. Bad and dishonest customer service. Save your money

Best experiance. The staff was incredible they have a huge selection and prices are great. They…read morewere recommended to me, and I would recommend them to everyone. I will be back.Thank you so much Helen Morgan

WSA Appliances acquires appliances from metal scrapers, puts in minimal effort to clean them, and…read morepropheses that you will receive an appliance that "is two years old, no dents, no scratches." I was not given a receipt for purchase. $850. While in my house, the 16 year old nephew took 2 phone calls promising the callers appliances that were "2 years old, no dents, no scratches." When I unwrapped my double oven it clearly had huge dents on both sides that were also rusted--the kind of dents resulting from being bounced down a road. The top of the control console had a large area where the finish was gone. the top right corner of the console was severely scratched it's entire width. The interior of the doors was so dirty there was no way this oven was less than 10 years old, and that is after they said they had cleaned it. The owner gave me advice on how to clean it with vinegar and baking soda. Why didn't they use this? I contacted them and within 5 days I even texted them with photos. He agreed to trade it for another double oven when he had one (in a text). I was never contacted. I sent text reminders checking in if there was a suitable trade over months. He said there was not yet. I have been using my basement kitchen since I had removed the upstairs kitchen the day after I moved to this house. I now need a stove and oven because I rented the basement. The first day I used this appliance to heat soup on a burner, I later noticed a intermittent clicking sound. I realized the burner would not shut off. I removed the knob and tried to find a position for the control that would turn it off, the display showed "Low" still. There was no position that would turn the burner off. I had to completely unplug the stove. I texted with pictures. When I went in to at least choose a single oven the employee said that person no longer was employed with the company. Later in the conversation, he let it slip that that person had warned him to look out for me because I might come in. This company will not cooperate and I even warned them I had met with my lawyer and was about to give a $3500.00 retainer. I reminded them and sent them relevant and dated screenshots of texts showing the agreement to trade and me following up regularly and being put off to wait longer by the owner. They still won't return the money or a trade. I'm moving forward with my lawyer.

Very impressed with their knowledge. They know the industry. I saw an online post and decided to…read morejust drive the hour to go see them. there was the one I was interested in, just as shown. If I'd gone to them first they could have fixed my old unit because they understood it perfectly. They were also able to help me with my stove. I love these guys. straight shooters.

Buying experience was great and swift. The delivery guys…read morethough were a different story. I paid for the sevice for them to take all the boxes away when they are finished. One guy said I should keep it and I said no please take it away as I have paid for that service. It was still on my driveway as they were leaving and I reminded the other guy to take it. I said "Bro, don't forget the boxes." He replied: "don't call me bro, I am a person too!" I was stunned and just ignored it. I did not know how to respond to calling someone bro when in the first place he did not introduce his name. They should check on their delivery guys as it is spoiling the buying experince.

I wish I could give this company 0 stars…read more Please note, that if you have a defective appliance, they will diminish any responsibility. We received a faulty appliance, on November 14, and are still stuck with a faulty appliance and have had to make multiple trips to the Laundromat. when I reported that we had a faulty, appliance,Canadian Appliance Source suggested, 'I' make an appointment with the manufacturer, and technician. I coordinated and booked the service call that was conducted yesterday. So, they leave it up to the customer to liaise with the manufacturer, when you receive a faulty appliance. Electrolux service technician inspected the appliance, attempted to repair the appliance and confirmed that it is irreparable. This is where it gets tricky - Manufacturer (Electrolux) offer to buy back the appliance but only a partial refund that excludes the taxes I paid. Electrolux Customer Services advise to take this up Canadian Appliances Services, and CAS say to take this up with the manufacturer. I feel that if an appliance is faulty, the retailer should at least assist in someway. I have requested again that Canadian Appliances collect the appliance and refund but inform me to take this matter up with the manufacture, who say this is the responsibility of the retailer (CAS). Please do not buy anything from this company, as you'll be abandoned as soon as there is an issue.

I love this store! I want everything. The furniture I have purchased has aged well with use. At…read morechristmas time they have the best decorations. The staff are always helpful and customer service focused. I never feel pressured or being sold to. They are honest with helpful opinions and suggestions. Thank You!!

This is the answer I got to my review on yelp... not the email I sent months before regarding the…read moreproblem... with my response... shitty company... what the hell do you think... we do not vacuum and clean our sofa and in the process try to fluff them back up!!!! Like I said in my review of your company and product, this is not wear and tear when it happens within a year of buying... you did not even ask me about how firm I wanted my cushion as I found out later all good furniture stores ask... your furniture is cheap and your customer service stinks!!!! I would not give you anymore of my hard earned money!!!!! On top of it you don't even have the guts to respond on yelp... where the review was!!!! And the response does not come from anybody who knows anything about sofas but their social media specialists!!!! On Fri, Aug 23, 2019 at 19:03 Urban Barn wrote: Hi Yosie, We've reviewed the information submitted in May 2019 for your Liberty Sectional purchased in 2016. While we are sorry this piece hasn't lived up to your expectations the issues you are experience are a result of regular wear-and-tear. To refresh the look of your sectional, we recommend vigorously fluffing your seat and back cushions and continuing to rotate and fluff them regularly to ensure even wear and feel over the sectional. If you are still unsatisfied with the look and feel of your sectional, you are able to purchase replacement seat foam and back cushions and we are happy to offer you a 50% discount on the replacement cost. The total cost to replace the seat foam for you would be $236.50, plus taxes (this is after the 50% discount) and the total cost to replace the back cushions would be $115.00, plus taxes (again this is after the 50% discount). If you are interested in ordering replacement foam, please let us know which Urban Barn location is most convenient for you to place the order at and we will share the details of the pricing with them. Otherwise please feel free to explore the Care and Maintenance section of our website for some recommendations on keeping your sectional looking great. Thank you, Natalie Shawil, Digital Engagement Specialist Urban Barn Customer Care Centre