This review is for All American Furniture and Mattress, not American Mattress, an online, Chicago…read morebased company. My better half went to Mattress Firm for a purported $770 sale on an extra firm mattress she desired. She soon discovered they wanted 6+ weeks for delivery and a boatload of fees and charges that soon pushed the price closer to $1,000. Not only that, they had no mattresses they advertised online in the store (at least not of her variety). Then came the sales malarkey. Sale ends in one day (nope, still going). May be an additional charge for extra firm. Blah, blah, blah. In short, they wanted her to go on blind faith that this mattress would suit her needs. I had told her about All American Furniture and Mattress before. They've been in Lakeland for just about forever and, in fact, while passing by one day I discovered a truck from a major furniture store here in town (name withheld for obvious reasons) loading mattresses in to the truck. It dawned on me that All American Furniture and Mattress was possibly making mattresses for these companies who, in return, slapped their labels on and jacked up the price 100% or more. Hmmm, that's interesting. So, she decided to pay them a visit. Bonnie was helpful and allowed her to try out various mattresses. No sales pitch and no pressure. She even tried out a few recliners. In the end, she bought both an extra firm mattress and recliner for just under $800 ($900 with delivery). Mind you, that's for both, not each. And did it take 6 weeks for delivery? Nope, about 6 days. Since they make the furniture and mattresses in the back area, there is no hoping it's in a warehouse in Tampa or Outer Mongolia. Also worth noting, delivery is handled by a separate company and they charge $99 for delivery, COD. About the only thing they don't do is pick and take away the old mattresses, but the city will do that free of charge if you can get it to the curb (Salvation Army or Lighthouse Ministries will also pick them up from your home under certain standards).

I'm torn in my review, so scoring them in the middle right now as there is still time to make…read morethings right with damages, see below for some basic bullet points below: Pricing was fair and delivery team was top notch, helpful and friendly gentlemen, two thumbs up for these guys. We purchased over $7,500.00 in furniture and paid in full with my debit card. Delivery was set for the day after our initial closing of the new house...the close date changed, so I called store to change the dates...so far all is well, new date confirmed...we get our new home soon and the new furniture the day after... Well a day or two before said delivery, I called to confirm and that's when not only did they not have correct delivery date noted but all my furniture purchased weeks ago was not planned on being delivered and no one planned to call and let us know. Had I not called I would have been left waiting. Employees at the store are overall friendly but follow through and follow up are a bit lacking in my opinion. Longer story short we had to have 3 or 4 different delivery dates to get all our things. Someone even had the nerve to state missing item doesn't make or break the set...well it does to the person whom purchased it, otherwise we wouldn't have bought it if we didn't feel it made the set! During the process and multiples deliveries 2 couches had damages, one has tears and another has a stain, we were told someone from the manufacture of the sofas would contact us...over a month later we are still waiting and no call or repairs yet made. I know it's holiday season but if your quick to take someone's money then please ensure the experience is top notch and ensure all items arrived timely and without damages or ensure you assist in repairs in more timely manners. There's lots more I could add based on many calls and conversations but don't want this to become any longer than it already is and no one will continue reading...it's is likely expected that repairs will definitely not happen once I post this review...oh and after the last call we are asked to tell people about their store...no worries I will but I will also be honest about our experiences and let them decide what's best for them. #stillwaitingforrepairstobemade

Possibly one of the best examples of customer service I have ever seen. The owners (Andrea and…read moreTony) are lovely, personable people who are entirely vested in giving you the best service and product possible for the best price available. Tons of Choices, not your big fancy furniture store, but some of the same sets seen in the glossy Sunday ads from those stores can be ordered by Discount Furniture Yard from the same manufacturer.

I love this place!! Sometimes I don't buy and other times…read morethings just catch my eye. I will keep looking at Design Furniture for my next piece of furniture. They take good stuff in & doesn't look warn. Just use your imagination if you want to paint it.

We needed to furnish a new house in a hurry. Over two days we shopped this store and purchased 12…read morepieces of furniture. It was well worth the money to have it delivered to our new home. I love that each time you visit the store, you find new items. Once we turned on the lights in the hutch our glasses sparkle. The staff was friendly. And the delivery was timely.

Let me just start by saying, aside from the beautiful things they sell. David & Fred are the best…read morewhen in search of a U-Haul too! Their services are amazing, they are very communicative! I value the way they do work & I would recommend them to anyone that's in need of furniture & a U-Haul! Thank you both so much, we made it safe to Texas! Thank the Lord!! God bless you both!!

Waited .... Waited .... Waited and they keep changing the dates promise for the furniture we…read morealready paid , over a month pass and still didn't get the furniture so we just cancel , we couldn't wait to go two months without our furniture

promised to deliver 01/16/26 now they say it's not in stock. I will cancel because I need it when…read morepromised

This store has nice lines of furniture way better the cheap stuff bought online usually. The…read moretrouble is this 10 store chain has no warehouse and no delivery of it own so its a crap shoot if or when you'll actually get what you've paid for. They sell stuff that you think is stock and it turns out to be made to order from Canada. A slow boat from China can be faster. They apparently don't care after they have your money either. Basically, I think they are incompetent and uncouth as well. Careful dealing with this one. Fore warned is fore armed. This one can be slippery and slimey, step very carefully.

Let me start by saying I spoke with the sales woman first and then with the owner about a high…read morequality mattress and bought a queen and will buy a king set this week. Thank You for the great service and the quality mattress. Russ Stern

From the owner: With 40 years of experience, Sterling Furniture is making your home feel like home. With a wide…read morevariety of new and used furniture for every room, we're helping elevate your space. Whether you know exactly what you're looking for or need to consult with one of our on-site designers, we'll help you select the bed, couch, or table that your family will cherish for years to come. We take pride in the courteous, friendly service we provide to every customer that walks through our doors. It's our way of being here for our Winter Haven Community. So when you're ready to transform your home, come see us.