If you absolutely know what you specifically need, it's not a bad store. If you need help, OMG go to Ace Hardware or similar store. It's not like the Home Depot of the '90s. No one knows anything. Folks in the hardware department could only identify a hammer 2 of 10 times. They downgraded the paint selection & quality. I could go on. Tried their curbside pickup. After phone rings 3:10 an apparently tired young man answered very politely. Gave him my order info and he found the order. Said he'll be right out. He was. Hustled out and gave me my order. I could tell he was the 'go to' guy. That's what companies do they wear out the good people until they no longer choose to work there. I feel bad that this young man will eventually reach that point, but his next company will find a real gem. I wish him all the best. read more

Love that I have home depot next to my house and I'm happy that during construction in my house I was able to find everything that I've been looking for 5 start indeed read more

If I could honestly leave a -5 stars I would. Do NOT attempt to order and buy countertops because you'll be waiting months and months for them only to have the company they use to keep pushing back the date they are shipped to the store since youll be "the only order and they won't ship unless there is multiple orders". On top of that, the store will do absolutely NOTHING to advocate for their customers that spend thousands of dollars there. 100% bullshit. read more

Well my brother just got his 16ft extention ladder stolen out of the back of his truck from the Hays Kansas Home Depot and I guess someone needed it worse than him...He went in and told the clerk and they took his information all down, not sure if they have cameras outside but do you think they will do anything about theives in their parking lot in the middle of the afternoon. I know the HPD wont do anything about it even if he had the police report. Would be nice if they would offer to give him a new ladder. read more

We ordered a shower and received the wrong one. The store manager drove all the way to the Nebraska/Kansas border to bring us the correct one the same day we called. We were able to finish our job on time and everything looked great! The customer service at this store is amazing! read more

Although this HD isn't stocked as well as most (it's a smaller store) Probably the best service and staff of any HD I've ever been in. About half the staff is older people that seem to actually know something about the stuff they're selling. The other half is comprised of University students that are extremely friendly and enthusiastic. Management of this store seem to do a good job of hiring quality help. Most of the college kid flunkies at this store are more customer-oriented than some of the "managers" I've dealt with at other HD's! Must be that country kid work-ethic you don't see much any more read more

My husband ordered custom blinds from here before March 30th (that's when the $3,000 posted to our credit card for the payment). My husband received a voicemail today (April 9th) saying that we have not yet paid for our blinds. I called the associate who left the voicemail and he said that the system showed the blinds were not paid for and that someone must have gone in and cancelled the order. I told him the payment has already gone through on my credit card and we have the receipt, and that if the order isn't processing we will go elsewhere. He said he didn't blame me and had zero remorse! I then called management who said the associate was looking at the "wrong order" and that our blinds will still be in by April 25 (all while laughing on the phone that the associate was looking at the wrong order). The associate (who I don't think knew I already spoke with the manager) called me and said the blinds are paid for and processing but won't be in until May 7th now. I asked when the date all of the sudden changed and he said he didn't know and that we had a lot of custom blinds and that the manufacturer must have updated the estimated delivery date. So disappointed in this store and its management. Here we are still with no blinds (or an open order) for our new home that we're already living in. We're getting our money back today and ordering through Lowe's. Hopefully they will take us seriously! read more

Some of the departments are awesome, like blinds, tile, and painting. We just bought applicances, more than 4, which are supposed to be delivered free when you get that many. Well the truck broke down the day we were supposed to receive them, and so we came 30 minutes to pick up our appliances to install them as planned. We picked them up with our trailer...and they were OUT of the boxes. We were told they had been taken out to make sure there were no dents...okay so why not put them back in the box after they've been checked to reduce damage during transfer? Seriously disappointed. We tried to get a shower door that isn't sliding for the shower we purchased on the same location, we were told to order online and it will take 2 weeks. We have been told that often during our 4 month remodel. Also, pro-extra is a joke, no savings to date and over thousands spent. There are much better options in other states, than this store. Everything takes 3x longer to get waited on and helped, if you walk around long enough to find someone. Everyone seems confused there and they call up 5 other people instead of just knowing another department. With the exception of a couple exceptional employees, if this store wasn't the only one within a 30-60 mile radius that has moderately comparable prices, we would go somewhere else to avoid the mishaps. Very poor option for mid Kansas. Serious retail training needed. read more