Wow! I had heard good things about Your Personal Jeweler, but was more than pleasantly surprised…read more I made an online purchase of a charm and a necklace "with careful study" that would allow the necklace to fit into the charm's bale.....but (ooops) the bale didn't fit over the necklace closure. He had it on the necklace in no time. In fact, I was 10 minutes early to my appt and I was out before my appt time actually started. (There is a nice security and attention in knowing you are their only focus during your own appt time.) I greatly appreciate this business! THANK YOU!!!

I had quite a bit of nice jewelry that was no longer my style. I took this jewelry to Alex, My…read morePrivate Jeweler of Lake Norman, and discussed the options on how to update into beautiful pieces. I did have an appointment, as it took so time to come up with "new" pieces. The results are simply stunning. I cannot believe how beautiful my necklace, all custom is. I cannot believe hardly wait until I have an occasion to wear. The earrings are also spectacular! I while there I did find a couple of pieces I just had to have also! I suggest without any hesitation to use Alex for any of your jewelry purchases, repairs or custom pieces. I am beyond thrilled!

I have been to plenty of jewelers around the city and nobody compares to Ascot! Highly recommend!…read moreGreat staff and jewelry!

My boyfriend and I went here recently. We were both very impressed. We received excellent service…read moreand Matt was very knowledgeable. He taught us so much about what to look for in a diamond. He personalized the entire appointment and ensured that there were plenty of things to try on that I would like based on my taste. Will definitely be back.

Ive used signature jewelers, several times And have never…read morebeen disappointed just Recently i had a rolex refurbished and was Priced 40 percent higher by the larger jewelers and then they called me to say the watch was ready and said they were able To save me an addional $500. You don't Find that now a days.

Quick. Excellent work. Welcoming environment. Visited for repair, but I wished I'd been there to…read morepurchase, too!

Katie used her superior artist skill to create me a customized engagement ring!…read more It's an absolute dream come true! Everyone was friendly and cheerful! This amazing place can do anything !

Had a gold necklace repaired here, they charged a fortune, (2 & 1/2 times what I've paid…read morepreviously, when living in California a couple years ago). They told me it would take 7 days. It took over 3 weeks and was not even sent a courtesy message about the he delay. Turns out they mail their repairs out to a third party company, they did not make this clear to me at the time. To make matters worse... The necklace broke again in the same spot about 2 months later. I refuse to take it back considering the circumstances. (note to the owner) don't lord over your store it makes customers and probably staff uncomfortable. Just stay at home.

Very nice antique store, I'd say it's overall pretty pricey. Lots of vendors, friendly staff who…read moreare helpful, the place is clean and well-kept! Very large space with tons to look at, mostly antique items and lots of glassware and collector's items. Happy to have a new place like this in the heart of Concord! Definitely give it a go if you haven't yet.

I have purchased thousands of dollars from Steve and always always a great experience from him and…read morehis team. Very professional and polite treat you like family.

It all started when my diamond became loose, unbeknownst to me. I was away for business & got my…read morering cleaned while away. That jeweler came back to me with the bad news, but glad I hadn't lost the diamond! When I traveled home, I went to Alexander Zachary Jewelers upon suggestion of a good friend who purchased her engagement ring there. What a nostalgic experience! I grew up in a small town and this shop reminded me of growing up...Quaint shop, fine jewelry, attention to detail and top-notch service. No job was too big or small for AZJ. Since the platinum setting was custom-designed and hand forged, I was expecting a little pushback or hesitation....not one bit. Since I was a first time customer, they put my info in their system, I informed them what I needed done to the ring, asked to have it "dipped" and was out the door feeling positive and comforted that my jewelry was in great hands. Since I had dropped it off on Thursday, I figured a week would be enough time to work on the ring. They said it would be ready Monday. Friday afternoon I received a call that the ring was done. What a fantastic job they did! The ring looked brand new and the diamond wasn't loose any longer (the most important part). I was impressed with the level of service and how it was expedited for a new, and soon to be returning, customer. I would recommend Alexander Zachary Jewelers to anyone in the area or just passing through who may need some quick and quality work done on their jewelry! Job well done.

The absolute best crystal shop in Charlotte (and the US in my opinion). Black owned, local…read morebusiness. They are THE BEST. And so knowledgeable about the craft. Cannot recommend them or their products enough.

First time visiting. Owner was very friendly, explained different properties of stones. So many…read morebeautiful pieces. The atmosphere was very warming.

I just made my 2nd Rolex Purchase with the incredible group of experts at Sumpter's Jewelers. My…read morefirst being 5 and a half years ago. There is no where else that even comes close to getting what you want in your hands any more efficiently than the Sumpter's. I walked in the store and didn't immediately notice the exact Rolex I was looking for, but I happened to notice the exact model was being worn by the Owner, which he takes off his wrist and sells me straight out at a great price. I can't wait to increase my collection via Sumpter's. I can't tell you how important it is to have a go-to location that I can trust instead of these online vendors in which you don't really know what you might be getting. These guys are the Best!!! Go see them, this is not a paid or compensated endorsement it's just a happy customer who really has been treated right, not once but twice now. All my best, Dr. Richard Dean Thomas

Apparently replacing a watch battery has become a multi-week engineering project…read more I dropped off my Tissot watch at Sumpter's Jewelry & Collectibles on July 21 for what should have been one of the quickest and easiest services a jewelry store offers: a simple battery replacement. Judging by all the glowing reviews, I expected competent service. Instead, I got an endless parade of excuses, contradictions, and complete silence. After waiting about an hour, I was suddenly informed that the "watch guy" wasn't there and was supposedly on his way. Strange how that detail only came up after I'd already been sitting there. Then the story changed again. I was told the technician had accidentally damaged my watch's seal and that it now needed to be replaced. So my watch somehow left my possession in working condition and immediately came back with more problems than it arrived with. When I offered to wait, they insisted I leave it because the watch technician wouldn't be available anytime soon. Fast forward to July 29. Eight days later, after multiple phone calls, repeated promises that someone would call me back, and absolutely zero follow-through, I finally got the "watch guy" on the phone. His explanation? In over a week, all he had managed to accomplish was putting the back of my watch back on. That's it. He hadn't even completed the pressure test to restore the watch's water resistance. Apparently, after eight days, we're still working on Step One of a battery replacement. The most impressive part of this experience wasn't the repair--it was the complete lack of communication. Not one proactive phone call. Not one update. Had I not kept calling, I'd probably still be wondering whether my watch was even there. At this point, I'm genuinely questioning whether all of the glowing reviews reflect the service I received because my experience couldn't have been more different. If replacing a battery turns into damaging a seal, leaving a watch untouched for over a week, and requiring the customer to chase down every update, I'd hate to see what happens with an actual repair. If you enjoy wasting your time, hearing a new excuse every time you call, and wondering whether your watch will ever be finished, this is the place for you. If you value professionalism, communication, and the expectation that a basic battery replacement shouldn't become an eight-day saga, I'd strongly recommend taking your watch literally anywhere else.