Full range now of all sorts of products for both dogs and cats. The new owners only keep fresh…read moreinventory and the store is welcoming and has been well re-organized. Don't go by old reviews! The owners are fun. I go for cat food - both raw and in a can and also lots of different wholesome treats! I see they now sell pet carriers, harnesses and lots of other things too! They are open more hours now too!

We love this place! My puppy Goose will always drag me there on our walks and refuses to leave when…read moreit's time to go home. The owners are always welcoming and friendly and sell quality products. Highly recommend visiting them!

This place is amazing and she loves her new treats. Heaven's knows she has a lot of treats in her…read morecupboard (she literally has her own 4 footer cabinet) but she still had many treats she liked that we didn't have. Finding quality treats that have no fillers and junk ingredients is still quite the quest at local mom and pop shops as the retail stores generally mix poor quality with higher quality options and it can be quite the time consuming task to weed through the options and sort through "fake" higher quality treats (like some treats maybe be organic... but then you find things like filler potato as an ingredient and this becomes and automatic NOPE) ‍ I'm so thrilled this store exists. Can't wait to go back and poke around more throughly.

I was shopping in the area and decided to pop into this pet shop. This place wasn't big, but they…read moredo carry items I wouldn't normally find in Tisol so that was pretty good. I was looking for variety and something different. The staff was knowledgeable about the products and was able to recommend some tasty treats for cats and dogs as I was buying a surprise gift for a friend. I like that their products were very healthy!

Top drawer store for healthy great food, toys and supplies for dogs with a good selection. Raymond,…read morethe proprietor, is super helpful, knowledgable and always a pleasure. Aces, in our book!

This store is amazing! Raymond is full of knowledge, you never feel like he is trying to upsell…read moreyou. He truly wants what's best for your dog. The store has a good variety of food, toys, jackets and accessories. We love it there and so does our dog.

I've been here a few times. I wouldn't call it convenient location but it is close to me. But I…read morerather walk up the hill to GILLEY and visit that one. This one would be smaller than GILLEY. But they actually carry different stuff. GILLEY staff never ask if you need help (if the owner is reading this don't blame them. They realize customers don't want to be pestered every 2 mins "do you need help" they are always helpful when asked and if we as shoppers need help we know where to find them. At cash) MARINE staff literally run to you and ask if you need help within like 90 seconds of stepping into the store and of course first thing you'll say is no thanks I'm good. Marine offers treats but asks me first. Gilley doesn't. Doesn't matter. My dog is so spoiled I don't approve of most treats unless it's single ingredient etc. I will point out the sales girl at gilley not only didn't upsell me. She tried repeatedly to talk me out of buying the larger size bag of freeze dried nuggets to the point I was a tad offended and irked by it. She needs training. Customer wants to buy largest bag. And you tell her you should really get the smaller bag first if it's your first time. Just to see if she likes it. No I'm fine. If she doesn't I'll just donate it. But that one costs more if she doesn't like it you should start with the smaller bag. But if she likes it then I end up spending more and I'm relatively sure she will eat it. Okay but if she doesn't like it you can't return it. (Which I pointed out at checkout to another staff and she assured me she must be mistaken it's the freezer ones that aren't returnable) either way. She needs some training

great store!!! Clean, helpful and knowledgeable stuff. We have been buying our dog food at Tisol…read morestores in last 3 years and the brand we buy is now availabe at PetSmart and its still cheaper here love it!!!

This store is much larger than it appears on the outside. They offered a large variety of dog items…read moresuch as leashes, treats, beds, and other accessories. The sales staff weren't pushy and gave us time to browse around.

Always great experience for myself and Toby! Staff is excellent and caring and offers treats!read more

Friendly, helpful staff and a great variety of pet food. Came in on a rainy day looking for dog…read morefood. Shelves seem well- stocked with multiple brands, and there's always something on sale. They also sell pet toys and other accessories. During the summer they always leave some water out for your dog. If you're in the neighbourhood, come check them out.

Your friendly neighbourhood pet store…read more I could battle traffic and save a few bucks by going to Petsmart or the other big guys or I could support a great local business and walk here. Hmm, tough choice. Well stocked with everything you need for your pooch or kitty (+more), you'll get friendly, knowledgeable service. Are prices higher? Probably, but add up gas and travel time to the big box, I'm sure it is minimal. Turbo gives it 4 happy woofs.

