I am very frustrated with the process so far with this company. We are awaiting our pending…read moreapplication for a property. We requested the move in date a little over a week after the day we submitted our application. We were told that the property we were applying for did not currently have any other applications. We then paid the non-refundable application fee for two adults. Because our moving date is fast approaching- I have called to ask the status of our application and if we need to do anything. Debbie/Debby not sure how she spells it always answers my calls with a snooty response. She cannot tell me anything. She doesn't know anything. I am very curious what exactly she gets paid to do. On top of that, I am only calling because we received an email asking about our landlord to contact them. Debby does not have customer service skills and should not be handling the incoming phone calls. I'm already in a hard enough spot without someone belittling me and directly saying "calling me every day isn't going to do anything" when I have called with ACTUAL genuine questions. Questions I believed she was getting paid to answer, since she is the only one to answer the phone. Like I wanted to talk to her lol. Also an interaction with Debby: "hello, I'm calling to check on my application" - me "Yeah it looks like you're going to be denied" -Debby Then I call my husband to tell him what she said. While I'm on the phone with him, guess who calls me! DEBBY! "Hi, so I spoke to my manager and they said it MIGHT go through" WHAT! Yesterday Debby forwards my call to "someone who can help". I don't remember his name. He said someone who works for the company will "let him know" when the application has all the information for them to review. He told me that if he got my PetScreening back that they could know in a few hours. I emailed the pet screening company and asked them to review my case so that my application could proceed. Within an hour, all the reviews were completed for the animals. I called The Elite Team to ask if they had received it, and you guessed it, Debby had no idea! She told me the man I spoke to earlier was out of the office but she thinks that he will get notified about it. Update: 9/28/23 We are no longer interested in using this property management company. 3000% because of Debby. Today she told me that I was "hindering my application" by calling when they SENT ANOTHER EMAIL ASKING MY LANDLORD TO CONTACT THEM and EXPLICITLY stated to call if I had questions. My landlord called and Debby was rude to him as well. I asked her about it, she got defensive. I asked if there was anyone I could speak to she said no. I asked if she could define her job description to me she said no. I asked if I could talk to her manager, she said no multiple times. She did tell me that her job was "maintenance coordinator". Hopefully she is better at that than answering phones. If I could give zero stars, I would.

Eric and Kristen truly are the "Elite team!" They were spot on with the value of our house. They…read morewere super responsive to any questions we had. The entire process was a seamless transaction.