I regret that this is my very first negative review. I was essentially accused of attempting to…read moredefraud the business by trying to return an item without a receipt, and when I asked questions about why the no-receipt policy was inflexible, I was given a lecture on how businesses and receipts work, then told I should feel embarrassed for challenging the policy in the first place. First things first - yes, every business has every right to enforce whatever policies they want. Yes, I did not have a receipt with me, but only because I was not given one when I initially made my purchase from a person named Robert. Yes, in retrospect I should have asked for a receipt. So let me just own those shortcomings on my part before continuing. On Thursday May 1st 2025 I bought 3 items from this store totaling $67.43, and was helped by a very nice and kind person named Robert who answered my questions and gave me a nice vet recommendation in the West end. I bought a litter box (this is the item I tried to return), an enzyme urine spray cleaner, and a bag of Swheat Scoop cat litter. On May 2nd 2025 I returned in the afternoon to exchange the littler box for a number of other items I had forgotten to buy for my cat. The person at the counter had long white hair and asked me to present a receipt for which I did not have, and was told nothing could be done because, as I was then lectured, no business would ever accept an exchange without a receipt. I challenged this policy by asking a series of questions such as: if you have security camera footage of me making the transaction (there is a camera facing customers) and if Robert remembers me from yesterday (we exchanged names as I thanked him for his help) and if there is a digital transaction record, then is there no room for an exception to this policy? From my perspective it is extremely clear that I am a legitimate customer, and I am absolutely not trying to defraud the business. This is when I was accused of buying a $30-ish dollar litter box from another business, and trying to exchange it at Cascadia Natural Pet Supply. I was also told they "would never make an exception, even to [their] best customer. So why should I make an exception for you?" Perhaps, and bear with me now, your policy is terrible then? Next, this person called me entitled, and that if they were me, they would feel embarrassed for asking in the first place. I was taken aback by this. So now let's just break down why policies exist: to protect the business, right? So if there is a significant amount of evidence that a person like me is not trying to defraud or harm the business, then why should the policy be enforced? Why is the policy inflexible? Why can't an exception be made? Every single policy ever committed to paper was made up. Someone just decides what it is, and it is so. Can they also not decide otherwise? I believe I was treated and spoken to in such a disrespectful and condescending manner because I challenged this persons authority, questioned the legitimacy of their policy enforcement, and simply asked questions to clearly understand why the answer was no. Once again, to be fair, I fully understand every business has every right to enforce whatever policies they wish, for any reason, and that's totally fine. It's legal, legit, and so on. I was just trying to appeal to this persons humanity and was chastised for it. It bothers me that they tried to humiliate me then vindicate their own awful behavior by citing this policy, as if it's an excuse to be this way. In the end, it's a $30-ish dollar litter box, and I will give it away to someone who can use it. I just wanted to literally give this business more money over time to buy stuff, but like, OK, whatever I guess. I've literally just moved home to Vancouver and am trying to buy supplies for my cat! Anyway, it's just a little money, I truly don't care about that part, but I absolutely won't let go of how I was treated. So that's why this wall of text exists on the internet now. I use a credit card that tracks every transaction, and I'm going to attach a screenshot here of the exact moment a text message record was sent to me by my bank for posterity. Just so you know I wasn't lying. Go ahead and check it against your own record, and remember to adjust for USD which was like 1.3847-ish on May 1st. And if your security camera records audio too, I suggest you go back and watch this awful interaction, so you can verify that I spoke to you in a calm, polite, and simply inquisitive manner, which was reciprocated with what seemed like disgust and condescension. To Robert who originally helped me out: you are cool, you were so kind, patient, and helpful. Sorry, man.

Was looking for Weruva Mediterranean Harvest canned cat food. Cascadia had it in two sizes but all…read morethe cans were expired by 2 months. The larger size was on sale but the sign didn't mention expired food. I brought a can to the check out and asked if they had any Mediterranean Harvest that wasn't expired. She was not shocked or embarrassed, simply said no. Please check dates on food before buying!

I don't have enough great things to say about the staff . I have a New Mexican rescue dog and they…read morehave been beyond patient and helpful with all my questions... re food snacks advice on diet ..: i am really grateful / thank you

The self serve bath facility is a lifesaver. The charge is around $10., and they supply you with…read morethe various shampoo's and conditioner's, towels and drying tool. Just bring your own combs and brushes. It's a very much appreciated neighborhood service for dog owners!